Cablevision Systems Reviews | Glassdoor

Cablevision Systems Reviews

Updated June 8, 2017
783 reviews

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783 Employee Reviews

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Pros
Cons
  • Schedule changes hinder work life balance if consistently done throughout the year (in 23 reviews)

  • Their are rules up the wazoo, when making a simple saleand there is no room for growth (in 18 reviews)

More Pros and Cons

  1. "Roller Coaster Ride"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative III in Bronx, NY
    Former Employee - Customer Service Representative III in Bronx, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cablevision Systems full-time (More than 3 years)

    Pros

    The pay is consistent. Your paycheck is always the same unless you work overtime for extra pay. Peers are amazing and make coming to work worthwhile. You are provided with materials and training opportunities to be able to excel at your job.
    The benefits are amazing, the reason why people are retained. Free cable benefits, pay for equipment only and option of free medical benefits. Paid sick, personal, and vacation time.

    Cons

    They micromanage everything.

    Everything is based on performance.

    Schedules are not very consistent with a shift bid every 6 to 8 months.
    Bidding and schedule is based on metrics throughout the year. Coachings are done two times a month.

    Easy to give writes ups and finals for small things.

    The more work you can do, the better. More work for the same pay.

    No difference in pay for bilinguals. They take both interactions in English and Spanish for same pay as representative that only takes English calls. (This no longer an issue since they have outsourced these Spanish calls to the Dominican Republic)

    They penalize you for using your approved time off. They call theses patterns. You have approved sick,personal,and vacation time but if you develop a pattern on how you use your time you ended up with a write up. I feel that you should attain a write up when you have called out with no approved time instead of the other way around. They do not approve time off with no pay.

    You can increase from Customer Service Level I - III. Once you hit the cap, no more growth unless you apply to a different department.

    Mentally straining job dealing with all kinds of people, providing accurate information, apologizing for misinformation and meeting your numbers every month.

    Advice to Management

    Fight for your customer facing employees.

    With this new company owner, they have important information and do not share. If employees are at risk of loosing their jobs due to the new sale, say something.

    Communication can be improved. They communicate constantly but they add false hope and leave a lot of grey areas.

    New CEO is cutting costs and outsourcing in great volumes. Previously, under the previous owner, there was no outsourcing.


  2. "Lead team"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Team Leader in Shelton, CT
    Former Employee - Customer Service Team Leader in Shelton, CT
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Family oriented very good pay and benefits

    Cons

    Too many shift changes, better management open door policy

    Advice to Management

    Less micro-management, better work hours

  3. "Quality assurance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lake Grove, NY
    Former Employee - Anonymous Employee in Lake Grove, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cablevision Systems full-time (More than 10 years)

    Pros

    All employees satisfaction schedule benefits salary

    Cons

    None everything is according to the needs of any employee

    Advice to Management

    None


  4. Helpful (1)

    "Manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Bethpage, NY
    Former Employee - Anonymous Employee in Bethpage, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Cablevision Systems full-time (More than 10 years)

    Pros

    Great to company to work for while owned by the Dolan family.

    Cons

    The staff has been downsized significantly and is continuing.


  5. "Best Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineering Intern in Bethpage, NY
    Former Employee - Engineering Intern in Bethpage, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cablevision Systems full-time (Less than a year)

    Pros

    The best place to start a career and learn more about networking technology.

    Cons

    During the internship, we have to take initiatives to learn and explore in your field.

    Advice to Management

    According to the interest of intern please select the department and train them.


  6. "Micro Manage"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Sales Representative in Brooklyn, NY
    Former Employee - Direct Sales Representative in Brooklyn, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Cablevision Systems full-time (Less than a year)

    Pros

    The compay gives back a lot to their emplyees

    Cons

    Micro Manage, and not enough help when struggling


  7. Helpful (1)

    "Tech support representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Level II Technical Support in Shelton, CT
    Current Employee - Level II Technical Support in Shelton, CT
    Doesn't Recommend
    Negative Outlook

    I have been working at Cablevision Systems full-time (More than 5 years)

    Pros

    Great benefits and salary is awesome

    Cons

    Micro manage , constantly riding employees
    Hours are terrible

    Advice to Management

    Treat your employees with fairness and respect

  8. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cablevision Systems full-time (More than 10 years)

    Pros

    Adequate benefits. Easy fmla approvals, you barely have to go to work. Very afraid of discriminatory lawsuits

    Cons

    Executives and upper management are liars. Say one thing to the faces of subordinates while talking out of the other side of their mouths.

    Advice to Management

    Genuine appreciation goes a long way


  9. "Just ok"

    Star Star Star Star Star
    Former Employee - Unix Systems Administrator in Bethpage, NY
    Former Employee - Unix Systems Administrator in Bethpage, NY

    I worked at Cablevision Systems (Less than a year)

    Pros

    Had No Pros at all

    Cons

    They will fire you for one mistake


  10. "Lead Technical Support Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Technical Support Representative in Shelton, CT
    Current Employee - Lead Technical Support Representative in Shelton, CT
    Recommends
    Neutral Outlook

    I have been working at Cablevision Systems full-time (More than 8 years)

    Pros

    Great benefits and salary in comparison to similar jobs in the industry.

    Cons

    Stats are very strictly micromanaged. There is close to no human aspect in coachings.


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