Cablevision Systems Reviews | Glassdoor

Cablevision Systems Reviews

Updated April 26, 2017
135 reviews

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2.0
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Dexter Goei
4 Ratings

135 Employee Reviews

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Pros
Cons
  • work - life balance is horrible which makes good people leave (in 22 reviews)

  • Their are rules up the wazoo, when making a simple saleand there is no room for growth (in 18 reviews)

More Pros and Cons

  1. Helpful (3)

    "Beware! Good days are gone, new owners are in town!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager in Woodbury, NY
    Former Employee - Senior Account Manager in Woodbury, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cablevision Systems full-time (More than 5 years)

    Pros

    Great benefits and fellow coworkers.

    Cons

    management under transition of new ownership. many layoffs and benefit cuts. no training. left to sink or swim.

    Advice to Management

    listen to employee suggestions or you will lose good, dedicated, skill staff.


  2. "Cablevision/Altice"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in Bronx, NY
    Former Employee - Csr1 in Bronx, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    great benefits and helpful coworkers and overtime

    Cons

    Major annual job cuts, Add on job responsibility with no pay increase, very corprorate

    Advice to Management

    be there for employees


  3. "Lead Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Lead Technician in Bronx, NY
    Former Employee - Field Lead Technician in Bronx, NY

    I worked at Cablevision Systems (More than a year)

    Pros

    great place ,fun. I was there over two years

    Cons

    but limited opportunities, growing kind of hard to do there


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  5. "Corporate politics are exhausting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Brooklyn, NY
    Current Employee - Field Service Technician in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cablevision Systems full-time (More than a year)

    Pros

    I love interafting with customers one on one.
    I love that it's so hands on
    I love that you're mostly on your own in the field.
    Driving your own truck
    Free cable benefit
    Great insurance

    Cons

    Non flexible hours
    Corporate politics
    Corporate bureaucracy
    Nasty customers
    Nasty houses
    Injury
    Management sees techs as a machine not a human
    Employee hand book is designed to screw the employee

    Advice to Management

    Let's focus on customer experience while at the same time helping employees grow. Applying pressure isn't always the right tactics. If an employee is unhappy it's likely to reflect toward customers. The NPS system shows this.


  6. Helpful (1)

    "Tech support representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Level II Technical Support in Shelton, CT
    Current Employee - Level II Technical Support in Shelton, CT
    Doesn't Recommend
    Negative Outlook

    I have been working at Cablevision Systems full-time (More than 5 years)

    Pros

    Great benefits and salary is awesome

    Cons

    Micro manage , constantly riding employees
    Hours are terrible

    Advice to Management

    Treat your employees with fairness and respect


  7. "Just ok"

    Star Star Star Star Star
    Former Employee - Unix Systems Administrator in Bethpage, NY
    Former Employee - Unix Systems Administrator in Bethpage, NY

    I worked at Cablevision Systems (Less than a year)

    Pros

    Had No Pros at all

    Cons

    They will fire you for one mistake


  8. "Customer Service Call Center Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bridgeport, CT
    Former Employee - Customer Service Representative in Bridgeport, CT

    I worked at Cablevision Systems (More than 8 years)

    Pros

    Great employee benefits, second to none.

    Cons

    Poor morale in the call center

    Advice to Management

    Show employees you care by using actions instead of words


  9. "Very little to offer outside of paycheck"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Level II in Shelton, CT
    Former Employee - Technical Support Level II in Shelton, CT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Cablevision Systems full-time (More than a year)

    Pros

    Full benefits, fantastic pay for little to no experience needed, generous time off.

    Cons

    Very little room to grow/learn, delayed communication between management/employees. Generally depressing atmosphere within the call center, windows/blinds typically closed, very few people in a generally good mood to be there.


  10. Helpful (1)

    "Great Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Clifton, NJ
    Current Employee - Customer Support Representative in Clifton, NJ
    Doesn't Recommend
    Negative Outlook

    I have been working at Cablevision Systems (Less than a year)

    Pros

    Great benefits! Free cable, option of free Health Insurance, and a lot of great discounts in addition.

    Cons

    Performance & Reviews are survey and metric based... unfortunately we cannot control if customers complete surveys even after providing "world class customer service"! Horrible schedule, and not eligible to bid for a change until after 1 year (My days off are Tuesday & Wednesday and I work 2:30pm-11pm) In other words I have no life, and I often miss the most important people and events due to this.

    Advice to Management

    My advice to management is to manage! We're constantly told to go to supervisors and/or managers if we cannot get a lead after 2 minutes but managers are hardly ever around, and supervisors give you the run around and say to call a lead (after you've already done so!) They expect you watch your hold and average handle time, but aren't able to give you the necessary support at the same time.


  11. "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Newark, NJ
    Former Employee - Customer Service Supervisor in Newark, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cablevision Systems full-time (More than 3 years)

    Pros

    Very good benefits, the free cable is truly a great savings. Great folks working here really not much else to say l.

    Cons

    Be prepared to fill the role of a team lead back to back escalations for a big part of your day. No power to resolve a customer's issue you can literally be written up for one $1 credit out of policy which you believe helped a customer. Must bend over backwards if the customer mentions that they will write to corporate, culture of micromanagement you so have little room or say in your reps development.

    Advice to Management

    If your supervisors are gonna handle that many escalations at least empower them to make decisions. I must email my manager,director and vp in order to apply 10$ credit.


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