Cablevision Systems Reviews | Glassdoor

Cablevision Systems Reviews

Updated November 12, 2017
800 reviews

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Pros
Cons
  • Schedule changes hinder work life balance if consistently done throughout the year (in 23 reviews)

  • Their are rules up the wazoo, when making a simple saleand there is no room for growth (in 18 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse in Brookhaven, NY
    Current Employee - Warehouse in Brookhaven, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Cablevision Systems full-time (More than 8 years)

    Pros

    I've been working for cablevision for over 8 years now and I have to say that working in the warehouse is great. I've grown so much since I first started. My bosses was great and all my coworkers are really cool.

    Cons

    There really isn't much I can say expect that I have to drive really far. And that's about it l.


  2. "Just know what you're getting yourself into."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate in Bethpage, NY
    Former Employee - Corporate in Bethpage, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cablevision Systems full-time (More than 8 years)

    Pros

    -Great people.
    -Decent benefits including discounted services if you live within the companies footprint.
    -Flexible work hours if you're in corporate.

    Cons

    -The company is currently progressing through many changes which are to be expected after an aggressive merger and acquisition. This means constant restructuring and layoffs if you are not in a revenue generating role.
    - Micro-management at all levels. From the call center to management.
    - You or your colleagues can be laid off at a moments notice. This reality keeps folks on edge and sometimes at odds. Nobody is truly happy because of this.
    - Need office equipment? Good luck getting an approval due to a new system which requires every expense be scrutinized by the budgeting committee.
    - Sales people are ridiculously underpaid.
    - Annual bonuses aren't what you think they are. If you are promised a range of 5-20%, expect to be paid at 5% even if your performance review dictates a higher percentage. Your manager will apologize and tell you that next year will be better.

    Advice to Management

    Prepare for a mass exodus of talent. The hard-working people at Altice are more desirable in the marketplace than you think.

  3. "Corporate politics are exhausting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Service Technician in Brooklyn, NY
    Current Employee - Field Service Technician in Brooklyn, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Cablevision Systems full-time (More than a year)

    Pros

    I love interafting with customers one on one.
    I love that it's so hands on
    I love that you're mostly on your own in the field.
    Driving your own truck
    Free cable benefit
    Great insurance

    Cons

    Non flexible hours
    Corporate politics
    Corporate bureaucracy
    Nasty customers
    Nasty houses
    Injury
    Management sees techs as a machine not a human
    Employee hand book is designed to screw the employee

    Advice to Management

    Let's focus on customer experience while at the same time helping employees grow. Applying pressure isn't always the right tactics. If an employee is unhappy it's likely to reflect toward customers. The NPS system shows this.


  4. "Roller Coaster Ride"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative III in Bronx, NY
    Former Employee - Customer Service Representative III in Bronx, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Cablevision Systems full-time (More than 3 years)

    Pros

    The pay is consistent. Your paycheck is always the same unless you work overtime for extra pay. Peers are amazing and make coming to work worthwhile. You are provided with materials and training opportunities to be able to excel at your job.
    The benefits are amazing, the reason why people are retained. Free cable benefits, pay for equipment only and option of free medical benefits. Paid sick, personal, and vacation time.

    Cons

    They micromanage everything.

    Everything is based on performance.

    Schedules are not very consistent with a shift bid every 6 to 8 months.
    Bidding and schedule is based on metrics throughout the year. Coachings are done two times a month.

    Easy to give writes ups and finals for small things.

    The more work you can do, the better. More work for the same pay.

    No difference in pay for bilinguals. They take both interactions in English and Spanish for same pay as representative that only takes English calls. (This no longer an issue since they have outsourced these Spanish calls to the Dominican Republic)

    They penalize you for using your approved time off. They call theses patterns. You have approved sick,personal,and vacation time but if you develop a pattern on how you use your time you ended up with a write up. I feel that you should attain a write up when you have called out with no approved time instead of the other way around. They do not approve time off with no pay.

    You can increase from Customer Service Level I - III. Once you hit the cap, no more growth unless you apply to a different department.

    Mentally straining job dealing with all kinds of people, providing accurate information, apologizing for misinformation and meeting your numbers every month.

    Advice to Management

    Fight for your customer facing employees.

    With this new company owner, they have important information and do not share. If employees are at risk of loosing their jobs due to the new sale, say something.

    Communication can be improved. They communicate constantly but they add false hope and leave a lot of grey areas.

    New CEO is cutting costs and outsourcing in great volumes. Previously, under the previous owner, there was no outsourcing.


  5. "technician"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Service Technician in Lodi, NJ
    Former Employee - Field Service Technician in Lodi, NJ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Cablevision Systems full-time

    Pros

    Great Benefits and Great Pay...

    Cons

    Very poor job SECURITY..no future

    Advice to Management

    Please stop the politics, and commend your great employees.


  6. "Work place reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    Pros

    Great place to work or to start a career

    Cons

    There are no cons for this company


  7. "Lead team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Team Leader in Shelton, CT
    Former Employee - Customer Service Team Leader in Shelton, CT
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Family oriented very good pay and benefits

    Cons

    Too many shift changes, better management open door policy

    Advice to Management

    Less micro-management, better work hours

  8. "Engineering intern"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The internship is usefull.Managers are too good.Not much politics.They encourage you to learn

    Cons

    Growth is slower when you join as a fresher at cablevision

    Advice to Management

    After Cablevision was acquired by Altice,there were cost cutting measures.That was very evident.That could have been avoided.


  9. "Quality assurance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lake Grove, NY
    Former Employee - Anonymous Employee in Lake Grove, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cablevision Systems full-time (More than 10 years)

    Pros

    All employees satisfaction schedule benefits salary

    Cons

    None everything is according to the needs of any employee

    Advice to Management

    None


  10. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very good environment to start your work experience.

    Cons

    Now the parent company is Altice and they are into cost cutting.


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