CVS Health Reviews in Boston, MA | Glassdoor

CVS Health Boston Reviews

Updated May 21, 2017
227 reviews

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Boston, MA Area

2.6
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CVS Health President and CEO Larry J. Merlo
Larry J. Merlo
90 Ratings

227 Employee Reviews

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Pros
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  1. "Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy Technician in Braintree, MA
    Former Employee - Pharmacy Technician in Braintree, MA

    I worked at CVS Health part-time (More than a year)

    Pros

    You learn a lot from the position. Especially if you are going to pharmacy school

    Cons

    Have to do way too many modules

    Advice to Management

    Should be a little more organized.


  2. "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front of Store Supervisor in Dedham, MA
    Former Employee - Front of Store Supervisor in Dedham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CVS Health (More than a year)

    Pros

    The job put money in my pocket and I was able to get first picks on clearance items.

    Cons

    No personal life. Promises that are never met. No room to move up .

    Advice to Management

    Help the staff don't just work them to death and recognize their hard work.


  3. "Pharmacy Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CVS Health full-time (More than 8 years)

    Pros

    Decent salary, nice pharmacists, good co-workers

    Cons

    Upper management would constantly cut technician hour budget while increasing the workload. The company used to be focused on customer service, but now customers are just another number. There used to be incentives to become a nationally certified pharmacy technician (higher rate of pay, bonus.) That was taken away and now all techs are expected to be certified, often on their own dime.

    Advice to Management

    Stop treating your employees as if they are expendable. Stop cutting hours while increasing the workload. Give prospective employees a reason to want to work for you.


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  5. "not enough help"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Boston, MA
    Current Employee - Store Manager in Boston, MA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at CVS Health full-time (More than 3 years)

    Pros

    write your own schedule,

    Cons

    no work life balance at all

    Advice to Management

    add more cashiers


  6. "Stay Away! Don't take my word for it look at all the negative reviews."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Boston, MA
    Former Employee - Store Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at CVS Health full-time (More than 8 years)

    Pros

    Used to be a good place to grow for you and the company. Expectations used to be realistic. Company used to have good leadership in upper management district and regional levels. Notice all the new job openings??

    Cons

    Most of negative reviews you will continue to read after this is mostly true, positive reviews usually are within store level employees and are harder to find by the day.

    Advice to Management

    You wouldn't listen but here it is anyways, just ask yourself if anyone would show up to your funeral when your dead? You cannot create success by adding more stress to the work environment. It will catch up to you.


  7. "Overall good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Wellesley, MA
    Current Employee - Shift Supervisor in Wellesley, MA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CVS Health part-time (More than 3 years)

    Pros

    co-workers, flexible hours, steady job

    Cons

    low pay, a lot of work


  8. Helpful (1)

    "There are Much Better Jobs Out There."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Pharmacy Technician in Natick, MA
    Former Employee - Certified Pharmacy Technician in Natick, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CVS Health part-time (More than 3 years)

    Pros

    I initially loved this PT job; but, be warned, it quickly turns into a nightmare for the average “I’m-not-a-pharmacy-student-at-university-and-don’t-want-to-be-a-pharmacist” employee.

    The only pros of this job (in my experience):
    • Flexible hours… if you're a pharmacy student at university or an intern. (Scheduling priority of the limited available technician hours is given to students.)
    • Co-workers.
    • The (very, very few) patient, kind, and understanding customers.

    Cons

    • Starting salary is minimum wage (now $11/hour in MA);
    • You begin as a “Pharmacy Associate” while undergoing training at multiple sites throughout the state (can be costly, especially if you work a second job where you have to take time off to attend these mandatory trainings and you are not paid or reimbursed for travel costs, though you are paid for the on-site training which is typically only 4 hours).
    • You are required to take and pass a state certified “Pharmacy Technician” exam somewhere between 500-800 hours of employment (this is a $150 out-of-pocket expense that you are not reimbursed for), but aren’t rewarded with pay increase, though promised by employer.
    • You are required to take and pass the national certification exam for “Certified Pharmacy Technician” after 1000 hours of employment (company promises to “sponsor” employees if you complete their mandatory training, which involves more travelling to training sites). Though employer promised to sponsor this exam upon hiring (which simply means they reimburse the cost of the exam), they failed to follow-through after months of requesting sponsorship (they have to sign-off before you take the exam).
    • EXTREMELY high turnover rate (burnout rate averages 2 months for new pharmacy associates, which is less time than it takes to complete onboarding training), resulting in consistently failing to meet promised prescription-fill deadlines due to under-staffing, which then leads to very low morale, bitter employees, and angry, verbally abusive and sometimes physically violent customers.
    • Nasty, angry, verbally abusive, threatening, and sometimes physically violent customers (and staff with poor crisis management and unhealthy coping skills).
    • No support from management; limited support from staff pharmacists. (They have their own dilemmas.)
    • Unreliable schedule (no set schedule, you work the hours that a computerized system deems is best for the company’s bottom line). Schedules are supposed to be set three weeks out, but they were often changed the Sunday or Monday of the new week because of continually fluctuating personnel.
    • Full-time hours are limited to 2 or 3 certified techs (depending on volume of pharmacy), if you’re seeking full-time employment.
    • Training for techs is low quality and much of it is unrelated to the day-to-day operations in a retail pharmacy.
    • Ongoing training is mandatory, but the company decided too many people were completing the training at-home (thereby increasing their hours for paid work), so they removed the option for at-home completion and required training to be completed in-house. However, no additional hours were allotted for completing training, and pharmacy managers were unable to set aside time within scheduled hours. Also, if training wasn’t completed by due dates, employees were disciplined with warnings and threats of termination. This resulted in most techs completing mandatory training during non-scheduled hours and off the clock (because you must have approval from the pharmacy manager to work outside your scheduled hours), resulting in a loss of wages for those techs.
    • Transfer requests are often denied, particularly if there are staffing issues at your store; which, of course, there are always staffing issues at your store.
    • Poor company culture. Everyone – and I mean EVERYONE – who works there consistently complains about how much they HATE their job, HATE the customers, and HATE management and upper management. (It’s not even a strong “dislike”, it is all uppercase HATE.)
    • No upward mobility for techs within the company. You top out at a low hourly wage as “Lead Technician” (of course, there’s only one Lead Tech at a store, and, again, transfer requests, including those for promotion are limited to the needs of the business).
    • Measly benefits for full-time employees.
    • No benefits for part-time employees.
    • Ranked one of the worst companies for employees in the United States. Consistently. (Google “24/7 Wall St worst companies ranking”, among many, many others.)
    • Highest failure rate of any retail chain in catching dangerous drug interactions. (See the “Chicago Tribune” investigative article published in December 2016.)

    Advice to Management

    Please read the above “Cons” section for ideas on where to improve.


  9. Helpful (2)

    "Two Faced"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Boston, MA
    Current Employee - Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CVS Health full-time (More than 10 years)

    Pros

    You can get experience in working for a large company

    Cons

    The company doesn't espouse the same values they share with the public towards their own employees. Management is inconsistent, benefits subpar, and loyalty is nil

    Advice to Management

    Get it together


  10. Helpful (1)

    "Okay part-time job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate/Cashier in Boston, MA
    Former Employee - Sales Associate/Cashier in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CVS Health part-time (Less than a year)

    Pros

    Decent discount on products. I believe it was 30% off CVS brand products and 20% off everything else. It's a job that's pretty easy to get, so it is ideal as a first job for teenagers starting out.

    Cons

    I was not a fan of the scheduling. It was very inflexible, and they rarely even allowed you to switch shifts with a coworker even if both parties were willing. I had a coworker who desperately needed a day off to attend a school orientation, but the manager refused to let him take the day off.

    Advice to Management

    Be more flexible with scheduling, especially if you have students working there.


  11. "Good Choice"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Amesbury, MA
    Former Employee - Shift Supervisor in Amesbury, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CVS Health full-time (Less than a year)

    Pros

    Easy schedule, friendly co workers, working with the public, awesome benefits.

    Cons

    None. I enjoye every aspect of working here.

    Advice to Management

    Keeep up the great work!


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