CVS Health Reviews in Rhode Island | Glassdoor

CVS Health Rhode Island Reviews

Updated September 11, 2017
391 reviews

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Rhode Island

2.8
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Approve of CEO
CVS Health President and CEO Larry J. Merlo
Larry J. Merlo
193 Ratings

391 Employee Reviews

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Pros
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  1. "Pharmacy Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacy Technician in Woonsocket, RI
    Former Employee - Pharmacy Technician in Woonsocket, RI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at CVS Health full-time (More than 3 years)

    Pros

    Great staff. A lot to learn. Many of the customers are lovable.

    Cons

    Not much growth. Can get very busy.


  2. "CVS.com Customer Care Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lincoln, RI
    Former Employee - Anonymous Employee in Lincoln, RI
    Positive Outlook

    I worked at CVS Health full-time (More than 3 years)

    Pros

    Great entry level position which will help you get a good handle on customer service, multi tasking, and web support and web based applications.

    Cons

    As with most entry level positions, the pay is little for sometimes tough, tedious and frustrating work.

  3. "Senior Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Consultant in Woonsocket, RI
    Current Employee - Senior Financial Consultant in Woonsocket, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CVS Health full-time (More than 3 years)

    Pros

    Great work/life balance. Fair compensation.

    Cons

    Not a lot of career opportunities of finance professionals in the Dallas Metro, but plenty within the corporation.


  4. "Greet people with Heavy BOBs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Lincoln, RI
    Former Employee - Account Executive in Lincoln, RI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at CVS Health full-time (More than 3 years)

    Pros

    Greet people and Helpful Management team

    Cons

    Heavy Books of business to manage

    Advice to Management

    Give the Account teams more resources and lighter books so that they can truly service all the customers they managing.


  5. "Very nice team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - IT Consultant in Woonsocket, RI
    Former Contractor - IT Consultant in Woonsocket, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CVS Health as a contractor (More than a year)

    Pros

    I work as consultant here and they are very nice team.

    Cons

    May not have enough full-time resource for some areas.

    Advice to Management

    Keep up the good work


  6. "Lead Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Coordinator in Woonsocket, RI
    Current Employee - Lead Coordinator in Woonsocket, RI
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at CVS Health full-time (More than 3 years)

    Pros

    There is no micromanaging and freedom of what hours you want to work between 7:00am and 6:00pm

    Cons

    Not a super busy job as long as you are organized, lots of down time


  7. "Your health is more important."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacist in Woonsocket, RI
    Former Employee - Pharmacist in Woonsocket, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at CVS Health full-time (More than 3 years)

    Pros

    Excellent pay rate and a great team culture with your immediate colleagues.

    Cons

    This company puts customers, not its employees, first. You will work long hours and never eat or use the restroom. Corporate tells pharmacists they can take a break...but it won't happen. They constantly add more projects and programs without giving you more help to implement them or fixing the currently broken ones. For example, the computer system would have prescription images disappear, yet corporate would keep rolling out new programs (like ScriptSync) without fixing it. Guess what? ScriptSync sucks too! Many programs ask you to harass your patients and customers...like doing "PCQ calls." These are calls where you ask patients if they want to refill a prescription that is past due to be refilled. CVS claims this helps with adherence. It's a good idea, but some people take medication only when needed, and others have caretakers managing their medications. This wouldn't be a problem if I could simply un-enroll patients from this "PCQ" system, but corporate doesn't trust its own pharmacists... you have to tell the patient to call a 1-800 number to have themselves taken off the PCQ list. Absolutely ridiculous. To control inventory, pharmacists can't order everything they need without calling an ordering center every business day. This ordering center has a technician that doesn't know anything about drugs. You have to argue and barter with this person just to get the meds your patients need.

    Advice to Management

    If you want to create a "culture of caring" then that culture needs to start from the top. If you care for your employees, then your employees will be able to provide the proper care for your customers. Empower your pharmacists! Stop taking away the pharmacist's ability to order drugs or manage what patients can receive PCQ/NSPU calls. Give the pharmacists breaks...would you want someone checking your child's prescription after he/she has worked 10 hours and hasn't had a day off in two weeks?

  8. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Legal in Providence, RI
    Current Employee - Legal in Providence, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CVS Health full-time (More than 3 years)

    Pros

    Great momentum and respect

    Cons

    Woonsocket location is a long commute for many.


  9. "run don't walk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in North Smithfield, RI
    Current Employee - Management in North Smithfield, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at CVS Health full-time (More than 10 years)

    Pros

    some great people that care still work here

    Cons

    most managers and executive management really sucks bad! Very retaliatory culture- fall in lock step and keep your mouth shut or your fired. Do as I say or else, and don't offer any advice because we will never listen to anything you have to say- you're just a number. Don't have the resources to get the job done? Too Bad!..figure out a way or else! We need to cut back so we're talking more stuff away from you; don't like it? Too bad! I would never advise a friend to work here

    Advice to Management

    Retire and go away and let some forward thinking, less vile and rotten younger manager take over. I never met a bunch who treated people so disrespectfully than you do. CVS rules don't mean anything to you because you do whatever you want- retaliate, discriminate, harass.


  10. "Print Shop Clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Print Shop Clerk in Woonsocket, RI
    Former Employee - Print Shop Clerk in Woonsocket, RI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at CVS Health full-time (Less than a year)

    Pros

    Close to businesses and highways

    Cons

    Management treats you like dirt.


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