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CVS Health Reviews

Updated August 22, 2017
10,770 reviews

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2.8
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CVS Health President and CEO Larry J. Merlo
Larry J. Merlo
3,830 Ratings

10,770 Employee Reviews

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  1. Featured Review

    Helpful (6)

    "Pharmacy tech inventory specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cvs Pharmacy Tech and Inventory Specialist in Terre Haute, IN
    Current Employee - Cvs Pharmacy Tech and Inventory Specialist in Terre Haute, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CVS Health full-time (More than 3 years)

    Pros

    Fast pace great customers enjoyable staff love the medical portion of it I'm very good at what I do I love that there is a system and a way of doing things in order

    Cons

    They cut hours frequently. They hire too many employees at once and then can't give all of them hours. They sometimes don't show appreciation.

    Advice to Management

    Show appreciation to your techs. Place them where they are best at not based off where they want to be in the production line. Listen to the advice given.


  2. Helpful (545)

    "15 year manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Orlando, FL
    Former Employee - Store Manager in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

    Cons

    Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

    Advice to Management

    Revisit business structure. Employ cost cutting at a higher level, not at a store level otherwise you will compromise the business. If DMs are losing company vehicles so should RMs. Loss Prevention should be completely eliminated due to the fact they are ineffective and non-impactful; they are a voice with no power. I challenge corporate figures to walk into stores unannounced to anyone to really see what happens in the average minimum hours location. I make this challenge knowing that they will not as this is of no interest to them. At corporate level within the company they have never managed a location so they have no understanding. I do not fault them they are well educated and were placed into their positions.

  3. Helpful (58)

    "Any potential future store managers please read!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Hartford, CT
    Former Employee - Store Manager in Hartford, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CVS Health full-time (More than a year)

    Pros

    1-Very easy to get hired directly into the position with competitive salary. (Mid 60s-low 80) Outside talent do get a significant higher pay than those who are promoted within.

    2-Most stores are low and very low volume.

    3-You make your own schedule based on a 45 hour work week salary plan.

    4-Insurance/benefits for salaried managers are available within 90 days.

    5-Training for position takes only approximately 12 weeks.

    Cons

    1-Payroll, most stores would operate at "minimum" payroll, which means, as a manager you would be doing everything yourself and would spend the majority of your working day as a stock clerk, cashier, cleaner, greeter, book-keeper and photo associate.
    You would have absolutely no time to truly manage, delegate or develop any team members.

    2-Turn overs is extremely high on just about all levels.
    You will see constant change in District Managers. Store level turn overs are atrocious, to a point that even within a district, most store managers have no relationships with their peers.

    3- Be prepared to live in your own "island". The culture of the company is non-existence. Most managers are very unhappy and dislike "corporate". The general theme in most stores is "corporate sucks".

    4- Bonus would be near impossible to attain.

    5- Customer service score importance is approached incorrectly, instead of an overall score as practiced throught retail industry, Survey are weighted according to what "corporate" feels is more important each year. The method of collecting the score (slow stores have it printed on random receipts, busy stores with higher loyalty card usage will only be through email.) The sample size for surveys are about 1:2500 customers. Your score would almost always be inconsistent as it would never meaningfully reflect customer service level.

    6- Be prepared to work many doubles, be prepared to work 7 days, be prepared to cancel all plans at a whim, be prepared to get a call while you are on vacation because you will have call outs and with no one around to help cover shifts (read point number 3). Also, Be prepared to get calls from other store managers begging you to help them cover a shift atleast 3 times a week.

    7- Warehouse deliveries/overstock is just mind boggling. Do yourself a favor and ask to tour a store before your interview.

    8- Audits! So many audits.. so little payroll.

    Advice to Management

    Its unfortunate that most District Managers are failing to bubble up issue that are affecting the stores. The accountability piece should be use to drive engagement not Key performance index (kpi).

    Create a sustainable workforce, give stores their payroll back. Invest in the people you have and let them take the company to a new height. Expense comtrol can only help so many quaters.


  4. "Great Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at CVS Health full-time

    Pros

    Great benefits for all employees

    Cons

    Low pay for all of the employees


  5. "Good at getting State and National but horrible to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Pharmacy Technician in Simpsonville, SC
    Former Employee - Certified Pharmacy Technician in Simpsonville, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CVS Health full-time (More than a year)

    Pros

    Great in order to get state and national certificate for pharmacy techs

    Cons

    Unless you are a pharmacist they don't give a crap about you. Anything they do wrong ethically to a tech won't be followed through with.

    Advice to Management

    Get better management, follow through with techs on how things are actually going instead of the bullying and emotionally abusive and abrasive pharmacists you have


  6. "Good pay, bad job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Bloomfield, CT
    Former Employee - Store Manager in Bloomfield, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CVS Health full-time (Less than a year)

    Pros

    The pay and the ability to make your own schedule.

    Cons

    You still work a ton of hours aside from your schedule, extremely low payroll so you're doing pretty much all the work.

    Advice to Management

    Understand that this business model of cutting costs by giving stores lower hours doesn't mean the service will be good.


  7. "CVS Pharmacy Intern"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intern/Associate Pharmacist in Tampa, FL
    Current Employee - Intern/Associate Pharmacist in Tampa, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CVS Health part-time (More than a year)

    Pros

    Very popular company. Patient centered care. Thorough on many aspects of patient care and interactions to give best patient experience.

    Cons

    Often cut corners to save money. Need to invest in new technologies to improve patient and employee experience. Stores cannot afford to be sufficiently staffed because demand hours too low, which often leads to hectic rushes and increased patient waiting times. Need to get more employee benefits such as vacations days, bonuses, etc.

    Advice to Management

    Increase store hour demand so stores can be more staffed, and not have to be spread thin increasing customer wait times for their prescriptions

  8. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lots of overtime available
    Good benefits

    Cons

    Opaque management
    Bad work/life balance


  9. "Pharmacy Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Certified Pharmacy Technician in Athens, OH
    Former Employee - Certified Pharmacy Technician in Athens, OH

    I worked at CVS Health part-time (More than 3 years)

    Pros

    Very good entry level position to lean pharmacy tech work.

    Cons

    Can get very busy at times and some customers or rude when they can't get their meds for whatever reason.


  10. "Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CVS Health full-time

    Pros

    Decent hours, low impact work, co-workers are friendly, very few customer complaints

    Cons

    Low pay, truck deliveries are unpredictable, lengthy time putting out stock

    Advice to Management

    Better scheduling during busy times.


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