Cactus Communications Freelancer Reviews | Glassdoor

Cactus Communications Freelancer Reviews

Updated Jun 15, 2019

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Found 129 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
66%
Recommend to a Friend
79%
Approve of CEO
Abhishek Goel
15 Ratings
  1. Helpful (2)

    "Incredible Job"

    StarStarStarStarStar
    • Work/Life Balance
    Current Employee - Freelancer 
    Recommends

    I have been working at Cactus Communications for more than a year

    Pros

    After reading so many negative reviews, I was compelled to write a positive one. The dashboard for accepting assignments is state-of-the-art. It makes briefly perusing assignments very easy. I am able to review the paper before I accept it and roughly ascertain how much money I will make by the fee and the expected effort. The fees and efforts vary, but I make between $15 and $50 USD an hour, or an average $32 USD/hour....

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    Cons

    I concur with some of the other reviewers who have said that QIs sometimes seem arbitrary. By nature, the QIs are subjective. And at times, it seems I am given a low 2 just to knock down my average. We have been assured by management that is not the case, and QIs are given more objectively than that. Formatting per various journal guidelines can be problematic, particularly in the beginning. And formatting References...

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    Advice to Management

    Please consider adding more information about the assignment in the drop-down menu on the dashboard. This could include formatting, target journal, and special instructions. Also, I think it would be quite helpful to be able to sort assignments by subject area. Thanks for setting the bar high, expecting the best, and continually improving the process!

    Cactus Communications2019-04-30

    Cactus Communications Response

    May 17, 2019Project Manager, Business Excellence

    Thanks for your review. I’m glad that you’ve had a positive experience with us. I’m a part of the Business Excellence team at CACTUS and we’re continuously working on projects to make our systems and processes easy and convenient for our freelancers to use. It’s great to know that ...

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  2. Helpful (1)

    "Good place for freelancers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Freelance Editor in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cactus Communications for more than 5 years

    Pros

    Decent pay rate, plenty of work available almost always, pleasant people to deal with (the vast majority), income grows substantially as you gain experience -- as does your productivity -- for this reason don't worry if the pay rate looks average when you start (my monthly income at Cactus increased about 4-fold over 5 years); all the perks of being a freelancer (nobody gives you orders, you plan your work schedule, etc.).

    Cons

    Some reviewers (who rate quality of freelancers' work) are not very compentent, approximately 10-15%. Their English-language proficiency is low; it seems that they got hired by mistake or because of nepotism. A minority of process managers (I can remember two in the past 5 years) are not polite, i.e. they never say hello in e-mails. This is not a big problem because you are not writing to this process manager personally...

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    Advice to Management

    See the list of cons above.

    Cactus Communications2019-05-15

    Cactus Communications Response

    May 29, 2019Senior Managing Editor

    Thank you for partnering with us for more than six years! We appreciate your hard work and effort in helping our clients with their English editing needs. Thank you for sharing your experience. I’m glad that you find working with us to be a decent source of income, in terms of ...

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  3. Helpful (24)

    "Freelance Editor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Freelance Editor 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Cactus Communications part-time for less than a year

    Pros

    Can choose what you want to work on and when you want to work. If you are fast and can find the smallest errors working on documents while settling for low wage, this job is for you.

    Cons

    Poor pay, their in-house quality management team gives arbitrary ratings with no real standards, and it seems like they dock points off just to give you less money. Not recommended

    Cactus Communications2018-12-13

    Cactus Communications Response

    March 7, 2019Associate Vice President

    I'm sorry you had a negative experience working with us. We've been conducting calibration exercises to ensure that the ratings editors receive from our quality assurance team are consistent and justified. We'll certainly continue to improve in this area, so that the trust between ...

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  4. Helpful (5)

    "No consistency with given work or reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Freelancer in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cactus Communications for less than a year

    Pros

    I am paid in rate per article so overall the pay is not bad.

    Cons

    Either you are swamped with assignments or you barely get any. I went about 5 months with no assignments and then got bombarded, one month having 12 assignments due within a 2 week span. Now I am back to 1 or 2 assignments per month at best. Not all jobs are created equally. The harder assignments (journal selections) get less pay compared to the easier ones for some reason. Usually this is coupled with a 2 day deadline...

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    Advice to Management

    Standardize your methods of review. Better yet, only assign one to two reviewers for a person so that they can get consistent feedback. Work on making your job assignments more consistent. If that is not possible warn your employees about slow months. Give out assignments that your employees are good at. If they are better at peer review and can crank them out without losing quality, use their skills. If they...

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    Cactus Communications2018-08-13
  5. Helpful (2)

    "Decent work low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Freelance Editor in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Cactus Communications for more than 3 years

    Pros

    All you need is a computer and internet connection. Choose your own work.

    Cons

    Many documents require heavy revision. Management wants perfect manuscripts, even if the original was garbage.

    Cactus Communications2018-05-14
  6. Helpful (1)

    "Steady, Flexible, Part-Time Work"

    StarStarStarStarStar
      Current Employee - Freelance Editor 
      Recommends

      I have been working at Cactus Communications for more than 3 years

      Pros

      -Flexible, bring-anywhere work; work while you travel. -Get paid to read fascinating research. -Good rate, particularly if you maintain a high quality index (which is very possible, it just takes more time). -Editing work can be hard to break into, but Cactus and similar companies can help you get the experience and skills you need to get your foot in the door at other companies; I have also found clients independently...

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      Cons

      -No guaranteed minimum amount of work each month (freelancer life). -Work alone; no coworkers to ask for in-person help.

      Advice to Management

      Salaries/raises/bonuses for long-time, reliable editors.

      Cactus Communications2018-05-11

      Cactus Communications Response

      May 18, 2018Associate, Editor Engagement

      We are glad that you are enjoying your association with CACTUS and appreciate your efforts toward maintaining a high quality index! We’ll be happy to discuss an arrangement that can address both the cons you listed. If you would like to be assured a minimum volume of work every ...

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    • "Good freelancing opporunity"

      StarStarStarStarStar
        Current Employee - Freelance Editor 
        Recommends

        I have been working at Cactus Communications for more than a year

        Pros

        Convenient and flexible hours, you decide how much or how little you work, easy to use interface

        Cons

        difficult to reach point of contacts, feedback is not always consistent

        Cactus Communications2018-02-02
      • Helpful (7)

        "Freelance Editors"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Freelance Editor 
        Doesn't Recommend
        Neutral Outlook
        No opinion of CEO

        I have been working at Cactus Communications for more than a year

        Pros

        You can pick up work whenever you want and work from the comfort of your home. If you score enough consistently high quality assurance ratings from their in-house editors, you get a 20% payout on all assignments.

        Cons

        The pay is abysmal for many of the jobs, as the manuscripts are often so garbled and unintelligible that they take forever to edit (most of these jobs are coming from non-native English speakers). The hourly pay often comes out to minimum wage. Constant calls from India haggling you to take jobs when they are experiencing an overflow (without any incentive for you).

        Advice to Management

        Treat your freelancers with better care, offer more competitive pay (particularly for jobs that require a tight deadline)

        Cactus Communications2018-01-30
      • Helpful (34)

        "Freelancer (Cancer)"

        StarStarStarStarStar
          Current Employee - Freelance Editor 

          I have been working at Cactus Communications part-time

          Pros

          -Excellent way to make money on the side, especially for graduate students or postdoctoral researchers needing extra cash -Exposure to different areas of research -Opportunity to have an impact on scientific publications -Chance to improve scientific, analytical, writing, and editing skills

          Cons

          As others have said on here, the ratings system is remarkably inconsistent and seems biased towards lowering your score so your payout is either 100% what the editing job promises or less. Cactus advertises that you have the opportunity to improve payout based on your quality ratings, but I'm on my 17th job and my average has gone from 3.5 to 2.8 very quickly. What's funny is that the evaluations I receive from actual...

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          Advice to Management

          Improve the rating system, or at least change the way it impacts payout or the number of jobs being received.

          Cactus Communications2017-11-30

          Cactus Communications Response

          December 13, 2017Editor Engagement

          Thank you for your feedback. We are happy to know that you found the work interesting. However, I would like to clarify a few things. A freelance editor’s work is first reviewed by the in-house team and then sent to the client. Therefore, the client’s feedback is for the final version ...

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        • Helpful (5)

          "Take jobs you're interested in, work as much or as little as you want"

          StarStarStarStarStar
          • Work/Life Balance
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Current Employee - Freelance Editor in Cuyahoga Falls, OH
          Recommends

          I have been working at Cactus Communications for more than a year

          Pros

          Great flexibility, good feedback to freelancers

          Cons

          No benefits and quality of submitted manuscripts varies wildly

          Cactus Communications2017-10-27
        Found 129 reviews