CSG International Reviews | Glassdoor

CSG International Reviews

Updated December 4, 2017
71 reviews

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3.0
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CSG International CEO and President Bret Griess
Bret Griess
4 Ratings

71 Employee Reviews

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Pros
  • Good Work Life Balance,Organised work (in 37 reviews)

  • They prefer old employees and give them ample work from home opportunity (in 14 reviews)

Cons
  • Work life balance might miss due to on call responsibilities (in 7 reviews)

  • limited opportunities and slow career growth (in 12 reviews)

More Pros and Cons

  1. "A Good Start but Cultural Changes Lead to Lackluster Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Engineer in Omaha, NE
    Former Employee - Software Development Engineer in Omaha, NE
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at CSG International full-time (More than 3 years)

    Pros

    For company as a whole:
    -Fairly stable company with a growing customer base
    -Good compensation and benefits
    -Unlimited vacation policy
    -Pretty good diversity even in IT, working with female and underrepresented minority coworkers

    For the Elkhorn location, independent of team:
    -Decent commute (going against rush hours traffic)
    -Location near nice places to eat for lunch, at most 15-minute drive
    -Building is nice and modern
    -Causal dress, including jeans and graphic tees

    For my individual team:
    -Wide variety of projects to support
    -Using newer technologies to solve problems

    Overall, CSG is a decent place to work, whether you are starting your career, in the middle of it, or looking for a place to settle down.

    Cons

    For company as a whole:
    -Customers often seem frustrated with slow speed of necessary changes, which causes stress throughout the company

    For the Elkhorn location, independent of team:
    -AC is constantly on and many people complain about the cold. Expect to bring a blanket from home and to be wearing sweaters and coats throughout the year
    -No cafeteria and catering from local businesses seem to come and go more often than not, especially recently
    -Short cubicles make it easy to be annoyed by loud coworkers and cubicle meetings happen often at other people desks, especially if the person is close to the aisles
    -People seem more concerned about the appearance of working rather than if someone is contributing results. If it looks like you don't work (for instances listening to a podcast/video and having that window open for easy changing or pausing), people from outside your team may tell your manager about your so-called lack of productivity instead of speaking directly with you.

    For my individual team:
    -Change in manager meant a huge change in culture of the team: flexibility in working from home was extremely limited, more outspoken members were praised while more soft-spoken were criticized for being quiet, work was not valued by results but valued by how much and how loud someone complained or bragged about their accomplishment
    -Silos isolated team, despite manager's call for unity and cross-training. Subject matter experts in the silos could not easily transition to a different product because the users' needs were more important than employees' happiness and engagment

    CSG isn't a terrible place, but if you are a quiet person, you probably will be forced to change or will fail in the current environment. Also, if you want to use new technology, it is really dependent on your team, but more often than not, the big tech used is going to be Java or .NET.

    Advice to Management

    Allow people to be themselves as long as it does not hinder their performance or the performance of the team. Do not allow the one who complains the loudest to earn your ear. People communicate in different ways; embrace those different ways and use the wonderful gift of technology (email, chat, video calls, etc.) to communicate with users and teammates.


  2. "Review Information"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CSG International full-time

    Pros

    Great employees dedicated to their jobs

    Cons

    Management needs to be revitalized, not the employees

  3. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CSG International full-time

    Pros

    Good benefits, casual dress, flexible hours

    Cons

    Not always a good work/life balance depending on the job


  4. "Loyalty?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CSG International full-time (More than 10 years)

    Pros

    The people were great to work with. Most positions had growth potential. Pay is good.

    Cons

    10-15 years ago, the CEO seemed to care more for the employees, but now it's all about earnings and less about the people that get you there.

    Loyalty used to be a good quality that companies wanted, but again, it's all about earnings.

    It seems that the culture is moving towards a "good ol' boy network" which is was never that way 10-15 years ago.

    Advice to Management

    If someone works for you for 20+ years, they deserve something for their loyalty. Most kids now days, work for a company 3-5 years and then move on to another one.


  5. "Financial"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at CSG International full-time (More than a year)

    Pros

    Flexible schedule and pretty good work life balance, but busy during month-end

    Cons

    Frequent layoffs and reorganization with the company


  6. "Unfriendly work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSG International full-time

    Pros

    4 weeks of vacation if you are salaried

    Cons

    Not a good culture mix


  7. Helpful (3)

    "Company Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Omaha, NE
    Former Employee - Manager in Omaha, NE
    Neutral Outlook
    No opinion of CEO

    I worked at CSG International full-time (More than 10 years)

    Pros

    Good pay, good benefits, long tenured employees

    Cons

    Environment is very competitive but not in a good way. CSG used to have more of a family environment, people cared about other people. Now its very political, everyone trying to get ahead and they don't care what they do to get there.

    Advice to Management

    Stop the madness that has happened. You know the people I speak of, they are not good for CSG, yet they keep getting promoted. Think of the little guy, the one that works their butt off for years at the company in the same job. Appreciate them as well. They deserve it - Not everyone wants to be in management, but they do want appreciation for the hard work they do.

  8. Helpful (2)

    "Great company & benefits. Don't work in HR."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    CEO, Legal Dept., benefits, pay, work-life balance, location. Focus on improving employee engagement is excellent but falls short due to poor execution/leadership.

    Cons

    HR leader displays unprofessional behavior, promotes confusion as well as conflict, and lacks basic communication and management skills. Accounting processes are outdated and inefficient. Communication, in general could be better.

    Advice to Management

    Look closely at what senior leaders inspire positivity and professionalism; replace those who don't embody that vision.


  9. "print"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Printer in Omaha, NE
    Former Employee - Printer in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CSG International full-time (More than a year)

    Pros

    benefits are at best decent

    Cons

    hours were def the worst


  10. Helpful (2)

    "Solid company; decent pay and great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Papillion, NE
    Current Employee - Anonymous Employee in Papillion, NE
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at CSG International (More than 5 years)

    Pros

    Strong company, international and large. Leader in their field. Good pay and great benefits. Lots of flexibility. Some of the best people you will ever work with...from operations, to client facing, to technical teams, etc. I have worked with the best of the best. A couple of years ago, I would have given it a 5, a couple of months ago, a 4....

    Cons

    Large company and the management is varied. (Some are great, others are ok, and some are just bad). Lots of "re-organization" happening over that last couple of years. Company grows, but departments are continually undergoing re-alignments, restructuring, and positions are eliminated or changed without notice. I have seen leaders in their field let go or asked to "retire" well before way they should have been. I have seen managers/directors positions eliminated and they are moved out to cubes for no reason other than realignment, I have seen co-workers jobs completely changed without notice. (To the point that clients have undergone several contact changes, etc. in a short amount of time and they are questioning what is going on.) In the first couple of years that I worked here, it was amazing how much tenure you could find in any department. People stayed. Worked hard, and planned to be here until they retired. But, due to lay-offs, restructuring, and now a significant increase in turn-over, the loss in experienced and knowledgeable resources is sad. I realize something can be said for new college grads accepting less pay, etc. but a lot can be said for experience and knowledge....

    Advice to Management

    Find a structure and allow the teams/personnel time to adapt to it, before introducing a whole new structure, process, etc. I am flexible, as are most of the employees, but too many changes leaves everyone flustered and in reactive mode. Allow personnel and teams to do their jobs....they are good at it, if you allow them to do it, and listen to their questions and concerns. They are the ones doing the work, talking to the customers, scheduling the implementations, touching the output, and most have done it for a long time. They know what is needed....


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