Caesars Entertainment Front Desk Agent Reviews
Updated Feb 17, 2021
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Ratings by Demographics
This rating reflects the overall rating of Caesars Entertainment and is not affected by filters.
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"Hotel Clerk"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI worked at Caesars Entertainment full-time for more than 5 years
Pros
Decent Pay, nice compensation, great schedule
Cons
No Cons, I loved my job, but pay could have been better
Pros
- Commision incentives - Culture of company
Cons
- No flexibility in scheduling - Time off is seldom - Management doesn't listen to employee perspectives
"Fun People but Chaotic Management"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendI worked at Caesars Entertainment part-time for more than a year
Pros
Chill Vibe, Awesome co-workers, good pay, good benefits
Cons
Unorganized management, chaotic during rush hour, short-staffed during grave, Poor planning
Continue reading"not the best"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Diversity & Inclusion★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
I worked at Caesars Entertainment part-time
Pros
good pay, good experience, nice people
Cons
no PTO on the first year, did not work with school schedules
"Casino Resort /Hotel Ops"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNeutral OutlookNo opinion of CEOI have been working at Caesars Entertainment full-time for more than 10 years
Pros
Teamsters union member , diversity, benefits, commission possible, consistent income,fair wage
Cons
Stressful,subject to down sizing, standing long hours, very little growth potential,working with out proper tools, knowledge or training, inconsistent rules/management
Continue readingPros
free food, good coworkers, fun environment
Cons
stressful guests, big corporate environment
"Not for everyone"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
I worked at Caesars Entertainment full-time
Pros
Get to meet people from all over the world Gain multitasking skills Get some commission based on upgraded rooms
Cons
Casino oversells ALL the time which means you have to deal with angry guests when you do not have a room they booked for. Hours are not ideal unless you work there for 10+ years. You'll get a Grave or Swing shift During later shifts, you're usually understaffed
"Not Stable"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
Doesn't RecommendNegative OutlookDisapproves of CEOI worked at Caesars Entertainment full-time for less than a year
Pros
Fun environment, nice supervisors, can become friendly with regular guests
Cons
Absolutely no job security, unwilling to work with schedules or emergencies such as surgery/family death. Corporate greed is evident.
"Great Company"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsPositive OutlookApproves of CEOI have been working at Caesars Entertainment full-time for more than a year
Pros
Advancement after 90 days, good managers, good hours, tips
Cons
Parking, working weekend and holidays
- Helpful (1)
"Customer Service Representative @ Harrah's"
- Work/Life Balance★★★★★
- Culture & Values★★★★★
- Career Opportunities★★★★★
- Compensation and Benefits★★★★★
- Senior Management★★★★★
RecommendsNeutral OutlookNo opinion of CEOI have been working at Caesars Entertainment full-time for less than a year
Pros
- good benefits across company - employee gym - employee cafeteria - interesting clientele, diverse staff - always learning new things - commission on upsells + very good tips from some guests - some cool management - lots of opportunity for growth - discounts - free uniform, dry cleaning - paid break
Cons
- hard on feet - big learning curve - difficult guests - mandatory OT - high turnover rate - schedule changed without notice and yet expected to be adhered to - rigid attendance and lateness policy (to the point of endangering the health + safety of others) - favoritism among some managers - senior agents either really really friendly or wholly unhelpful and focused on getting their money (often don't look out for others) - strict attendance policy / point system - no union - individuality is promoted during orientation but actually punished - inefficient and unintuitive system design
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