Cablevision Systems Reviews | Glassdoor

Cablevision Systems Reviews

Updated October 12, 2017
245 reviews

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245 Employee Reviews

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Pros
Cons
  • Schedule changes hinder work life balance if consistently done throughout the year (in 23 reviews)

  • Their are rules up the wazoo, when making a simple saleand there is no room for growth (in 18 reviews)

More Pros and Cons

  1. "worked as an account executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Cablevision Systems full-time

    Pros

    flexible schedule and good initial training

    Cons

    could use some more support on the back end of deals from other departments


  2. "Top Heavy Structure "Too Many Vice Presidents""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative Tier III in Jericho, NY
    Former Employee - Technical Support Representative Tier III in Jericho, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cablevision Systems full-time (More than 8 years)

    Pros

    There appeared to be still a family type environment when I came in to the company. Charles Dolan was a good man. When Jimmy took the role as CEO and President things changed a bit, more massive layoffs, but still had that friendly type environment.
    Education to further your career path was available, but in spurts and you needed to jump through hoops to get it, at least in the department I worked in. Most people were friendly. Always had work to do and was always busy.

    Cons

    Too many Vice Presidents! Too many inexperienced people being promoted into positions that they weren't competent of holding. Years ago it used to be a great company to work for, but you could always count on a massive corporate wide layoff about every 3 years or so, very unsettling. After surviving a few massive layoffs, I asked management on what the criteria was for losing your job in the next round and I was told "what do you think?" I then found that it was not merely a performance based release, but it was left to the discretion of management to decide who stays and who gets removed. I saw a lot of good people get let go for ridiculous reasons unrelated to performance or attendance.
    Try to rise up and work your way up within the company is a real clique game. Even so, very difficult to move up or even into another position or department.
    Could just be department specific, but in my experience for nearly a decade of dedication, incentives were given by management and were seldom delivered if at all.

    Advice to Management

    When those who are put in positions in which they do not belong weakness begins to spread rapidly from that person(s) on. Certain people don't have the proper people skills to hold a position of managing others. Knowledge to perform tasks can be learned, but personality traits are hard pressed to change.
    Hopefully the new owners with Altice will clean house and get rid all the overpaid dead wood and those that have been leaching in management and above. Perhaps with all the savings in house by doing so will lower the cost of having their services considerably.

  3. "tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    the free cable den/med free lunch

    Cons

    the management is clueless long hours


  4. "Altice takeover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Supervisor in Shelton, CT
    Former Employee - Technical Support Supervisor in Shelton, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Cablevision Systems full-time (More than 10 years)

    Pros

    Good salary and benefits. Opportunities for advancement

    Cons

    Lots of changes after the takeover. Cost cutting across the board

    Advice to Management

    Check in with your front line employees


  5. "Technical Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cablevision Systems full-time (More than a year)

    Pros

    Great pay and Benefits. Free cable benefit if you live in the footprint.

    Cons

    management was not supportive. People would get fired or forced to quit when they were good employees, but bad employees that hung out with management got to keep their jobs.

    Advice to Management

    Your employees are stressed enough, no need to add more stress to them.


  6. "Basic Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optimum Voice Senior Referral Desk Coordinator in Brentwood, NY
    Current Employee - Optimum Voice Senior Referral Desk Coordinator in Brentwood, NY

    I have been working at Cablevision Systems full-time (More than 8 years)

    Pros

    Great Company, Decent Pay, Tech Savy

    Cons

    Not sure of the direction where the company is going


  7. "Roller Coaster Ride"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative III in Bronx, NY
    Former Employee - Customer Service Representative III in Bronx, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cablevision Systems full-time (More than 3 years)

    Pros

    The pay is consistent. Your paycheck is always the same unless you work overtime for extra pay. Peers are amazing and make coming to work worthwhile. You are provided with materials and training opportunities to be able to excel at your job.
    The benefits are amazing, the reason why people are retained. Free cable benefits, pay for equipment only and option of free medical benefits. Paid sick, personal, and vacation time.

    Cons

    They micromanage everything.

    Everything is based on performance.

    Schedules are not very consistent with a shift bid every 6 to 8 months.
    Bidding and schedule is based on metrics throughout the year. Coachings are done two times a month.

    Easy to give writes ups and finals for small things.

    The more work you can do, the better. More work for the same pay.

    No difference in pay for bilinguals. They take both interactions in English and Spanish for same pay as representative that only takes English calls. (This no longer an issue since they have outsourced these Spanish calls to the Dominican Republic)

    They penalize you for using your approved time off. They call theses patterns. You have approved sick,personal,and vacation time but if you develop a pattern on how you use your time you ended up with a write up. I feel that you should attain a write up when you have called out with no approved time instead of the other way around. They do not approve time off with no pay.

    You can increase from Customer Service Level I - III. Once you hit the cap, no more growth unless you apply to a different department.

    Mentally straining job dealing with all kinds of people, providing accurate information, apologizing for misinformation and meeting your numbers every month.

    Advice to Management

    Fight for your customer facing employees.

    With this new company owner, they have important information and do not share. If employees are at risk of loosing their jobs due to the new sale, say something.

    Communication can be improved. They communicate constantly but they add false hope and leave a lot of grey areas.

    New CEO is cutting costs and outsourcing in great volumes. Previously, under the previous owner, there was no outsourcing.

  8. "technician"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Lodi, NJ
    Former Employee - Field Service Technician in Lodi, NJ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Cablevision Systems full-time

    Pros

    Great Benefits and Great Pay...

    Cons

    Very poor job SECURITY..no future

    Advice to Management

    Please stop the politics, and commend your great employees.


  9. "Lead team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Team Leader in Shelton, CT
    Former Employee - Customer Service Team Leader in Shelton, CT
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Family oriented very good pay and benefits

    Cons

    Too many shift changes, better management open door policy

    Advice to Management

    Less micro-management, better work hours


  10. Helpful (1)

    "Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Bethpage, NY
    Former Employee - Anonymous Employee in Bethpage, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Cablevision Systems full-time (More than 10 years)

    Pros

    Great to company to work for while owned by the Dolan family.

    Cons

    The staff has been downsized significantly and is continuing.


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