CVS Health Reviews | Glassdoor

CVS Health Reviews

Updated March 27, 2017
9,654 reviews

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Full-time Part-time

2.8
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CVS Health President and CEO Larry J. Merlo
Larry J. Merlo
3,358 Ratings

9,654 Employee Reviews

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Pros
  • flexible hours, great team, environment (in 321 reviews)

  • Meeting a lot of different people with different stories; you learn a lot about humanity when dealing with customer service (in 97 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (69)

    "customer care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Customer Service Specialist in San Antonio, TX
    Current Employee - Pharmacy Customer Service Specialist in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CVS Health (More than 8 years)

    Pros

    awesome benefits, family-work balance, great incentives when you do a good job and OT available throughout the year. Ability to work from home after 6 months in the office. Managers and Supervisors are willing to assist and go above and beyond to help you out.

    Cons

    I don't really have any cons to list.

    Advice to Management

    keep up the good work, you are very engaged with your employees and it shows.


  2. Helpful (483)

    "15 year manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Orlando, FL
    Former Employee - Store Manager in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

    Cons

    Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

    Advice to Management

    Revisit business structure. Employ cost cutting at a higher level, not at a store level otherwise you will compromise the business. If DMs are losing company vehicles so should RMs. Loss Prevention should be completely eliminated due to the fact they are ineffective and non-impactful; they are a voice with no power. I challenge corporate figures to walk into stores unannounced to anyone to really see what happens in the average minimum hours location. I make this challenge knowing that they will not as this is of no interest to them. At corporate level within the company they have never managed a location so they have no understanding. I do not fault them they are well educated and were placed into their positions.


  3. Helpful (11)

    "Any potential future store managers please read!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Hartford, CT
    Former Employee - Store Manager in Hartford, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CVS Health full-time (More than a year)

    Pros

    1-Very easy to get hired directly into the position with competitive salary. (Mid 60s-low 80) Outside talent do get a significant higher pay than those who are promoted within.

    2-Most stores are low and very low volume.

    3-You make your own schedule based on a 45 hour work week salary plan.

    4-Insurance/benefits for salaried managers are available within 90 days.

    5-Training for position takes only approximately 12 weeks.

    Cons

    1-Payroll, most stores would operate at "minimum" payroll, which means, as a manager you would be doing everything yourself and would spend the majority of your working day as a stock clerk, cashier, cleaner, greeter, book-keeper and photo associate.
    You would have absolutely no time to truly manage, delegate or develop any team members.

    2-Turn overs is extremely high on just about all levels.
    You will see constant change in District Managers. Store level turn overs are atrocious, to a point that even within a district, most store managers have no relationships with their peers.

    3- Be prepared to live in your own "island". The culture of the company is non-existence. Most managers are very unhappy and dislike "corporate". The general theme in most stores is "corporate sucks".

    4- Bonus would be near impossible to attain.

    5- Customer service score importance is approached incorrectly, instead of an overall score as practiced throught retail industry, Survey are weighted according to what "corporate" feels is more important each year. The method of collecting the score (slow stores have it printed on random receipts, busy stores with higher loyalty card usage will only be through email.) The sample size for surveys are about 1:2500 customers. Your score would almost always be inconsistent as it would never meaningfully reflect customer service level.

    6- Be prepared to work many doubles, be prepared to work 7 days, be prepared to cancel all plans at a whim, be prepared to get a call while you are on vacation because you will have call outs and with no one around to help cover shifts (read point number 3). Also, Be prepared to get calls from other store managers begging you to help them cover a shift atleast 3 times a week.

    7- Warehouse deliveries/overstock is just mind boggling. Do yourself a favor and ask to tour a store before your interview.

    8- Audits! So many audits.. so little payroll.

    Advice to Management

    Its unfortunate that most District Managers are failing to bubble up issue that are affecting the stores. The accountability piece should be use to drive engagement not Key performance index (kpi).

    Create a sustainable workforce, give stores their payroll back. Invest in the people you have and let them take the company to a new height. Expense comtrol can only help so many quaters.


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  5. "Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at CVS Health full-time

    Pros

    pay, multi store, travel pay, busy

    Cons

    managment no direction no chance to move up

    Advice to Management

    take assocaites serious when wanting to move up with company


  6. "Great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative
    Current Employee - Customer Care Representative

    I have been working at CVS Health full-time (Less than a year)

    Pros

    Some pros of working here is that if you're doing well, they acknowledge it. Everyone is extremely friendly and willing to help you out if you need it. The management here is awesome as well. If you're someone who is looking for overtime, they allow for it with no limit - also room for advancement in the company with great benefits.

    Cons

    Not too many cons of this job except possibly the training portion. Training is 2-3 weeks in a classroom setting.


  7. Helpful (1)

    "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy Manager in Hicksville, NY
    Former Employee - Pharmacy Manager in Hicksville, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CVS Health full-time (More than 5 years)

    Pros

    Good benefits (401K, health, dental, etc)

    Cons

    Corporate doesn't care about your quality of life (impossible to take a sick day, personal day, no breaks even while working long hours)

    Advice to Management

    Think about your employees as people, not machines


  8. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Romney, WV
    Current Employee - Store Manager in Romney, WV
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CVS Health full-time (More than 5 years)

    Pros

    Great benefits and salary package, good people

    Cons

    Company is starting to pinch pennies

    Advice to Management

    The store employees are overworked, a cashier must be able wait on customers while trying to accomplish a hundred other tasks, or the manager must take on everything themselves if it's a busy store.


  9. "Great Dept to work in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Coordinator Med-D Service Production Print Validation in Scottsdale, AZ
    Current Employee - Senior Coordinator Med-D Service Production Print Validation in Scottsdale, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CVS Health full-time (More than 3 years)

    Pros

    Everyone works together well and no drama. Best Dept to work for at CVS. Best bosses to work for. They are extremely caring and flexible.

    Cons

    You have to be a temp for a season first before you can can get hired on. Unless a full-time person leaves and that spot opens up.

    Advice to Management

    If there are multiple complaints about a specific co-worker or lead, to follow up on the complaint. Don't keep ignoring the issue.


  10. Helpful (1)

    "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at CVS Health full-time

    Pros

    Easy to promote within the company.

    Cons

    Workload is never ending, required to wear too many hats.


  11. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at CVS Health full-time (More than 8 years)

    Pros

    Large company with a wide range of opportunities.

    Cons

    Challenges with cross functional business areas aligning to single vision.

    Advice to Management

    Improve opportunities for employee empowerment.



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