CSG International Reviews | Glassdoor

CSG International Reviews

Updated March 14, 2017
63 reviews

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3.0
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Bret Griess
2 Ratings

63 Employee Reviews

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Pros
  • Supportive management, good work-life balance (in 32 reviews)

  • They prefer old employees and give them ample work from home opportunity (in 14 reviews)

Cons
  • Career growth may be limited due to the number of long tenured employees (in 10 reviews)

  • No work-life balance now a days (in 5 reviews)

More Pros and Cons

  1. "print"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Printer in Omaha, NE
    Former Employee - Printer in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CSG International full-time (More than a year)

    Pros

    benefits are at best decent

    Cons

    hours were def the worst


  2. Helpful (1)

    "Solid company; decent pay and great benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Papillion, NE
    Current Employee - Anonymous Employee in Papillion, NE
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at CSG International (More than 5 years)

    Pros

    Strong company, international and large. Leader in their field. Good pay and great benefits. Lots of flexibility. Some of the best people you will ever work with...from operations, to client facing, to technical teams, etc. I have worked with the best of the best. A couple of years ago, I would have given it a 5, a couple of months ago, a 4....

    Cons

    Large company and the management is varied. (Some are great, others are ok, and some are just bad). Lots of "re-organization" happening over that last couple of years. Company grows, but departments are continually undergoing re-alignments, restructuring, and positions are eliminated or changed without notice. I have seen leaders in their field let go or asked to "retire" well before way they should have been. I have seen managers/directors positions eliminated and they are moved out to cubes for no reason other than realignment, I have seen co-workers jobs completely changed without notice. (To the point that clients have undergone several contact changes, etc. in a short amount of time and they are questioning what is going on.) In the first couple of years that I worked here, it was amazing how much tenure you could find in any department. People stayed. Worked hard, and planned to be here until they retired. But, due to lay-offs, restructuring, and now a significant increase in turn-over, the loss in experienced and knowledgeable resources is sad. I realize something can be said for new college grads accepting less pay, etc. but a lot can be said for experience and knowledge....

    Advice to Management

    Find a structure and allow the teams/personnel time to adapt to it, before introducing a whole new structure, process, etc. I am flexible, as are most of the employees, but too many changes leaves everyone flustered and in reactive mode. Allow personnel and teams to do their jobs....they are good at it, if you allow them to do it, and listen to their questions and concerns. They are the ones doing the work, talking to the customers, scheduling the implementations, touching the output, and most have done it for a long time. They know what is needed....


  3. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Chicago, IL
    Current Employee - Sales in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great people to work with; financially sound, growing company; superb products and market share in our largest business units

    Cons

    Limited capabilities and willingness to win new business in many markets in the business unit I work in; little investment in services/products that are necessary to win.

    Advice to Management

    Invest in all areas of the company; in particular marketing and product departments that have a deep understanding of the markets we serve, industry at large and products that are leading edge


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  5. Helpful (3)

    "Good & Bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CSG International full-time (More than 10 years)

    Pros

    Many excellent and smart people.

    New and exciting technologies are used.

    Nice Omaha campus.

    Good benefits and pay at certain levels.

    Cons

    For most employees there is the ever lingering lay off possibility. Executive management seems very short term focused, the "street" and making numbers is more important than employees. At lower levels employees are treated as commodities. There have been mass layoffs every 12-18 months for the past 8+ years. Q4 is a popular layoff timeframe as it allows them to "make" their numbers for the earnings call. Many managers seem to enjoy pointing out that you can be replaced.

    In executive management, there is the good ole boy network. If you are in it, you are golden, even if you are a terrible manager of people, if not, you are pushed out. Many excellent leaders have been pushed out, or left due to the political environment.

    Seems like certain management are sticking around for the money, and are willing to sacrifice people at any expense.

    There is the sense that you need to run 100mph, or you won't be looked at favorably. Managers need to be more realistic in what is put on people's plates. And stop the "fire of the day" priorities.

    Advice to Management

    Be more long term focused, even if that negatively affects the stock. Stop laying people off, and give realistic forecasts to the street.

    Stop allowing fear based management, you get more results with honey than the stick.


  6. Helpful (2)

    "Not the Company it once was!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Middle Manager in Omaha, NE
    Current Employee - Middle Manager in Omaha, NE
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at CSG International full-time (More than 10 years)

    Pros

    Great benefits. Competitive Pay. Casual dress code policy.

    Cons

    Very slow to promote in the IT dept. CSG has rarely been successful at Integrating other products (via acquisition) into it's core billing system. Company has a history of layoffs (2012, 2013, 2014).
    Expanding internationally has not paid off.

    Advice to Management

    Clients do not come first, employees should come first! If you take care of your employees, they will take care of the clients!".


  7. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Edison, NJ
    Current Employee - Anonymous Employee in Edison, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CSG International (More than 8 years)

    Pros

    Good-hearted, hard-working folks. Dedication to customers is commendable. Good work-life balance if managed properly by employee and their manager, adequate benefits package with an attractive ESPP as CSG stock has risen steadily.

    Cons

    Perceived instability of certain web-based products and services. Help Desk turnover although recent positive improvements are now being realized.

    Advice to Management

    As global acquisitions did not result in desired outcome and venture into risk/security market resulted in a spin-off of the company, Senior Management appears to be focused again on 'core' business of Cable/DBS support which most believe to be a stagnant if not retracting line of business. Perhaps new CEO stimulate organic growth.


  8. "Great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Configuration Manager in Omaha, NE
    Former Employee - Client Configuration Manager in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CSG International (More than 5 years)

    Pros

    Excellent talent and great people to work with.

    Cons

    Numbers driven. Sometimes talent is let go for the sake of numbers.

    Advice to Management

    Need to make training more available.


  9. Helpful (1)

    "Former Employee"

    Star Star Star Star Star
    Former Employee - Senior Facilities Manager in Omaha, NE
    Former Employee - Senior Facilities Manager in Omaha, NE

    I worked at CSG International (More than a year)

    Pros

    Good life work balance most of the time

    Cons

    The Upper Management is somewhat disconnected


  10. Helpful (1)

    "Fun place and relaxed company culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Union City, CA
    Former Employee - Anonymous Employee in Union City, CA

    I worked at CSG International (More than a year)

    Pros

    There is a lot of good work going on. Lot of new clients being focussed. Definitely a lot of learning if you are in the right team.

    Cons

    Could provide better compensation and benifits


  11. Helpful (4)

    "Good Company, Lack of Stability"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Director in Omaha, NE
    Current Employee - Finance Director in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at CSG International full-time (More than 10 years)

    Pros

    Good midwestern ideas and culture built this company and provided decades worth of profitability and good jobs for a number of folks. Easy going and professional environment.

    Cons

    Good midwestern ideas and culture are leaving through the exits. Management has been searching for the new great thing for the last 10 years and has decided to let go of a lot of the things that made it great and bet on risky ventures. Acquisitions have failed to result in new revenue or business. Growth is flat + inflation +acquisition growth. No opportunity for growth.

    Advice to Management

    Focus on domestic technology for cable customers, not international growth in risky markets.


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