Cablevision Systems Reviews | Glassdoor

Cablevision Systems Reviews

Updated May 17, 2017
779 reviews

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779 Employee Reviews

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Pros
Cons
  • work - life balance is horrible which makes good people leave (in 22 reviews)

  • Their are rules up the wazoo, when making a simple saleand there is no room for growth (in 18 reviews)

More Pros and Cons

  1. "Very little to offer outside of paycheck"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Level II in Shelton, CT
    Former Employee - Technical Support Level II in Shelton, CT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Cablevision Systems full-time (More than a year)

    Pros

    Full benefits, fantastic pay for little to no experience needed, generous time off.

    Cons

    Very little room to grow/learn, delayed communication between management/employees. Generally depressing atmosphere within the call center, windows/blinds typically closed, very few people in a generally good mood to be there.


  2. "Cablevision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newark, NJ
    Former Employee - Anonymous Employee in Newark, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lots of overtime available and triple time is offered for holidays. A lot of different shifts are available when starting.

    Cons

    Revolving door, they do not always understand the value of an employee because the door is revolving and unfortunately if your numbers are not up to par it can happen to you too.


  3. "Regional Control Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bronx, NY
    Current Employee - Anonymous Employee in Bronx, NY

    I have been working at Cablevision Systems full-time (More than 3 years)

    Pros

    Great pay, great benefits, easy job

    Cons

    there is a lack of communications between others departments also no formal training in the RCC depatments


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Coordinator in Hillside, NJ
    Former Employee - Senior Coordinator in Hillside, NJ

    I worked at Cablevision Systems (Less than a year)

    Pros

    great company to work for. This company offers a lot of perks to there employee's.

    Cons

    I have no bad remarks about this company.


  6. "great company"

    Star Star Star Star Star
    Former Employee - Inbound retention rep in Bronx, NY
    Former Employee - Inbound retention rep in Bronx, NY

    I worked at Cablevision Systems full-time (Less than a year)

    Pros

    awesome company, people were extremely friendly, great offices. also offer medical, dental, vision. trainers are awesome.

    Cons

    I really don't have anything bad to say about them. They prepare they employees really well by educating them on their products and what they really offer to the customers. Great company.


  7. Helpful (2)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network/Comm Tech in Bethpage, NY
    Former Employee - Network/Comm Tech in Bethpage, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cablevision Systems (Less than a year)

    Pros

    Wonderful benefits and work life balance.

    Cons

    Career promotion is limited to those connected.

    Advice to Management

    Promote people who work hard and genuinely deserve to be promoted.


  8. "Call Center Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Newark, NJ
    Former Employee - Customer Service Representative in Newark, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cablevision Systems (More than 8 years)

    Pros

    Great opportunities for growth with in the company

    Cons

    Update new information in a timely manner

    Advice to Management

    None at this time


  9. Helpful (1)

    "Great Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Clifton, NJ
    Current Employee - Customer Support Representative in Clifton, NJ
    Doesn't Recommend
    Negative Outlook

    I have been working at Cablevision Systems (Less than a year)

    Pros

    Great benefits! Free cable, option of free Health Insurance, and a lot of great discounts in addition.

    Cons

    Performance & Reviews are survey and metric based... unfortunately we cannot control if customers complete surveys even after providing "world class customer service"! Horrible schedule, and not eligible to bid for a change until after 1 year (My days off are Tuesday & Wednesday and I work 2:30pm-11pm) In other words I have no life, and I often miss the most important people and events due to this.

    Advice to Management

    My advice to management is to manage! We're constantly told to go to supervisors and/or managers if we cannot get a lead after 2 minutes but managers are hardly ever around, and supervisors give you the run around and say to call a lead (after you've already done so!) They expect you watch your hold and average handle time, but aren't able to give you the necessary support at the same time.


  10. "Residential Direct Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Direct Sales in Bronx, NY
    Former Employee - Residential Direct Sales in Bronx, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Cablevision Systems (More than a year)

    Pros

    Excellent benefits
    Comprehensive product training
    Thanks to uncapped commissions, there is a real opportunity to make a lot of money
    Supervisors can truly support reps since they have actually done the job

    Cons

    overly bureaucratic
    too much micro-management
    Territory management could be handled better
    Upper management has goals that are no in sync with the reps' duties

    Advice to Management

    Work for at least a day per month or quarter with the direct sales reps (go knock doors for a day) to get a feel for what the reps face in the field.


  11. "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Supervisor in Newark, NJ
    Former Employee - Customer Service Supervisor in Newark, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cablevision Systems full-time (More than 3 years)

    Pros

    Very good benefits, the free cable is truly a great savings. Great folks working here really not much else to say l.

    Cons

    Be prepared to fill the role of a team lead back to back escalations for a big part of your day. No power to resolve a customer's issue you can literally be written up for one $1 credit out of policy which you believe helped a customer. Must bend over backwards if the customer mentions that they will write to corporate, culture of micromanagement you so have little room or say in your reps development.

    Advice to Management

    If your supervisors are gonna handle that many escalations at least empower them to make decisions. I must email my manager,director and vp in order to apply 10$ credit.


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