Cablevision Systems Reviews | Glassdoor

Cablevision Systems Reviews

Updated February 16, 2019
814 reviews

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3.2
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Dexter Goei
51 Ratings

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Pros
Cons
  • "Schedule changes hinder work life balance if consistently done throughout the year" (in 24 reviews)

  • "Call center metrics are nonsense" (in 33 reviews)

More Pros and Cons

  1. "Best company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Benefits and Pay are the best features at Cablevision. Team spirit and shared results help keep position of high value

    Cons

    Long Hours are sometimes necessary to complete tasks. The rewards are always there but you must perform your tasks to completion

    Advice to Management

    Stay progressive even when sold to Altice


  2. "loved working for cablevision trained you for many opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Billing Coordinator in Jericho, NY
    Former Employee - Senior Billing Coordinator in Jericho, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cablevision Systems full-time (More than 10 years)

    Pros

    it was a great company to work for. very good to there employees

    Cons

    The company was sold and lots of changes

  3. "Was a good company before buyout"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician
    Former Employee - Field Service Technician
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cablevision Systems full-time (More than 10 years)

    Pros

    Friendships with other techs, benefits were ok

    Cons

    Stressful, overworked, unreal goals, forced overtime

    Advice to Management

    Stop overworking the lifeline of your company


  4. "Great company to get started with"

    StarStarStarStarStar
    Former Employee - Production Technician
    Former Employee - Production Technician

    I worked at Cablevision Systems full-time (More than 8 years)

    Pros

    Amazing benefits
    Room to grow

    Cons

    Middle of the road pay
    Tough to communicate with management


  5. "Cablevision Review"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Brooklyn, NY
    Former Employee - Anonymous Employee in Brooklyn, NY

    I worked at Cablevision Systems (More than a year)

    Pros

    The staff is warm and welcoming.

    Cons

    Cablevision management usually places the company's needs above all else.


  6. "Bait and switch, lies and deception"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TSR, Level II in Shelton, CT
    Former Employee - TSR, Level II in Shelton, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cablevision Systems full-time (More than 5 years)

    Pros

    The pay and the benefits.

    Cons

    All from peers, to leads, to supervisors, to managers, all the way up to VP would regularly lie regarding almost all aspects of business. Job description, appropriate response to customer, policy, standard processes, and the list goes on. The only way I was able to stay employed was to lie.

    Advice to Management

    They didn't listen when I was there, so they wouldn't listen now.


  7. "Cablevision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Melville, NY
    Former Employee - Customer Service Representative in Melville, NY

    I worked at Cablevision Systems full-time (More than 10 years)

    Pros

    Benifits and people I worked with

    Cons

    Continuous changing hours. Make it very difficult to get to different departments. Extremely hard to get off.

    Advice to Management

    stop getting rid of the old timers and outsource your going to start losing customers

  8. "technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    family owned company always in the best interest of the employes

    Cons

    on call any area day and night

    Advice to Management

    add a pension plan


  9. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cablevision Systems full-time

    Pros

    Great work/life balance. Teams are awesome

    Cons

    Low pay, need to compete

    Advice to Management

    Better pay for staff competition


  10. Helpful (1)

    "Worst job I had since I was 16"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Shelton, CT
    Former Employee - Anonymous Employee in Shelton, CT
    Doesn't Recommend
    Neutral Outlook

    I worked at Cablevision Systems (Less than a year)

    Pros

    None. Don't work there anymore. Call center job

    Cons

    Too many to list. A few:
    If your computer takes too long to boot, you get disciplined. If you start too early to avoid the above, you get disciplined. If you put someone on hold for more than 30 sec, you get disciplined. An assemblage of quirky systems make your job harder and in addition to the management and customers.
    They tell you how to poop, when to poop and how long to take.
    Responses are heavily scripted. Any deviation from that, even if it benefits the customer is dealt with harshly.

    ABOVE ALL, NO CRITICAL THINKING ALLOWED.

    Advice to Management

    Fix your technology and allow those with experience some latitude in how they do their job.