CVS Health Store Manager Reviews | Glassdoor

CVS Health Store Manager Reviews

Updated May 25, 2017
738 reviews

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Store Manager

2.3
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CVS Health President and CEO Larry J. Merlo
Larry J. Merlo
388 Ratings

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  1. Helpful (507)

    "15 year manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Orlando, FL
    Former Employee - Store Manager in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I learned a lot working there as far as how to run a business as well as how to develop a team. I had one of the most successful teams in the company ranking as the top store year over year in two separate markets, one in the Northeast one in the Southeast. I was a paragon winner with the company as well. My most recent DM was very supportive. I genuinely thank them for the opportunity and the knowledge that I acquired while working with them.

    Cons

    Work hours were excessive. To be successful hours worked were borderline slavery. While I willingly worked them to be successful, the week you didn't you were immediately behind. Vacations were almost non existent due to constant visitors from corporate stopping in to do reviews. Holiday weeks were paid 4 days regular 1 holiday and you worked all 5. The facade of the stores looking great when these people stop by versus the reality of the business is polarizing. There were always teams of people and excessive expenditures of payroll thrown into stores prior to their visits. While I understood the need to make an appearance, it was always will always be a backwards way off thinking. Company preaches quality of life for their clients while quality of life for their employees is non-existent. As a "manager" in your average store you will be "managing" a total of one person during your shift, with a total of 10 people at location. Location open hours will exceed total payroll hours ie Sun-Sat 7am-10pm = 15hrs per day x 7 days x 2 people = 210 hrs which excludes the need to have a person unload deliveries that come in during non opened hours. Your budgeted hours will be approximately 208 hrs. I will only mention that during the month of December that there are extended hours for the stores but no budgeted hours to accommodate. Stores are held to strict shrink targets with little to no control over external theft. Remember 2 people at location, if four people enter to steal there is nothing you can do to stop them. These are facts not personal prejudices.

    Advice to Management

    Revisit business structure. Employ cost cutting at a higher level, not at a store level otherwise you will compromise the business. If DMs are losing company vehicles so should RMs. Loss Prevention should be completely eliminated due to the fact they are ineffective and non-impactful; they are a voice with no power. I challenge corporate figures to walk into stores unannounced to anyone to really see what happens in the average minimum hours location. I make this challenge knowing that they will not as this is of no interest to them. At corporate level within the company they have never managed a location so they have no understanding. I do not fault them they are well educated and were placed into their positions.


  2. Helpful (34)

    "Any potential future store managers please read!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Hartford, CT
    Former Employee - Store Manager in Hartford, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CVS Health full-time (More than a year)

    Pros

    1-Very easy to get hired directly into the position with competitive salary. (Mid 60s-low 80) Outside talent do get a significant higher pay than those who are promoted within.

    2-Most stores are low and very low volume.

    3-You make your own schedule based on a 45 hour work week salary plan.

    4-Insurance/benefits for salaried managers are available within 90 days.

    5-Training for position takes only approximately 12 weeks.

    Cons

    1-Payroll, most stores would operate at "minimum" payroll, which means, as a manager you would be doing everything yourself and would spend the majority of your working day as a stock clerk, cashier, cleaner, greeter, book-keeper and photo associate.
    You would have absolutely no time to truly manage, delegate or develop any team members.

    2-Turn overs is extremely high on just about all levels.
    You will see constant change in District Managers. Store level turn overs are atrocious, to a point that even within a district, most store managers have no relationships with their peers.

    3- Be prepared to live in your own "island". The culture of the company is non-existence. Most managers are very unhappy and dislike "corporate". The general theme in most stores is "corporate sucks".

    4- Bonus would be near impossible to attain.

    5- Customer service score importance is approached incorrectly, instead of an overall score as practiced throught retail industry, Survey are weighted according to what "corporate" feels is more important each year. The method of collecting the score (slow stores have it printed on random receipts, busy stores with higher loyalty card usage will only be through email.) The sample size for surveys are about 1:2500 customers. Your score would almost always be inconsistent as it would never meaningfully reflect customer service level.

    6- Be prepared to work many doubles, be prepared to work 7 days, be prepared to cancel all plans at a whim, be prepared to get a call while you are on vacation because you will have call outs and with no one around to help cover shifts (read point number 3). Also, Be prepared to get calls from other store managers begging you to help them cover a shift atleast 3 times a week.

    7- Warehouse deliveries/overstock is just mind boggling. Do yourself a favor and ask to tour a store before your interview.

    8- Audits! So many audits.. so little payroll.

    Advice to Management

    Its unfortunate that most District Managers are failing to bubble up issue that are affecting the stores. The accountability piece should be use to drive engagement not Key performance index (kpi).

    Create a sustainable workforce, give stores their payroll back. Invest in the people you have and let them take the company to a new height. Expense comtrol can only help so many quaters.


  3. "Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Wilmington, MA
    Current Employee - Assistant Store Manager in Wilmington, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at CVS Health part-time (More than a year)

    Pros

    Store is open 24 hours - so lots of shifts and some available at "off" hours can help moonlighting. Customers are relatively nice. Safe area and easy parking.

    Cons

    Can get a little boring.

    Advice to Management

    Try to keep the atmosphere a little more fun!


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  5. Helpful (1)

    "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CVS Store Manager in Ringwood, NJ
    Former Employee - CVS Store Manager in Ringwood, NJ
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at CVS Health full-time (More than 10 years)

    Pros

    Offers decent benefits, 401k, flexible hours, excellent consistent and constant training programs across all stores and the ability to be promoted to higher positions or higher volume stores.

    Cons

    Workload is extremely demanding with hard deadlines and little staff to work with. CVS doesn't provide enough scheduling hours to run stores efficiently, usually leaving the manager with only one other person on shift with them most of the time.


  6. "CVS Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CVS Store Manager in Woonsocket, RI
    Current Employee - CVS Store Manager in Woonsocket, RI
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at CVS Health full-time (More than a year)

    Pros

    Pay is very good. You are held accountable for running a profitable store that provides great customer service.

    Cons

    Not enough payroll to have a perfect store. There are too many silly metrics to chase after that have no direct correlation to improved profit or customer service performance.

    Advice to Management

    Stop giving us silly metrics to chase. We can find we ways to cheat them, and they don't serve a functional purpose. We need 3 people per shift.


  7. Helpful (1)

    "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Las Vegas, NV
    Current Employee - Store Manager in Las Vegas, NV
    Disapproves of CEO

    I have been working at CVS Health (More than 8 years)

    Pros

    Good Benefits, pay is descent, great if you have no social or home life and looking to sell your soul.

    Cons

    No family work balance. District Manager only supports high volume store. Huge work load based on a 2 on 2 crew, if someone calls off you will never catch up. All about the stockholders. If you are willing to work 65 hours plus a week, you will love this job.

    Advice to Management

    Give more payroll to store to get the job done.


  8. "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Jacksonville, FL
    Former Employee - Store Manager in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There is not much I can say that is positive other than maybe the employee discount, making friends and getting to know the customer.

    Cons

    I would never recommend this company to anyone. Long hours, no payroll, minimum staffing which makes getting anything done a nightmare, over worked, out of touch with reality, idiot customer service programs like denying the use of coupons that can't scan, very little positive encouragement from district managers. This company really is a horrible place to work. A Fortune 7 company you would think they would invest in the most important asset, their employees.

    Advice to Management

    Realize how out of touch you are with what it actually takes to run a store and deliver outstanding service. You people have no clue.


  9. "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Store Manager in Miami, FL
    Current Employee - Store Manager in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CVS Health full-time (More than 3 years)

    Pros

    Base Salary for management is great

    Cons

    Reduced ammount of hours for your employees

    Advice to Management

    You get overloaded due the lack of hours for your employees


  10. "Store manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in South Bend, IN
    Current Employee - Store Manager in South Bend, IN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at CVS Health full-time (More than 10 years)

    Pros

    Great pay and benefits are good.

    Cons

    Work life balance, unusual schedules, meetings on days off.


  11. "Good company if your manager is good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Dallas, TX
    Current Employee - Store Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CVS Health full-time (More than 8 years)

    Pros

    Opportunity for those who seek it
    Good savings opportunities with stock purchases
    Match on 401k

    Cons

    A lot of red tape to get employee raises
    Sometimes talent in the company is overlooked for talent found elsewhere which rarely meets expectations
    Many internal employees make substantially less than newly hired employees, particularly in the store manager role.

    Advice to Management

    Spend more time finding talent within the company. Sometimes the process for being promoted actually works against replacing talent when needed.