CSG International Reviews | Glassdoor

CSG International Reviews

Updated July 12, 2017
223 reviews

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3.6
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Bret Griess
20 Ratings

223 Employee Reviews

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Pros
  • Supportive management, good work-life balance (in 33 reviews)

  • They prefer old employees and give them ample work from home opportunity (in 14 reviews)

Cons
  • Career growth may be limited due to the number of long tenured employees (in 11 reviews)

  • No work-life balance now a days (in 5 reviews)

More Pros and Cons

  1. "Real Estate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CSG International full-time

    Pros

    Great People, all dedicated, very friendly

    Cons

    Unclear business unit strategy in certain areas.


  2. "Unfriendly work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSG International full-time

    Pros

    4 weeks of vacation if you are salaried

    Cons

    Not a good culture mix

  3. Helpful (1)

    "Company Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Omaha, NE
    Former Employee - Manager in Omaha, NE
    Neutral Outlook
    No opinion of CEO

    I worked at CSG International full-time (More than 10 years)

    Pros

    Good pay, good benefits, long tenured employees

    Cons

    Environment is very competitive but not in a good way. CSG used to have more of a family environment, people cared about other people. Now its very political, everyone trying to get ahead and they don't care what they do to get there.

    Advice to Management

    Stop the madness that has happened. You know the people I speak of, they are not good for CSG, yet they keep getting promoted. Think of the little guy, the one that works their butt off for years at the company in the same job. Appreciate them as well. They deserve it - Not everyone wants to be in management, but they do want appreciation for the hard work they do.


  4. "CSG"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Test Engineer I in Chicago, IL
    Current Employee - Test Engineer I in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    fun, collaborative culture, growing company, unlimited vacation

    Cons

    n/a n/a n/a n/a n/a


  5. Helpful (1)

    "Great company & benefits. Don't work in HR."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    CEO, Legal Dept., benefits, pay, work-life balance, location. Focus on improving employee engagement is excellent but falls short due to poor execution/leadership.

    Cons

    HR leader displays unprofessional behavior, promotes confusion as well as conflict, and lacks basic communication and management skills. Accounting processes are outdated and inefficient. Communication, in general could be better.

    Advice to Management

    Look closely at what senior leaders inspire positivity and professionalism; replace those who don't embody that vision.


  6. "Client Relationship Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSG International full-time

    Pros

    Great executive management staff, compensation and overall work environment.

    Cons

    There are no cons for working at CSG.

    Advice to Management

    Keep up the good work!


  7. "Improvement Role"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at CSG International full-time (More than a year)

    Pros

    Great group of people to work with and a very laid back work environment. The company just implemented a new vacation policy, which allows its employee's unlimited vacation based upon company needs at the time. Decent benefits that match most corporations in the US.

    Cons

    They go thru re-organizations often and promote people with no experience in managing other into management roles. Small company with internal issues that is hurting its customers/clients.

    Advice to Management

    Needs better focus and holding management accountable for results.

  8. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CSG International full-time

    Pros

    Friendly people but awful management at that price

    Cons

    There are no future opportunities. Company is cheap. No advance tool. Still in middle age. Future prospects are dull.

    Advice to Management

    Please work on company politician's and people rising to positions without College Degrees. Shame on this company. People are put on performance improvement plan once the project is over to let go with severance package. This is common at CSG. They have learned new ways of firing people while saving cost.


  9. "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSG International full-time

    Pros

    Innovative, Respectful, Performance Oriented, Customer Focused

    Cons

    Sometimes a little slow moving, Conservative


  10. Helpful (4)

    "A solid place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer in Chicago, IL
    Current Employee - Software Developer in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSG International full-time (More than 3 years)

    Pros

    The Chicago office has the feel of a startup while still maintaining the stability of a big company. The tech is extremely challenging and the Ascendon product is very complex. After several years I am still learning something new every day.

    In terms of benefits, CSG takes the cake. Unlimited vacation, paid parental leave, all kinds of insurance, even life insurance for dependents and random things like legal insurance. Some teams also get flexibility to work from home. They definitely care about you.

    They have also made a lot of effort to listen to employees. Recently they started redoing the art across the office, got better coffee, created a relaxation room, and other things that often correlate with a modern work environment. I'm excited to see us continue to grow.

    Cons

    The people can take a while to warm up and some never do. It's a high tech environment with a lot of fast moving projects so often times the crunch takes priority over coworker relationships. That's not to say you don't have support, but don't expect to be friends with everyone.

    Also, getting ramped up can be difficult with such a complex technical product but if you show some initiative right away then you'll be successful. It took me over a year to feel comfortable. This isn't a good place to work if you don't have some tech chops.

    Advice to Management

    It would be great if we could bust down some of the silos between the teams that tend to exist due to the divide in technology type - web, apps, etc. Allowing employees to see and impact the bigger picture more often would be very empowering.


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