Cablevision Systems Reviews | Glassdoor

Cablevision Systems Reviews

Updated April 26, 2017
135 reviews

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135 Employee Reviews

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Pros
Cons
  • Schedule changes hinder work life balance if consistently done throughout the year (in 23 reviews)

  • Their are rules up the wazoo, when making a simple saleand there is no room for growth (in 18 reviews)

More Pros and Cons

  1. Helpful (2)

    "Favoritism at its best"

    Star Star Star Star Star
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Director in Bethpage, NY
    Former Employee - Director in Bethpage, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cablevision Systems full-time (More than 10 years)

    Pros

    Benefits and salary are ok.

    Cons

    No room for growth. No work/life balance. No coaching sessions with Managers. Useless staff meetings. A lot of talk, no action. Do not trust HR! They look out for their colleagues and not the best interest of the employees. Policies and procedures change frequently. They can't seem to get it right.

    Advice to Management

    Make a decision and stick with it. Quit flip flopping. And stop the favoritism. You should read the Company values and practice them.


  2. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Newark, NJ
    Current Employee - Customer Service Representative in Newark, NJ
    Doesn't Recommend
    Negative Outlook

    Pros

    Overtime, Food during meeting, shift bids

    Cons

    Always have to do shift bids. Nothing is steady and job duties always change . To many rules and restrictions to follow. Customers are rude .

    Advice to Management

    Stop changing your policies, and treat your employees better.


  3. Helpful (1)

    "inbound sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Piscataway, NJ
    Current Employee - Anonymous Employee in Piscataway, NJ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    great health benefits excellent starter sales job

    Cons

    horrible hours , lots of politics and favoritism

    Advice to Management

    make all employers equal


  4. Helpful (1)

    "High Turnover leads to dissatified customers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - TSG III in Shelton, CT
    Former Employee - TSG III in Shelton, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great Benefits but lacking in motivating their employees to excel.

    Cons

    Tools are not up the demands of the customer base and the queue is unmanageable leading to long hold times and angry customers.

    Advice to Management

    Stop finding excuses and fix the problems find solutions!
    Great people are leaving or being let go leadfing to high turn over and shoddy servive.


  5. "Residential Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Residential Account Executive in Oakland, NJ
    Current Employee - Residential Account Executive in Oakland, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cablevision Systems full-time (More than 8 years)

    Pros

    If you make the sales no one bothers you. The income potential is there. Benefits include 401k, Health, dental vision, lawyer benefit and Free Triple play cable with every single channel.

    Cons

    Very Hard Door to Door Job. The company is in the air due to a recent sale to a Foreign owner. They don't take to account the many accomplishment you've done and every month is brand new for everyone. The has been decreased astronomically and they made it more tougher to make the sales. Their are rules up the wazoo, when making a simple saleand there is no room for growth. Once your an account executive no other department respects you and thinks less of you.

    Advice to Management

    Please stop the nitpicking on every small thing and work for us. They track us like livestock, to make sure we are constantly knocking on doors.


  6. "Pro and Con"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Supervisor in Metuchen, NJ
    Current Employee - Call Center Supervisor in Metuchen, NJ

    I have been working at Cablevision Systems full-time (More than 5 years)

    Pros

    Great benefits perks, free phone internet and TV in service area.

    Cons

    Work life balance is lacking room for advancement is minimal.


  7. Helpful (2)

    "SVP/GM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great benefits and the opportunity to perform in a technology type of environment. Many 1st level and mid-level employees have been with the company for many years.

    Cons

    Executive upward management takes a micro management approach to all employees and projects. Toxic culture at the senior level.

    Advice to Management

    Empower your people to do the job they were hired to do. The micro style no longer works. This is not the 1960's.


  8. "dispatch"

    Star Star Star Star Star
    Former Employee - Dispatcher in Bronx, NY
    Former Employee - Dispatcher in Bronx, NY

    Pros

    great benefits,,,,,,,,,,,,,,,,,,,,,,,,,,,,,good pay..thats about it

    Cons

    way too much favortism...........SHAME that people work so hard and get so little

    Advice to Management

    stop promoting the stupid


  9. Helpful (3)

    "Technical Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Jericho, NY
    Current Employee - Technical Support in Jericho, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Cablevision Systems full-time

    Pros

    The benefits that the company provides are some of the best out there. These include good medical benefits and also free cable, phone, and internet

    Cons

    You have to deal with nasty people over the phone on a daily basis. There are constant unnecesary shift changes, which are not needed and do not help the business. These are always implemented as soon as there is a new vp in Bethpage, who works regular 9-5 hours and doesn't care how regular front line employees life's are changed overnight by their decision to change their shifts.

    Advice to Management

    For once try to make the front line employees happy rather than the latest moron you hire in corporate.


  10. Helpful (3)

    "level 2 call center -"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Level II in Shelton, CT
    Former Employee - Technical Support Level II in Shelton, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    decent pay, decent benefits.
    occasional catered food for holiday workers.
    SOME of the supervisors/management is great (see cons/advice to management).
    It can sometimes be a good stepping stone for better things.

    P.S. when reading cons/management note, understand that you may not have the needs for school/schedule or family and health needs. You may see things differently. It is a decent opportunity to try out if the risk is low. Just know, if your employment grass is green, this field might be a bit sunburn.

    Cons

    They are misleading about benefits.
    They care about their employees.... up until they don't. If you have health issues or otherwise, when you return paperwork for medical leave/surgery/FMLA/family leave, they take their time responding back. Meanwhile you are prepping or have been out for a week or more.. in which 75% of the time when you return you get written up/final warning for being out on unapproved leave, or denied for an unexplained reason(sometimes returning the same paperwork yields approval??? and is frequently denied due to use of a word, yet you replace with a synonymous word and they are okay with it...). Whether you get approved after that or not, the write up is usually not taken back. If you are out on approved leave, and need an extension, even handing paperwork in a week early yields responses a week too late. They tend to duck and hide, or give you half-truths. They also tend to not answer the phone/call back or respond to emails for 5 days or more. When doctor offices call to follow up on paperwork issues or questions, they often screen calls with voicemail, and I have found them not calling the doctor back for a week or more.

    HR issues aside, management is seeing frequent turnover, as well as call center employee's.
    Call center turnover isn't out of the norm, but management going in and out tends to leave a lot of questions unanswered and many question marks instead of light bulbs.

    Transparency is seen as an issue as well. This isn't abnormal, but not to the degree it is taken sometimes.

    Shift bids... Must be a sick joke. 115 different schedules, and they require listing them in order from which you like best to worst. Inevitably only 3 or 4 schedules actually work for you, or match to what you were hired for, and you end up with one of the worst. People were also told that if there was some kind of special issue like school / child care / if you are a sole caregiver and needed some kind of accommodation, that you can talk about it with management.
    Well after 3 different requests, and 2 meetings i found myself with the 2nd worst schedule, or the worst. all of which were given a response of valid for reasons to need a schedule accommodation.

    Also to be noted on shift bids, they went from non-existent to higher and higher frequency, multiple times a year.

    Also to be noted... Education continuation and repayment.... When they say they accommodate you if you wish to attend class to further your education, even if you submit for it 3-5 months in advance, they haven't once got back to me prior to the class starting in late august/early September. The class requested was also directly related to my job as performed, so it would have been employee improvement for everyone's benefit. I also waived financial reimbursement, as after multiple years of requesting and not hearing back until it was too late, i really just wanted to get it done. After waiving reimbursement I had still not heard back until 7 days after that semester started. So, be aware of this if you intend to work here and complete or further your education.

    Training, it doesn't exist anymore. The training team for the company was disbanded and no longer exists. you are expected to self-teach and learn what is needed, in a set amount of time, with nobody to ask questions or get clarification from. Also being used is a remote teaching platform, which works, but is usually a recorded training and not live, so the 1 trainer they do have for the tool/product/service or utility being trained is usually not available in chat, and is often unreachable. supervisors and managers are often unhelpful for these topics as they suffer from the same lack of contact as us, they utilize the same training and typically have the same questions. This leads to a large gap in understanding which is often filled by assumptions and leads to a very large break in communication, understanding, and procedure. These tend to cause issues for the tech, the customer, and then the company, everyone has a bad day.

    Advice to Management

    Work on communication with lower levels of management and employee's, sending letters and memo's are great, but not when you don't have a purpose or helpful information, or outright confuse the meaning and info that is provided.

    Allowing HR to basically run with no reins and no accountability tends to lead to an unstable company and unhappy employees. Also, maybe spreading the workload across more HR employee's might make it a problem easier to bare.

    Like i said pay wasn't terrible, and benefits weren't bad either, but if you can't work out the rest of the instability and reliability of working there, you will find nobody wants to stay. Unhappy employee's make unhappy customers, two fold!

    I know rollover is generally high in call center environments, but its still high in relation to others. Think of it this way, it takes money to train, and time to train. Time on the job means you are better at doing that job (generally) and you learn the tricks, the ins and outs. With this in mind, more rollover = more investment, time, and less money for the company. You also end up with employee's who haven't had the time to learn the nuances of the job and are replaced with more new employee's. These are the people helping your customers, selling to and supporting your customers. Just food for thought.

    Got a lot to work on, your eye isn't on the ball, and it is falling fast. Hopefully you catch it before it hits the ground.


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