CTS LanguageLink Customer Service Representative Reviews | Glassdoor

CTS LanguageLink Customer Service Representative Reviews

Updated May 30, 2019

To filter reviews, or .

Found 6 reviews

2.5
StarStarStarStarStar
Rating TrendsRating Trends
67%
Recommend to a Friend
63%
Approve of CEO
Jeff Barger
2 Ratings
  1. "Great growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Vancouver, WA
    Recommends
    Neutral Outlook

    I worked at CTS LanguageLink full-time for more than a year

    Pros

    The work environment has been friendly and relaxed.

    Cons

    It would have been great if more staff pitched in to keep the break room more tidy.

    Advice to Management

    Try to make time if an employee wants to review certain procedural updates to ensure they are following best practices.

    CTS LanguageLink2017-08-18
  2. "Better Than Minimum Wage But That's About It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Vancouver, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CTS LanguageLink full-time for more than 3 years

    Pros

    Pays more than minimum wage Technically fairly easy work Ability to surf the net while at work

    Cons

    Management Connection of the Call Center to the Rest of the Company Treatment of Call Center Employees Little to No Chance of Upward Movement Pathetic Raises Negative Employee Perception Resentment Towards Company From Employees Lack of Consistent Training

    Advice to Management

    There's one manager specifically that is notoriously disliked for good reasons. You know who it is. Figure out how to improve their relationship with the call center as a whole or remove their privileges. Listen to senior members of the call center in regards to new guidelines. Sometimes the ideas just aren't good in practice, regardless of how they appear on paper. Go to bat for your employees. Be on their side....

    Show More
    CTS LanguageLink2019-05-31
  3. "Love the job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Vancouver, WA
    Recommends
    Approves of CEO

    I have been working at CTS LanguageLink full-time for more than a year

    Pros

    It's a great company, great people, management is great

    Cons

    Pay is not competitive

    CTS LanguageLink2019-05-30
  4. Helpful (1)

    "Not the worst, but not the best."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Vancouver, WA
    Doesn't Recommend
    Negative Outlook

    I worked at CTS LanguageLink full-time for more than a year

    Pros

    Awesome team-members, easy job requirements, you can browse the web while you work. The call center leads were always very resourceful and clever when helping with issues with the systems or procedures with clients.

    Cons

    Management is hard to follow and came across as disconnected. There is a lot of micro-managing, and its disorganized when it boils down to it. Employees would question procedure with each other before going to management and there was always a different answer. This wouldn't be an issue if there was wiggle room with procedure and employees getting Quality Assurance checks. If you raised a question it would get misinterpreted...

    Show More

    Advice to Management

    Organize! Take time to listen to your employees issues with the call center and group together and come to a consensus about procedure! It would be so helpful if all of the management was on the same page when it came to issues instead of something being a grey area that should NOT be a grey area.

    CTS LanguageLink2017-08-14
  5. Helpful (2)

    "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Vancouver, WA
    Recommends
    Neutral Outlook

    I have been working at CTS LanguageLink full-time for more than a year

    Pros

    In this position you make a difference in peoples lives, manager/supervisors seem to appreciate what you do, schedules are flexible, the monthly incentives are great as are the monthly birthday/anniversary celebrations!, coworkers are always willing to help in answering questions.

    Cons

    Pay and benefits could be better.

    Advice to Management

    Continue to communicate with the team.

    CTS LanguageLink2017-08-07
  6. Helpful (1)

    "Call Center Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative/Agent in Vancouver, WA
    Recommends

    I have been working at CTS LanguageLink full-time for more than 3 years

    Pros

    Flexible schedules. work is not difficult but you do have to remember a lot of procedures, easy to get time off, this is a good place to work by call center standards, not perfect but definitely better than other call centers I have worked in, incentives for those who show up and on time and work hard, lots of parties and potlucks.

    Cons

    Pay could be better and the benefits!

    Advice to Management

    Increase pay and better benefits, communicate more with agents, otherwise a good place to work!

    CTS LanguageLink2017-03-04
Found 6 reviews