CVS Health Reviews | Glassdoor

CVS Health Reviews

Updated September 24, 2017
11,014 reviews

Filter

Filter

Full-timePart-time

2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
CVS Health President and CEO Larry J. Merlo
Larry J. Merlo
3,921 Ratings

11,014 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. Featured Review

    Helpful (17)

    "Pharmacy tech inventory specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cvs Pharmacy Tech and Inventory Specialist in Terre Haute, IN
    Current Employee - Cvs Pharmacy Tech and Inventory Specialist in Terre Haute, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CVS Health full-time (More than 3 years)

    Pros

    Fast pace great customers enjoyable staff love the medical portion of it I'm very good at what I do I love that there is a system and a way of doing things in order

    Cons

    They cut hours frequently. They hire too many employees at once and then can't give all of them hours. They sometimes don't show appreciation.

    Advice to Management

    Show appreciation to your techs. Place them where they are best at not based off where they want to be in the production line. Listen to the advice given.


  2. Helpful (555)

    "15 year manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Orlando, FL
    Former Employee - Store Manager in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

    Cons

    Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

    Advice to Management

    Revisit business structure. Employ cost cutting at a higher level, not at a store level otherwise you will compromise the business. If DMs are losing company vehicles so should RMs. Loss Prevention should be completely eliminated due to the fact they are ineffective and non-impactful; they are a voice with no power. I challenge corporate figures to walk into stores unannounced to anyone to really see what happens in the average minimum hours location. I make this challenge knowing that they will not as this is of no interest to them. At corporate level within the company they have never managed a location so they have no understanding. I do not fault them they are well educated and were placed into their positions.

  3. Helpful (67)

    "Any potential future store managers please read!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Hartford, CT
    Former Employee - Store Manager in Hartford, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CVS Health full-time (More than a year)

    Pros

    1-Very easy to get hired directly into the position with competitive salary. (Mid 60s-low 80) Outside talent do get a significant higher pay than those who are promoted within.

    2-Most stores are low and very low volume.

    3-You make your own schedule based on a 45 hour work week salary plan.

    4-Insurance/benefits for salaried managers are available within 90 days.

    5-Training for position takes only approximately 12 weeks.

    Cons

    1-Payroll, most stores would operate at "minimum" payroll, which means, as a manager you would be doing everything yourself and would spend the majority of your working day as a stock clerk, cashier, cleaner, greeter, book-keeper and photo associate.
    You would have absolutely no time to truly manage, delegate or develop any team members.

    2-Turn overs is extremely high on just about all levels.
    You will see constant change in District Managers. Store level turn overs are atrocious, to a point that even within a district, most store managers have no relationships with their peers.

    3- Be prepared to live in your own "island". The culture of the company is non-existence. Most managers are very unhappy and dislike "corporate". The general theme in most stores is "corporate sucks".

    4- Bonus would be near impossible to attain.

    5- Customer service score importance is approached incorrectly, instead of an overall score as practiced throught retail industry, Survey are weighted according to what "corporate" feels is more important each year. The method of collecting the score (slow stores have it printed on random receipts, busy stores with higher loyalty card usage will only be through email.) The sample size for surveys are about 1:2500 customers. Your score would almost always be inconsistent as it would never meaningfully reflect customer service level.

    6- Be prepared to work many doubles, be prepared to work 7 days, be prepared to cancel all plans at a whim, be prepared to get a call while you are on vacation because you will have call outs and with no one around to help cover shifts (read point number 3). Also, Be prepared to get calls from other store managers begging you to help them cover a shift atleast 3 times a week.

    7- Warehouse deliveries/overstock is just mind boggling. Do yourself a favor and ask to tour a store before your interview.

    8- Audits! So many audits.. so little payroll.

    Advice to Management

    Its unfortunate that most District Managers are failing to bubble up issue that are affecting the stores. The accountability piece should be use to drive engagement not Key performance index (kpi).

    Create a sustainable workforce, give stores their payroll back. Invest in the people you have and let them take the company to a new height. Expense comtrol can only help so many quaters.


  4. "Have not worked at cvs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Jacksonville, AL
    Current Employee - Customer Service in Jacksonville, AL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CVS Health part-time (More than 10 years)

    Pros

    As customer, I notice how professional everyone is at their job. The stores are always clean and products in order and on the right shelves.

    Cons

    Not work there yet. I will love to have a chance to be a part of the team at CVS stores.

    Advice to Management

    Stick to policy, rules and regulations


  5. "Not awful, not great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Service Representative in Monroeville, PA
    Current Employee - Pharmacy Service Representative in Monroeville, PA

    I have been working at CVS Health full-time (Less than a year)

    Pros

    Very easy to move up.

    Cons

    Very stressful, especially in the call center. Overtime is very heavily encouraged.


  6. Helpful (4)

    "Things need to slightly improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Analytics in Northbrook, IL
    Current Employee - Director, Analytics in Northbrook, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CVS Health full-time (More than 8 years)

    Pros

    Great place for growth. Good talent with low turnover rate. Competitive salaries. The Northbrook facility is great, with a gym and decent cafeteria.

    Cons

    Not a great place for work life balance . Upper management have sometimes unrealistic expectations. The benefits are also not that great.

    Advice to Management

    While there was a low turnover historically, I'm seeing more people leave now and that is mainly due to overworking people. Little appreciation is shown when individuals put in long hours. Small changes can have big impact.


  7. "Not bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Having the freedom to work across the nation in a large number of stores

    Cons

    Understaffed and overworked majority of the time. This is more an issue with the quality of staffing than anything.

  8. "Operational manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operational Manager in Sacramento, CA
    Current Employee - Operational Manager in Sacramento, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at CVS Health full-time

    Pros

    There's always over time available

    Cons

    You have to be available for any shift


  9. "Could be worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CVS Health part-time

    Pros

    It's a good entry level position. You will get your foot in the door and learn about billing, customer services, work flow, etc.

    Cons

    The stress can be almost overwhelming at times and the pay is low.

    Advice to Management

    Not much advice to give, in my experience they go strictly by the book.


  10. "CVS Pharmacy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Technician
    Current Employee - Pharmacy Technician
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at CVS Health part-time (More than a year)

    Pros

    Experience
    Extra for working nights
    Always something to do and learn

    Cons

    Understaffed
    Short breaks and lunches
    Rude customers
    Low pay
    Schedule not given more than a week in a advance

    Advice to Management

    Hire more people, especially at a busy 24 hour store
    Put out the schedule at least 3 weeks in advance


Showing 11,014 of 11,316 reviews
Reset Filters