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CVS Health Reviews

Updated April 25, 2017
9,901 reviews

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Full-time Part-time

2.7
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CVS Health President and CEO Larry J. Merlo
Larry J. Merlo
3,486 Ratings

9,901 Employee Reviews

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Pros
  • There is opportunity for great Flexible hours (in 337 reviews)

  • Good Work Life Balance in this company (in 101 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (74)

    "customer care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Customer Service Specialist in San Antonio, TX
    Current Employee - Pharmacy Customer Service Specialist in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CVS Health (More than 8 years)

    Pros

    awesome benefits, family-work balance, great incentives when you do a good job and OT available throughout the year. Ability to work from home after 6 months in the office. Managers and Supervisors are willing to assist and go above and beyond to help you out.

    Cons

    I don't really have any cons to list.

    Advice to Management

    keep up the good work, you are very engaged with your employees and it shows.


  2. Helpful (492)

    "15 year manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Orlando, FL
    Former Employee - Store Manager in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

    Cons

    Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

    Advice to Management

    Revisit business structure. Employ cost cutting at a higher level, not at a store level otherwise you will compromise the business. If DMs are losing company vehicles so should RMs. Loss Prevention should be completely eliminated due to the fact they are ineffective and non-impactful; they are a voice with no power. I challenge corporate figures to walk into stores unannounced to anyone to really see what happens in the average minimum hours location. I make this challenge knowing that they will not as this is of no interest to them. At corporate level within the company they have never managed a location so they have no understanding. I do not fault them they are well educated and were placed into their positions.


  3. Helpful (23)

    "Any potential future store managers please read!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Hartford, CT
    Former Employee - Store Manager in Hartford, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CVS Health full-time (More than a year)

    Pros

    1-Very easy to get hired directly into the position with competitive salary. (Mid 60s-low 80) Outside talent do get a significant higher pay than those who are promoted within.

    2-Most stores are low and very low volume.

    3-You make your own schedule based on a 45 hour work week salary plan.

    4-Insurance/benefits for salaried managers are available within 90 days.

    5-Training for position takes only approximately 12 weeks.

    Cons

    1-Payroll, most stores would operate at "minimum" payroll, which means, as a manager you would be doing everything yourself and would spend the majority of your working day as a stock clerk, cashier, cleaner, greeter, book-keeper and photo associate.
    You would have absolutely no time to truly manage, delegate or develop any team members.

    2-Turn overs is extremely high on just about all levels.
    You will see constant change in District Managers. Store level turn overs are atrocious, to a point that even within a district, most store managers have no relationships with their peers.

    3- Be prepared to live in your own "island". The culture of the company is non-existence. Most managers are very unhappy and dislike "corporate". The general theme in most stores is "corporate sucks".

    4- Bonus would be near impossible to attain.

    5- Customer service score importance is approached incorrectly, instead of an overall score as practiced throught retail industry, Survey are weighted according to what "corporate" feels is more important each year. The method of collecting the score (slow stores have it printed on random receipts, busy stores with higher loyalty card usage will only be through email.) The sample size for surveys are about 1:2500 customers. Your score would almost always be inconsistent as it would never meaningfully reflect customer service level.

    6- Be prepared to work many doubles, be prepared to work 7 days, be prepared to cancel all plans at a whim, be prepared to get a call while you are on vacation because you will have call outs and with no one around to help cover shifts (read point number 3). Also, Be prepared to get calls from other store managers begging you to help them cover a shift atleast 3 times a week.

    7- Warehouse deliveries/overstock is just mind boggling. Do yourself a favor and ask to tour a store before your interview.

    8- Audits! So many audits.. so little payroll.

    Advice to Management

    Its unfortunate that most District Managers are failing to bubble up issue that are affecting the stores. The accountability piece should be use to drive engagement not Key performance index (kpi).

    Create a sustainable workforce, give stores their payroll back. Invest in the people you have and let them take the company to a new height. Expense comtrol can only help so many quaters.


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  5. "Cashier"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Milford, CT
    Former Employee - Anonymous Employee in Milford, CT
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at CVS Health part-time (More than a year)

    Pros

    Great people to work with.

    Cons

    Pay is very low here.


  6. Helpful (1)

    "Great job if you can keep up with it!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy Technician in Kenansville, NC
    Former Employee - Pharmacy Technician in Kenansville, NC

    I worked at CVS Health full-time (Less than a year)

    Pros

    Pharmacist in charge of the Kenansville store is great to work with, as well as the team of Pharmacy Techs and the front store personnel.

    Pharmacy is a great environment for developing multitasking and time management skills. Job is also good for anyone looking for a combination of stationary and active work. You aren't just back there standing around counting pills, they are also maintaining and moving stock and supplies. There is a bit of a physical aspect to the job that is good for anyone that needs to stay on the move. Most of the customers are nice to work with.

     I give this store 5 stars because the Pharmacist in Charge and the store managers are really good people and a pleasure to work for. This is the case for a lot of the CVS stores but not all of them. I was lucky to have worked with the best of them.

    If I were to rate CVS in general it would be closer to 3-4 stars as there are some definite management/budget issues that should not exist with a big name national chain company of this size... as noted in "Cons" below:

    Cons

    Job may be surprisingly too physical for some as there is a lot of standing, stretching, bending and repetitive hand motion tasks throughout the entire shift and the upper management seems to frown upon anyone sitting except for bathroom/lunch breaks. If you are looking for a job that's easy-peasy standing around doing nothing all day - do not apply for CVS or any kind of pharmacy work.

    Multitasking and time management can be frustrating, as budget restraints often keep the pharmacy under-staffed to the point where everyone is covering 5 or more tasks at a time.

    Often there are only 2 or 3 technicians trying to processing incoming prescription orders, filling those prescriptions, filing the paperwork created by that process, AND answering phones, AND calling patients for refill reminders, AND unjamming the printers when label sheets go wrong, AND changing printer toner cartridges, AND calling Doctor offices to verify questionable RX's, AND calling insurance companies when there are issues getting an RX to be approved for the copay, AND verifying coupons that will work with the insurance companies etc, AND about 10 other tasks related to reporting/maintaining stock items.

    While most customers are really nice, some customers are really hard to deal with - some people are mean no matter how nice you are to them.

    Upper management seems more focused on addressing whether or not the Technicians greet the customers by name and with polite little practiced greetings rather than addressing the fact that they would naturally be more polite, and be able to keep up with "all duties as assigned" if there were more people allowed to work on the morning and mid-day shifts, so they could keep up, and thus be less stressed out every time they have to drop the 5 things they're doing on the production line to go run the register.

    Advice to Management

    The Pharmacist in Charge at the Kenansville store - Keep up the good work. I know you have to deal with what you have the best you can - and you do the best you can with what little you have. (and how much they keep taking away).

    CVS Upper management - Hire dedicated pharmacy cashiers to run the registers in the pharmacy so the technicians can focus on production quality and inventory management. Things did improve a lot in the pharmacy once the front end allowed us to train a cashier to handle the pharmacy register during some of the rush times. The pharmacy register is a much more involved thing than the front store register. Having people to just hold the post there and at the drive thru when the Technicians are short staffed can make a huge difference in how everything goes.

    Get some stools so technicians can sit down from time to time during slow stretches. Stop nitpicking the technicians on "social graces" at the registers and drop-off areas. They will be naturally happy and polite if the rest of the system if they're not trying to do 15 things at once, and not been stuck on their feet for 4 or 5 hours straight. (one would think that getting 200 prescriptions filled on time so the customers are happy would be a priority over "you didn't address Mr. Jones by name.."

    The task scheduling board you use to keep everyone at a specific work station for productivity and work flow - nice idea but it only works when you have 4 or 5 technicians on deck. It does not work at all when there are only 2 techs and a Pharmacist allowed to work a busy shift because "more staff working today will put us over budget" when the budget is based on what the pharmacy did 1 year ago on that same day.. that's no way to calculate a budget for this kind of business!!

    There are smaller pharmacies that seem to do just fine having 6 or 7 technicians working at ALL TIMES. Why can't a big chain like CVS manage that kind of budget??


  7. "Shift Supervisor Trainee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Houston, TX
    Current Employee - Shift Supervisor in Houston, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CVS Health part-time (Less than a year)

    Pros

    Working here will give you a rounded learning and experience in retail. No dull moment because there is a lot to be done. From manning the register to filling the shelves of commodities. Tagging and re-tagging and more.
    Keeping the store clean.

    Cons

    Newhires are often taken advantage of. The workload is left for you to do while they do the easy task.
    Lunchbreak of 30 minutes unpaid and is allowed only on downtime. Usually, very very late.
    We can't avail of the 15 minute paid break on a 6 hour shift.
    No Specific turn over of work, hence, you do not kow who works on what.
    Work schedule is not regular and the Manager decides on the schedule. You really don't know what day and how many hours you work for the week. You come ro know when tgw work schedule is postes uaually every 2 weeks. Sometimes even if you are already at work your time can be cut short.
    Emplloyees overworked and underpaid.

    Advice to Management

    Have HR prepare Manual for tasks needed to be done. Give specific responsibility for every employee.
    Managers should consult employees on work day and time.
    Managers should have uniform store rules


  8. "Quality of Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certified Pharmacy Technician in Nashville, TN
    Current Employee - Certified Pharmacy Technician in Nashville, TN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CVS Health part-time (More than 3 years)

    Pros

    Experience
    Knowledge of Drug names and use
    Customer Service Builder

    Cons

    Overall the company itself doesn't show any real flaws or cons that is significant

    Advice to Management

    Create an environment where your attitude is assertive not demeaning to others and always be flexible with work duties.


  9. "Senior Contract Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Contracts Advisor in Scottsdale, AZ
    Former Employee - Senior Contracts Advisor in Scottsdale, AZ
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at CVS Health (More than 3 years)

    Pros

    Growing business, strong management team

    Cons

    Uneven compensation, challenges with compliance

    Advice to Management

    Focus on core business. Improve compliance management.


  10. "Pharmacy Technician Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Technician Team Leader in Philadelphia, PA
    Current Employee - Pharmacy Technician Team Leader in Philadelphia, PA
    Doesn't Recommend
    Positive Outlook

    I have been working at CVS Health full-time (More than 8 years)

    Pros

    Uniforms. Weekly Supply order. Weekly Genco returns.

    Cons

    Technician coverage. Multiple Vendor Orders.

    Advice to Management

    Be more concerned with Patient care by adding additional tech help to assist the patients properly.


  11. "CVS Tech Jobs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Pharmacy Technician CphT in Greenacres, FL
    Current Employee - Lead Pharmacy Technician CphT in Greenacres, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CVS Health full-time (More than 8 years)

    Pros

    Challenging career, acceptable pay and mostly caring management team.

    Cons

    Typical retail setting with the associated challenges.

    Advice to Management

    Be mindful and caring to your employees; your hard work is very much appreciated!


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