CTS LanguageLink "call center" Reviews | Glassdoor

CTS LanguageLink Employee Reviews about "call center"

Updated May 30, 2019

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Found 43 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
68%
Recommend to a Friend
61%
Approve of CEO
Jeff Barger
5 Ratings
Pros
  • "Opportunity to work from home, save on gas, work in your pajamas, fair pay, very easy access to management if you have any issues(in 6 reviews)

  • "The call center leads were always very resourceful and clever when helping with issues with the systems or procedures with clients(in 5 reviews)

Cons
  • "this is for the call center only(in 3 reviews)

  • "Interpreters from South America get paid 5USD an hour(in 3 reviews)

More Pros and Cons

Reviews about "call center"

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  1. Helpful (1)

    "Avoid the call center at all costs!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - CST - Call Center in Vancouver, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CTS LanguageLink full-time for more than 3 years

    Pros

    People are friendly. I really did enjoy my coworkers. Schedule is semi-flexible as the call center is open 24 hours/365 days a year.

    Cons

    ***this is for the call center only. I hear other departments are better, but I cannot say for sure**** The call center is a horrible place to work. The training is a mess. You only get half the information you need, then you are thrown on the phones without knowing what you are doing. When you ask questions, you are given attitude...

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    Advice to Management

    It's simple. Get training in order. Pay associates an honest wage. Treat them like adults. Accept that even if someone has been there for years, they may not necessarily be better at the job than someone that just started. Seniority doesn't equal better customer service. And finally, it's generally in poor taste to be off in Hawaii painting, yet ask your minimum wage employees to spend $400+ on your artwork...no...

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    CTS LanguageLink2019-04-25
  2. Helpful (1)

    "Not the worst, but not the best."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Vancouver, WA
    Doesn't Recommend
    Negative Outlook

    I worked at CTS LanguageLink full-time for more than a year

    Pros

    Awesome team-members, easy job requirements, you can browse the web while you work. The call center leads were always very resourceful and clever when helping with issues with the systems or procedures with clients.

    Cons

    Management is hard to follow and came across as disconnected. There is a lot of micro-managing, and its disorganized when it boils down to it. Employees would question procedure with each other before going to management and there was always a different answer. This wouldn't be an issue if there was wiggle room with procedure and employees getting Quality Assurance checks. If you raised a question it would get misinterpreted...

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    Advice to Management

    Organize! Take time to listen to your employees issues with the call center and group together and come to a consensus about procedure! It would be so helpful if all of the management was on the same page when it came to issues instead of something being a grey area that should NOT be a grey area.

    CTS LanguageLink2017-08-14
  3. Helpful (1)

    "Interesting job that wears thin quick"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Center Representative in Vancouver, WA
    Doesn't Recommend

    I have been working at CTS LanguageLink full-time for more than a year

    Pros

    Coworkers (peers) are nice. Working with different languages is interesting. Call center is open 24 hours so there's some flexibility with schedules.

    Cons

    Worst benefits and pay I have seen in my 25 years of working. Health insurance cost alone is 45% of income. Odd requirements for taking vacation and sick days. It's nearly impossible to get a day off unless you are sick. Very little in way of ergonomic equipment because "budget is too tight right now". Management is difficult. They will tell you in person to do A. They will then send a private message and...

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    Advice to Management

    Train your managers. Make sure they understand the rules and regulations so they do not contradict themselves. Also, send them to training for how to interact with others. Managers should be able to control their emotions so they do not run hot/cold with employees.

    CTS LanguageLink2017-08-03
  4. Helpful (1)

    "Call Center Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative/Agent in Vancouver, WA
    Recommends

    I have been working at CTS LanguageLink full-time for more than 3 years

    Pros

    Flexible schedules. work is not difficult but you do have to remember a lot of procedures, easy to get time off, this is a good place to work by call center standards, not perfect but definitely better than other call centers I have worked in, incentives for those who show up and on time and work hard, lots of parties and potlucks.

    Cons

    Pay could be better and the benefits!

    Advice to Management

    Increase pay and better benefits, communicate more with agents, otherwise a good place to work!

    CTS LanguageLink2017-03-04
  5. Helpful (3)

    "Not your typical call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous in Vancouver, WA
    Recommends
    Neutral Outlook

    I have been working at CTS LanguageLink full-time for more than 5 years

    Pros

    The benefits, there is potlucks and spirit days a lot, there is no cold calling or sales in the call center, the co-workers

    Cons

    There is serious micro-management from the call center management. They also have regular CSR's doing "supervisory" work without them being officially promoted. Things are constantly changing, BUT not being updated. You can be told two different things by two different supervisors.

    Advice to Management

    Please get on the same page and pay your staff better

    CTS LanguageLink2016-08-10
Found 43 reviews