CTS LanguageLink Reviews | Glassdoor

CTS LanguageLink Reviews

Updated May 30, 2019

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Found 43 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
68%
Recommend to a Friend
61%
Approve of CEO
Jeff Barger
5 Ratings
  1. "Great growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Vancouver, WA
    Recommends
    Neutral Outlook

    I worked at CTS LanguageLink full-time for more than a year

    Pros

    The work environment has been friendly and relaxed.

    Cons

    It would have been great if more staff pitched in to keep the break room more tidy.

    Advice to Management

    Try to make time if an employee wants to review certain procedural updates to ensure they are following best practices.

    CTS LanguageLink2017-08-18
  2. Helpful (2)

    "Good Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Vancouver, WA
    Recommends
    Neutral Outlook

    I have been working at CTS LanguageLink full-time for more than a year

    Pros

    In this position you make a difference in peoples lives, manager/supervisors seem to appreciate what you do, schedules are flexible, the monthly incentives are great as are the monthly birthday/anniversary celebrations!, coworkers are always willing to help in answering questions.

    Cons

    Pay and benefits could be better.

    Advice to Management

    Continue to communicate with the team.

    CTS LanguageLink2017-08-07
  3. Helpful (1)

    "Not the worst, but not the best."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Vancouver, WA
    Doesn't Recommend
    Negative Outlook

    I worked at CTS LanguageLink full-time for more than a year

    Pros

    Awesome team-members, easy job requirements, you can browse the web while you work. The call center leads were always very resourceful and clever when helping with issues with the systems or procedures with clients.

    Cons

    Management is hard to follow and came across as disconnected. There is a lot of micro-managing, and its disorganized when it boils down to it. Employees would question procedure with each other before going to management and there was always a different answer. This wouldn't be an issue if there was wiggle room with procedure and employees getting Quality Assurance checks. If you raised a question it would get misinterpreted...

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    Advice to Management

    Organize! Take time to listen to your employees issues with the call center and group together and come to a consensus about procedure! It would be so helpful if all of the management was on the same page when it came to issues instead of something being a grey area that should NOT be a grey area.

    CTS LanguageLink2017-08-14
  4. Helpful (1)

    "Interesting job that wears thin quick"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Center Representative in Vancouver, WA
    Doesn't Recommend

    I have been working at CTS LanguageLink full-time for more than a year

    Pros

    Coworkers (peers) are nice. Working with different languages is interesting. Call center is open 24 hours so there's some flexibility with schedules.

    Cons

    Worst benefits and pay I have seen in my 25 years of working. Health insurance cost alone is 45% of income. Odd requirements for taking vacation and sick days. It's nearly impossible to get a day off unless you are sick. Very little in way of ergonomic equipment because "budget is too tight right now". Management is difficult. They will tell you in person to do A. They will then send a private message and...

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    Advice to Management

    Train your managers. Make sure they understand the rules and regulations so they do not contradict themselves. Also, send them to training for how to interact with others. Managers should be able to control their emotions so they do not run hot/cold with employees.

    CTS LanguageLink2017-08-03
  5. "Great Co-workers, Interesting Work"

    StarStarStarStarStar
      Former Employee - Anonymous Employee 
      Neutral Outlook

      I worked at CTS LanguageLink full-time

      Pros

      The staff is smart, friendly and really great to work with. The department managers are awesome.

      Cons

      Ownership seems disconnected and expect a lot from a relatively small group of workers. Task tracking every minute of the day costs time and distracts employees from focusing on the work at hand.

      Advice to Management

      The place seems to have gotten better. Keep up the good work and try to find ways to keep employees in the loop, especially when it's apparent that work is slowing down and layoffs are pending.

      CTS LanguageLink2017-05-14
    • Helpful (1)

      "Overall good experience"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Recommends

      I have been working at CTS LanguageLink for more than 3 years

      Pros

      Privately owned business; allows middle management more freedom than traditional companies

      Cons

      Low pay for the amount of work

      CTS LanguageLink2017-05-03
    • "Translator at CTS- good to get some experience"

      StarStarStarStarStar
        Former Employee - Translator in San Francisco, CA
        Neutral Outlook

        I worked at CTS LanguageLink part-time for more than a year

        Pros

        Flexibility, OK pay for in person interpreting.

        Cons

        Not that much work, they try to book you for appointments that are a long distance away for as little as half an hour.

        CTS LanguageLink2017-05-03
      • Helpful (1)

        "Call Center Work"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Customer Service Representative/Agent in Vancouver, WA
        Recommends

        I have been working at CTS LanguageLink full-time for more than 3 years

        Pros

        Flexible schedules. work is not difficult but you do have to remember a lot of procedures, easy to get time off, this is a good place to work by call center standards, not perfect but definitely better than other call centers I have worked in, incentives for those who show up and on time and work hard, lots of parties and potlucks.

        Cons

        Pay could be better and the benefits!

        Advice to Management

        Increase pay and better benefits, communicate more with agents, otherwise a good place to work!

        CTS LanguageLink2017-03-04
      • "WORK CTS LIKE A PRO THEY ARE SUPPORTIVE ALL THE WAY AT YOUR TALENT"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Interpreter/Translator 
        Recommends
        Positive Outlook

        I have been working at CTS LanguageLink full-time for more than a year

        Pros

        Very easy to get in touch with the team keep track your hours your check always on time or might be a day early in some months. Very easy job although stressful and not easy for starter but break is needed. at some point because sometimes it can get very busy. Good money little work time.

        Cons

        Is not easy to get hours when you want it. because its on call hahahahaha.... LOL

        Advice to Management

        need to start video chat available for all interpreter that work for the company in medical clinic inpatient or outpatient interpreter

        CTS LanguageLink2017-02-08
      • Helpful (3)

        "Not your typical call center"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous in Vancouver, WA
        Recommends
        Neutral Outlook

        I have been working at CTS LanguageLink full-time for more than 5 years

        Pros

        The benefits, there is potlucks and spirit days a lot, there is no cold calling or sales in the call center, the co-workers

        Cons

        There is serious micro-management from the call center management. They also have regular CSR's doing "supervisory" work without them being officially promoted. Things are constantly changing, BUT not being updated. You can be told two different things by two different supervisors.

        Advice to Management

        Please get on the same page and pay your staff better

        CTS LanguageLink2016-08-10
      Found 43 reviews