CSG International Reviews | Glassdoor

CSG International Reviews

Updated December 11, 2017
248 reviews

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3.9
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CSG International CEO and President Bret Griess
Bret Griess
35 Ratings

248 Employee Reviews

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Pros
  • Good Work Life Balance,Organised work (in 37 reviews)

  • They prefer old employees and give them ample work from home opportunity (in 14 reviews)

Cons
  • Work life balance might miss due to on call responsibilities (in 7 reviews)

  • limited opportunities and slow career growth (in 12 reviews)

More Pros and Cons

  1. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Bogotá, Bogota (Colombia)
    Current Employee - Business Analyst in Bogotá, Bogota (Colombia)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSG International full-time (More than 3 years)

    Pros

    Wide approach, a lot of projects and growing possibility

    Cons

    In Colombia everything is centralized in one person and this person tries to control all, even when exceeds her limits. That made of CSG Colombia a bad place to work.

    Advice to Management

    Review the power concentration and internals operations managed and performed by the Comcel manager


  2. "CSG International"

    StarStarStarStarStar
    • Culture & Values
    • Senior Management
    Current Employee - Facilities Assistant - Temp
    Current Employee - Facilities Assistant - Temp
    Recommends
    Positive Outlook

    Pros

    The people are fantastic - all levels. They treat their employees with respect and courtesy. The perks that they provide are great.

    Cons

    I can't think of any.

  3. "A Nice Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CSG International full-time

    Pros

    Casual environment, flexible schedules, challenging work

    Cons

    As with anywhere, some teams are great to work for and some teams not so much. Some teams push boundaries of technology and continue to work on the bleeding edge, and others stick with the old technology that they are confortable with.


  4. "A Good Start but Cultural Changes Lead to Lackluster Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Engineer in Omaha, NE
    Former Employee - Software Development Engineer in Omaha, NE
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at CSG International full-time (More than 3 years)

    Pros

    For company as a whole:
    -Fairly stable company with a growing customer base
    -Good compensation and benefits
    -Unlimited vacation policy
    -Pretty good diversity even in IT, working with female and underrepresented minority coworkers

    For the Elkhorn location, independent of team:
    -Decent commute (going against rush hours traffic)
    -Location near nice places to eat for lunch, at most 15-minute drive
    -Building is nice and modern
    -Causal dress, including jeans and graphic tees

    For my individual team:
    -Wide variety of projects to support
    -Using newer technologies to solve problems

    Overall, CSG is a decent place to work, whether you are starting your career, in the middle of it, or looking for a place to settle down.

    Cons

    For company as a whole:
    -Customers often seem frustrated with slow speed of necessary changes, which causes stress throughout the company

    For the Elkhorn location, independent of team:
    -AC is constantly on and many people complain about the cold. Expect to bring a blanket from home and to be wearing sweaters and coats throughout the year
    -No cafeteria and catering from local businesses seem to come and go more often than not, especially recently
    -Short cubicles make it easy to be annoyed by loud coworkers and cubicle meetings happen often at other people desks, especially if the person is close to the aisles
    -People seem more concerned about the appearance of working rather than if someone is contributing results. If it looks like you don't work (for instances listening to a podcast/video and having that window open for easy changing or pausing), people from outside your team may tell your manager about your so-called lack of productivity instead of speaking directly with you.

    For my individual team:
    -Change in manager meant a huge change in culture of the team: flexibility in working from home was extremely limited, more outspoken members were praised while more soft-spoken were criticized for being quiet, work was not valued by results but valued by how much and how loud someone complained or bragged about their accomplishment
    -Silos isolated team, despite manager's call for unity and cross-training. Subject matter experts in the silos could not easily transition to a different product because the users' needs were more important than employees' happiness and engagment

    CSG isn't a terrible place, but if you are a quiet person, you probably will be forced to change or will fail in the current environment. Also, if you want to use new technology, it is really dependent on your team, but more often than not, the big tech used is going to be Java or .NET.

    Advice to Management

    Allow people to be themselves as long as it does not hinder their performance or the performance of the team. Do not allow the one who complains the loudest to earn your ear. People communicate in different ways; embrace those different ways and use the wonderful gift of technology (email, chat, video calls, etc.) to communicate with users and teammates.


  5. "Review Information"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CSG International full-time

    Pros

    Great employees dedicated to their jobs

    Cons

    Management needs to be revitalized, not the employees


  6. "CSG"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Director
    Current Employee - Executive Director
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CSG International full-time (More than 10 years)

    Pros

    People are the best thing about CSG. We aim to hire the best in a diverse environment.

    Cons

    Some are focused only on process even if it doesn't make sense. Many have been there for years and years so have a tendency to get comfortable in their current positions and not as engaged as they once were.


  7. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CSG International full-time

    Pros

    Good benefits, casual dress, flexible hours

    Cons

    Not always a good work/life balance depending on the job

  8. "Test Engineer II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Test Engineer in Chicago, IL
    Current Employee - Test Engineer in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CSG International full-time (More than 3 years)

    Pros

    Awesome people around
    Great working environment

    Cons

    None, none, none, none, none


  9. "Software development engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer in Cape Town (South Africa)
    Current Employee - Software Development Engineer in Cape Town (South Africa)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CSG International full-time (More than 3 years)

    Pros

    Management that listens. Great culture. Interesting industry. Challenging work. Nice colleagues

    Cons

    Too much freedom that certain people abuse. Management is slow to react when people get out of line. Management delays to reward excellence.


  10. "Loyalty?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CSG International full-time (More than 10 years)

    Pros

    The people were great to work with. Most positions had growth potential. Pay is good.

    Cons

    10-15 years ago, the CEO seemed to care more for the employees, but now it's all about earnings and less about the people that get you there.

    Loyalty used to be a good quality that companies wanted, but again, it's all about earnings.

    It seems that the culture is moving towards a "good ol' boy network" which is was never that way 10-15 years ago.

    Advice to Management

    If someone works for you for 20+ years, they deserve something for their loyalty. Most kids now days, work for a company 3-5 years and then move on to another one.


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