CSG International Reviews | Glassdoor

CSG International Reviews

Updated April 24, 2017
216 reviews

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216 Employee Reviews

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Pros
Cons
  • Career growth may be limited due to the number of long tenured employees (in 10 reviews)

  • No work-life balance now a days (in 5 reviews)

More Pros and Cons

  1. Helpful (1)

    "Solid company; decent pay and great benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Papillion, NE
    Current Employee - Anonymous Employee in Papillion, NE
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at CSG International (More than 5 years)

    Pros

    Strong company, international and large. Leader in their field. Good pay and great benefits. Lots of flexibility. Some of the best people you will ever work with...from operations, to client facing, to technical teams, etc. I have worked with the best of the best. A couple of years ago, I would have given it a 5, a couple of months ago, a 4....

    Cons

    Large company and the management is varied. (Some are great, others are ok, and some are just bad). Lots of "re-organization" happening over that last couple of years. Company grows, but departments are continually undergoing re-alignments, restructuring, and positions are eliminated or changed without notice. I have seen leaders in their field let go or asked to "retire" well before way they should have been. I have seen managers/directors positions eliminated and they are moved out to cubes for no reason other than realignment, I have seen co-workers jobs completely changed without notice. (To the point that clients have undergone several contact changes, etc. in a short amount of time and they are questioning what is going on.) In the first couple of years that I worked here, it was amazing how much tenure you could find in any department. People stayed. Worked hard, and planned to be here until they retired. But, due to lay-offs, restructuring, and now a significant increase in turn-over, the loss in experienced and knowledgeable resources is sad. I realize something can be said for new college grads accepting less pay, etc. but a lot can be said for experience and knowledge....

    Advice to Management

    Find a structure and allow the teams/personnel time to adapt to it, before introducing a whole new structure, process, etc. I am flexible, as are most of the employees, but too many changes leaves everyone flustered and in reactive mode. Allow personnel and teams to do their jobs....they are good at it, if you allow them to do it, and listen to their questions and concerns. They are the ones doing the work, talking to the customers, scheduling the implementations, touching the output, and most have done it for a long time. They know what is needed....


  2. "Lack of direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    There a some realley talent people there but they are depended on too much!

    Cons

    Management will tell you that it is more important to do the job right but the reality is they just want it done quick and let the problems be fixed by those guys in support.

    Advice to Management

    Live what you say and everyone will be happy.


  3. "Change in managemnt"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Crawfordville, FL
    Former Employee - Anonymous Employee in Crawfordville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    productive and growing environment, despite internet billing.

    Cons

    Upper management at the OSC-FL location was too punitive for small infractions, and not enough for major, impactful compromises. HR out of control.

    Advice to Management

    new HR


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  5. Helpful (5)

    "backstabbing to H1B Candidates"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Sleepy environment and work culture

    Cons

    pre internet technology, lethargic staff and environment, clueless Managers and Directors, lots of internal politics, people have been hanging around for more than 25 years because they cant find another job, non-trustworthy


  6. Helpful (2)

    "A good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer II in Omaha, NE
    Former Employee - Software Engineer II in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company has 2 nice new buildings in Omaha and the people make it a nice place to work.

    Cons

    Yearly increases in pay were much less than the year's inflation rate. Bonus' were rare and in 5 years I only found out they existed after I resigned and was asked by a co-worker why I would quite a week before the bonuses came out.


  7. Helpful (1)

    "Poor leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Omaha, NE
    Current Employee - Management in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CSG International full-time (More than 3 years)

    Pros

    Mostly 9-5 for everyone. Free continental breakfast on Friday s

    Cons

    Extremely political amongst management. The old guard are tight and think they are innovative but act very old school.

    Advice to Management

    New CEO please rotate your team and get some innovation into your direct reports.


  8. Helpful (2)

    "Eh..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Omaha, NE
    Current Employee - Sales in Omaha, NE
    Neutral Outlook

    I have been working at CSG International full-time

    Pros

    Good Family Benefits, Midwestern Culture

    Cons

    Don't try to climb the corporate ladder here- there are people who have been hanging onto their rung for decades. Try another ladder.

    Advice to Management

    Create more career advancement opportunities


  9. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Chicago, IL
    Current Employee - Sales in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great people to work with; financially sound, growing company; superb products and market share in our largest business units

    Cons

    Limited capabilities and willingness to win new business in many markets in the business unit I work in; little investment in services/products that are necessary to win.

    Advice to Management

    Invest in all areas of the company; in particular marketing and product departments that have a deep understanding of the markets we serve, industry at large and products that are leading edge


  10. Helpful (1)

    "Trending Downward"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CSG International full-time (More than 10 years)

    Pros

    CSG is a place where employees can hone their skills.

    Cons

    Management is out of touch. The only thing CSG has to offer it's current and potential clients is a lower price.

    Advice to Management

    Take your blinders off.


  11. "Sales Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in Denver, CO
    Current Employee - Sales Executive in Denver, CO
    Recommends
    Positive Outlook

    Pros

    Casual atmosphere and good people!

    Cons

    Career growth seems a little limited.


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