CSAA Insurance Group, a AAA Insurer "good benefits" Reviews | Glassdoor

CSAA Insurance Group, a AAA Insurer Reviews

Updated Jan 19, 2020

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3.6
64%
Recommend to a Friend
87%
Approve of CEO
CSAA Insurance Group, a AAA Insurer President and CEO Thomas M. Troy
Thomas M. Troy
23 Ratings
  1. Helpful (1)

    "CSAA is not a bad place to work, not the greatest. But that's why they call it Work and not Fun."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Casualty Specialist in Henderson, NV
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at CSAA Insurance Group, a AAA Insurer

    Pros

    Good Benefits and Salary. Good Educational Opportunities. Great Team Members to work with.

    Cons

    Workload steadily increasing throughout the last few years without any commensurate increase in salary scale nor bonus. But this is the meaning of a successful business. To increase profitability, you must increase workload and not increase costs to complete the "product".

    Continue reading
    CSAA Insurance Group, a AAA Insurer2015-09-24

    CSAA Insurance Group, a AAA Insurer Response

    September 25, 2015Social Reputation Consultant

    Thank you for your feedback.

    Continue reading
  2. Helpful (7)

    "Dedicated, high achieving worker disappointed by lackluster management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Insurance in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at CSAA Insurance Group, a AAA Insurer

    Pros

    Decent pay, good benefits, pleasant office, great co-workers, opportunities for advancement IF you have a strong supervisor/manager

    Cons

    Over-whelming workload. Managers and supervisors compensation is directly linked to inbound call metrics and other automated reporting. Resulting in robotic management by numbers, instead of actively managing people and their unique skill sets.

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    CSAA Insurance Group, a AAA Insurer2015-08-07

    CSAA Insurance Group, a AAA Insurer Response

    September 1, 2015Social Reputation Consultant

    We appreciate that you took the time to share your concern and we are working hard to make CSAA Insurance Group a great place for everyone to work. Thank you for your feedback.

    Continue reading
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  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Infrastructure Engineer in Glendale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 3 years

    Pros

    Volunteer program, good benefits, good salary, good bonus, great location, not micromanaging, interested in employee development, work from home allowed, more women in IT here than other places I've worked, relaxed dress code, self monitored work hours

    Cons

    Politics (same old thing as anywhere else)

    CSAA Insurance Group, a AAA Insurer2015-06-17
  5. "IT Desktop Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    IT Desktop in Walnut Creek, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer

    Pros

    Great place to work, Good benefits...great support from management.

    Cons

    None, It depends where you are located or deparment

    Continue reading
    CSAA Insurance Group, a AAA Insurer2015-06-03
  6. Helpful (3)

    "Analyst"

    StarStarStarStarStar
    Former Employee - Anonymous Employee 

    I worked at CSAA Insurance Group, a AAA Insurer full-time

    Pros

    This place has really good benefits for its employees, from paid time off to medical benefits, etc. Nice working environment too.

    Cons

    The new location was out of the way for me. I had to bus then Bart then walk. The commute was way too long. Especially to come into an office where the corporate culture did not inspire.

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    CSAA Insurance Group, a AAA Insurer2015-05-13
  7. Helpful (7)

    "GOOD COMPANY WITH LACK OF MOBILITY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Claims Adjuster in Mount Laurel, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer

    Pros

    Decent salary with good benefits... decent annual bonus... great people to work with... coworkers can become like family Company has great volunteer/community service programs as well as donation matching program Company has started to take initiative in bringing employees together for social gatherings. Creates a better work environment cash incentives for good results

    Cons

    High expectations and demands with a heavy work load with no time to actually deliver high customer service standards... poor business model using adjusters as call center reps who ultimately cannot adjust claims because management is only concerned with the call center aspects and results. Trying to get promoted is like being a crab in a barrel... highly competitive with so many reps and not many open positions... it may be easier to get promoted as an outside employee than as an internal one... favoritism and lack of communication between management. Under the right supervisor you can make it far but if not you will be stuck in your position Call center environment... there are waves of micromanagement tendencies...

    CSAA Insurance Group, a AAA Insurer2015-02-03
  8. Helpful (2)

    "Great Company, Some departments need better structure."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Homeowner Claims in Oklahoma City, OK
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than 3 years

    Pros

    AAA is a very diverse company to work for, they offer good benefits, a nice amount of paid time off, annual profit bonus, and the atmosphere is very nice.

    Cons

    The department I worked in was not as organized as others and extremely under staffed. A high turn over will remain until this department organizes itself better.

    CSAA Insurance Group, a AAA Insurer2014-09-07
  9. "Physical Damage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time

    Pros

    Good collaboration, excellent mid-management. Good benefits and retirement.

    Cons

    Technology is a bit behind the times but getting better.

    Continue reading
    CSAA Insurance Group, a AAA Insurer2014-07-15
  10. Helpful (1)

    "Solid company, nice perks, crusty old technology"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Walnut Creek, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at CSAA Insurance Group, a AAA Insurer full-time for more than a year

    Pros

    Good benefits and pay, with pension plan, and great 401k matching. Good work/life balance. 24 hours per year paid for volunteering.

    Cons

    Lots of embedded vendor technology, and technology contractors make it difficult to implement a change. Complex relationships with AAA clubs and AAA National make it even more difficult.

    Continue reading
    CSAA Insurance Group, a AAA Insurer2014-06-06
  11. Helpful (3)

    "If you don't have anything good to say, don't say anything at all"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at CSAA Insurance Group, a AAA Insurer full-time for more than a year

    Pros

    Good pay, good benefits, golden handcuffs

    Cons

    Where do I start? From the top down.

    CSAA Insurance Group, a AAA Insurer2014-03-25

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