CTS LanguageLink Reviews | Glassdoor

CTS LanguageLink Reviews

To filter reviews, or .

Found 39 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
67%
Recommend to a Friend
60%
Approve of CEO
Jeff Barger
3 Ratings
Pros
  • "Opportunity to work from home, save on gas, work in your pajamas, fair pay, very easy access to management if you have any issues(in 6 reviews)

  • "The call center leads were always very resourceful and clever when helping with issues with the systems or procedures with clients(in 5 reviews)

Cons
  • "this is for the call center only(in 3 reviews)

  • "Interpreters from South America get paid 5USD an hour(in 3 reviews)

More Pros and Cons
  1. "Home based interpreter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Home Based OTP Interpreter in Spokane, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CTS LanguageLink full-time for more than a year

    Pros

    Opportunity to work from home, save on gas, work in your pajamas, fair pay, very easy access to management if you have any issues. Amazing, friendly and understanding management, I've been having some health issues in my family, and they always were able to meet my needs and were willing to work with me. This is not the first company that I worked for as the OTP interpreter, and it is much better in comparison. Better...

    Show More

    Cons

    Can't think of any cons.

    Advice to Management

    You're doing a great job, keep it up. The only thing that I wish for is if you would expand, get more clients and have more open positions, so I can refer some of very good interpreters, my former co-workers, to our company.

    CTS LanguageLink2018-12-22
  2. "Avoid the call center at all costs!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CST - Call Center in Vancouver, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CTS LanguageLink full-time for more than 4 years

    Pros

    People are friendly. I really did enjoy my coworkers. Schedule is semi-flexible as the call center is open 24 hours/365 days a year.

    Cons

    ***this is for the call center only. I hear other departments are better, but I cannot say for sure**** The call center is a horrible place to work. The training is a mess. You only get half the information you need, then you are thrown on the phones without knowing what you are doing. When you ask questions, you are given attitude as if it's your fault you didn't know the answer already. When you do ask questions,...

    Show More

    Advice to Management

    It's simple. Get training in order. Pay associates an honest wage. Treat them like adults. Accept that even if someone has been there for years, they may not necessarily be better at the job than someone that just started. Seniority doesn't equal better customer service. And finally, it's generally in poor taste to be off in Hawaii painting, yet ask your minimum wage employees to spend $400+ on your artwork...no...

    Show More
    CTS LanguageLink2019-04-25
  3. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CTS LanguageLink

    Pros

    Laid back company culture, nice coworkers, decent benefits

    Cons

    Busy, high volume, boring work.

    CTS LanguageLink2018-12-12
  4. Helpful (1)

    "Interpreter Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Interpreter Manager in Vancouver, WA
    Recommends
    Positive Outlook

    I have been working at CTS LanguageLink full-time for more than 4 years

    Pros

    You do your job and show your value, and you will surely walk up that ladder pretty fast. Transparency within departments and from upper management all the way down the ladder is amazing. Easy access to your superiors at any time, for any subject.

    Cons

    Still growing, so not too many positions open for management.

    CTS LanguageLink2018-03-20
  5. Helpful (2)

    "Sales Manager -Eastern Half United States"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I worked at CTS LanguageLink full-time for more than 2 years

    Pros

    Interesting industry but they cannot seem to truly engage. Very cheap and won't invest what is required to truly grab market share.

    Cons

    Wild west culture. Overall the people are good but the management is certifiable. No real depth. In experienced in true people management. Set in their ways and unwilling to open their minds to alternatives.

    Advice to Management

    Sell to a buyer who can truly manage and foster growth instead of demanding.

    CTS LanguageLink2018-03-07

    CTS LanguageLink Response

    March 13, 2018Vendor Management Office

    Thank you for your feedback. The management team at Language Link fosters a transparent and collaborative environment for all of our employees, so I am disappointed to hear about your experience. Over the past year, Language Link has undergone significant changes and refocused on ...

    Show More
  6. Helpful (1)

    "Spanish Interpreter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Current Employee - Spanish Interpreter 
    Recommends
    Positive Outlook

    I have been working at CTS LanguageLink full-time for more than a year

    Pros

    It is a friendly company. Good communication, staff is knowledgeable and always willing to help. Very automated system. Easy and simple, if you know your subject.

    Cons

    Family health benefits are way too expensive.

    CTS LanguageLink2018-01-10
  7. Helpful (1)

    "Spanish Medical interpreter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Spanish Interpreter in Houston, TX
    Recommends
    Positive Outlook

    I have been working at CTS LanguageLink full-time for more than a year

    Pros

    Management, very professional, very organized company, happy to be here.

    Cons

    Benefits for family are too expensive

    Advice to Management

    Keep on the Excellent relations and treatment with the employees

    CTS LanguageLink2017-11-02
  8. "Great growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Vancouver, WA
    Recommends
    Neutral Outlook

    I worked at CTS LanguageLink full-time for more than 2 years

    Pros

    The work environment has been friendly and relaxed.

    Cons

    It would have been great if more staff pitched in to keep the break room more tidy.

    Advice to Management

    Try to make time if an employee wants to review certain procedural updates to ensure they are following best practices.

    CTS LanguageLink2017-08-18
  9. Helpful (2)

    "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Vancouver, WA
    Recommends
    Neutral Outlook

    I have been working at CTS LanguageLink full-time for more than 2 years

    Pros

    In this position you make a difference in peoples lives, manager/supervisors seem to appreciate what you do, schedules are flexible, the monthly incentives are great as are the monthly birthday/anniversary celebrations!, coworkers are always willing to help in answering questions.

    Cons

    Pay and benefits could be better.

    Advice to Management

    Continue to communicate with the team.

    CTS LanguageLink2017-08-07
  10. Helpful (1)

    "Not the worst, but not the best."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Vancouver, WA
    Doesn't Recommend
    Negative Outlook

    I worked at CTS LanguageLink full-time for more than 2 years

    Pros

    Awesome team-members, easy job requirements, you can browse the web while you work. The call center leads were always very resourceful and clever when helping with issues with the systems or procedures with clients.

    Cons

    Management is hard to follow and came across as disconnected. There is a lot of micro-managing, and its disorganized when it boils down to it. Employees would question procedure with each other before going to management and there was always a different answer. This wouldn't be an issue if there was wiggle room with procedure and employees getting Quality Assurance checks. If you raised a question it would get misinterpreted...

    Show More

    Advice to Management

    Organize! Take time to listen to your employees issues with the call center and group together and come to a consensus about procedure! It would be so helpful if all of the management was on the same page when it came to issues instead of something being a grey area that should NOT be a grey area.

    CTS LanguageLink2017-08-14
Found 39 reviews