CSG International Reviews | Glassdoor

CSG International Reviews

Updated March 14, 2017
63 reviews

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2.9
Star Star Star Star Star
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Bret Griess
2 Ratings

63 Employee Reviews

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Pros
Cons
  • Career growth may be limited due to the number of long tenured employees (in 10 reviews)

  • No work-life balance now a days (in 5 reviews)

More Pros and Cons

  1. "Company review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International full-time

    Pros

    HR policies, flexibility and travel policies

    Cons

    Rigid senior management not reactive to new thoughts


  2. "print"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Printer in Omaha, NE
    Former Employee - Printer in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CSG International full-time (More than a year)

    Pros

    benefits are at best decent

    Cons

    hours were def the worst


  3. Helpful (1)

    "Solid company; decent pay and great benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Papillion, NE
    Current Employee - Anonymous Employee in Papillion, NE
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at CSG International (More than 5 years)

    Pros

    Strong company, international and large. Leader in their field. Good pay and great benefits. Lots of flexibility. Some of the best people you will ever work with...from operations, to client facing, to technical teams, etc. I have worked with the best of the best. A couple of years ago, I would have given it a 5, a couple of months ago, a 4....

    Cons

    Large company and the management is varied. (Some are great, others are ok, and some are just bad). Lots of "re-organization" happening over that last couple of years. Company grows, but departments are continually undergoing re-alignments, restructuring, and positions are eliminated or changed without notice. I have seen leaders in their field let go or asked to "retire" well before way they should have been. I have seen managers/directors positions eliminated and they are moved out to cubes for no reason other than realignment, I have seen co-workers jobs completely changed without notice. (To the point that clients have undergone several contact changes, etc. in a short amount of time and they are questioning what is going on.) In the first couple of years that I worked here, it was amazing how much tenure you could find in any department. People stayed. Worked hard, and planned to be here until they retired. But, due to lay-offs, restructuring, and now a significant increase in turn-over, the loss in experienced and knowledgeable resources is sad. I realize something can be said for new college grads accepting less pay, etc. but a lot can be said for experience and knowledge....

    Advice to Management

    Find a structure and allow the teams/personnel time to adapt to it, before introducing a whole new structure, process, etc. I am flexible, as are most of the employees, but too many changes leaves everyone flustered and in reactive mode. Allow personnel and teams to do their jobs....they are good at it, if you allow them to do it, and listen to their questions and concerns. They are the ones doing the work, talking to the customers, scheduling the implementations, touching the output, and most have done it for a long time. They know what is needed....


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  5. Helpful (1)

    "Scrum Master"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at CSG International full-time

    Pros

    Great people and friendly environment.
    Excellent office location.
    Robust, good development practices.

    Cons

    Not a lot of opportunity for innovation.
    Small budget for external training.
    A lot of people still set in their ways.


  6. "Good to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Analyst in Johannesburg (South Africa)
    Former Employee - Data Analyst in Johannesburg (South Africa)
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    CSG International is a corp giant with vacancies across the world. CSG helps companies around the world succeed every day—and we continue to evolve our portfolio of market-leading solutions to meet ever-changing market demands.

    Cons

    Dependent on the country, the management style can change a lot and can be very unfavorable anyone looking to climb the ranks

    Advice to Management

    Look after the people that do the work. Everyone is replaceable even management. Support the guys that helps you out every time.


  7. "Good company,more of functional telco work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Development Consultant in Bengaluru (India)
    Former Employee - Development Consultant in Bengaluru (India)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Work life balance, a cool company

    Cons

    mostly into billing and proprietary work


  8. "Was a good company..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    There are a ton of hardworking people with skills and a desire to provide excellent customer service.

    Cons

    Company does everything on the cheap. From layoffs to training (lack of) to not hiring sufficient staff to provide the level of service demanded by customers, the company is cheap.

    Advice to Management

    Stop getting rid of experienced people so easily to save a buck. Pretty soon you are going to either cut too deep that you will hope you can beg them to come back or create so many experienced frenemies in your customer base (after they hire your experienced talent) that your business will suffer.


  9. "Senior Dev Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good work life balance in company

    Cons

    No career growth.. stagnant work culture


  10. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Chicago, IL
    Current Employee - Sales in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great people to work with; financially sound, growing company; superb products and market share in our largest business units

    Cons

    Limited capabilities and willingness to win new business in many markets in the business unit I work in; little investment in services/products that are necessary to win.

    Advice to Management

    Invest in all areas of the company; in particular marketing and product departments that have a deep understanding of the markets we serve, industry at large and products that are leading edge


  11. Helpful (3)

    "Good & Bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CSG International full-time (More than 10 years)

    Pros

    Many excellent and smart people.

    New and exciting technologies are used.

    Nice Omaha campus.

    Good benefits and pay at certain levels.

    Cons

    For most employees there is the ever lingering lay off possibility. Executive management seems very short term focused, the "street" and making numbers is more important than employees. At lower levels employees are treated as commodities. There have been mass layoffs every 12-18 months for the past 8+ years. Q4 is a popular layoff timeframe as it allows them to "make" their numbers for the earnings call. Many managers seem to enjoy pointing out that you can be replaced.

    In executive management, there is the good ole boy network. If you are in it, you are golden, even if you are a terrible manager of people, if not, you are pushed out. Many excellent leaders have been pushed out, or left due to the political environment.

    Seems like certain management are sticking around for the money, and are willing to sacrifice people at any expense.

    There is the sense that you need to run 100mph, or you won't be looked at favorably. Managers need to be more realistic in what is put on people's plates. And stop the "fire of the day" priorities.

    Advice to Management

    Be more long term focused, even if that negatively affects the stock. Stop laying people off, and give realistic forecasts to the street.

    Stop allowing fear based management, you get more results with honey than the stick.


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