Cablevision Systems Reviews | Glassdoor

Cablevision Systems Reviews

Updated December 3, 2018
807 reviews

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3.2
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Recommend to a friend
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Dexter Goei
48 Ratings

Employee Reviews

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Pros
  • "You also get the benefit of free cable (gold package)" (in 113 reviews)

  • "Great employer with good benefits" (in 82 reviews)

Cons
  • "Schedule changes hinder work life balance if consistently done throughout the year" (in 24 reviews)

  • "Call center metrics are nonsense" (in 33 reviews)

More Pros and Cons

  1. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cablevision Systems full-time

    Pros

    Great work/life balance. Teams are awesome

    Cons

    Low pay, need to compete

    Advice to Management

    Better pay for staff competition


  2. Helpful (1)

    "Worst job I had since I was 16"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Shelton, CT
    Former Employee - Anonymous Employee in Shelton, CT
    Doesn't Recommend
    Neutral Outlook

    I worked at Cablevision Systems (Less than a year)

    Pros

    None. Don't work there anymore. Call center job

    Cons

    Too many to list. A few:
    If your computer takes too long to boot, you get disciplined. If you start too early to avoid the above, you get disciplined. If you put someone on hold for more than 30 sec, you get disciplined. An assemblage of quirky systems make your job harder and in addition to the management and customers.
    They tell you how to poop, when to poop and how long to take.
    Responses are heavily scripted. Any deviation from that, even if it benefits the customer is dealt with harshly.

    ABOVE ALL, NO CRITICAL THINKING ALLOWED.

    Advice to Management

    Fix your technology and allow those with experience some latitude in how they do their job.

  3. "acct exec"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cablevision Systems full-time

    Pros

    free cable and good insurance

    Cons

    high pressure sales, little admin support

    Advice to Management

    treat employees with more respect


  4. "News Anchor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - News Anchor in Edison, NJ
    Former Employee - News Anchor in Edison, NJ
    Recommends
    Positive Outlook

    I worked at Cablevision Systems full-time (More than 10 years)

    Pros

    Good company for young people, Training available on state-of-the-art technology. Training is done "on-the-Job"

    Cons

    Training is done "on-the-job", allowing for significant on-air mistakes.

    Advice to Management

    Give new employees more training.


  5. Helpful (1)

    "Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader
    Former Employee - Team Leader
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cablevision Systems full-time (More than 10 years)

    Pros

    An array of opportunities that allow you to grow and develop your interpersonal skills with your staff as well as with customers.

    Cons

    Management exercises favoritism at all times. If you don’t kiss up to them, your days are numbered.

    Advice to Management

    Upper management needs to evaluate their managers and realize that they’re not leading the business by example. Managers sleep with their employees and continue to get away with the on-going harassment. The knowledge and behavior that certain managers display is marginal and unfortunately that will never change. HR wake up and see beyond the horizon.


  6. "Good place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Bethpage, NY
    Former Employee - Director in Bethpage, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cablevision Systems full-time (Less than a year)

    Pros

    Too much politics. it seems like a congressional district.

    Cons

    Work life balance is good. Everyone leaves at 4-5 pm.

    Advice to Management

    Please stop thinking about box. This world has moved on.


  7. "Good Company with good benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Specialist in Shelton, CT
    Former Employee - Technical Support Specialist in Shelton, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cablevision Systems full-time (More than 3 years)

    Pros

    Great people to work with including their supervisors.

    Cons

    Annoying quality department techniques and procedures.

    Advice to Management

    Have the quality department review actual calls and then make suggestion to the employee on the correct handling of the call instead of fabricating ridiculous calls.

  8. "Retention sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Cablevision Systems full-time

    Pros

    Potential for high salary with successful sales

    Cons

    Very little coaching, very intense pressure for high sales numbers


  9. "Field Tech"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cablevision Systems full-time

    Pros

    work environment, learning daily, meeting new people, new surroundings daily.

    Cons

    commute, rude customers, dirty residents, nasty weather, criminals

    Advice to Management

    na


  10. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cablevision Systems full-time

    Pros

    Great learning place, tons of work and great place to grow.

    Cons

    Sometimes it is difficult to find your way if you are not connected.

    Advice to Management

    Work and Life balance a little difficult.