Caesars Entertainment Reviews in Joliet, IL | Glassdoor

Caesars Entertainment Joliet Reviews

Updated June 5, 2017
18 reviews

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Joliet, IL

3.3
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Caesars Entertainment President and CEO Mark Frissora
Mark Frissora
2 Ratings

18 Employee Reviews

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Pros
  • Good Money, Good Benefits, Fun Job (in 60 reviews)

  • great benefits and there is a great deal of potential for growth in the company (in 56 reviews)

Cons
  • Hard to maintain healthy work life balance (in 39 reviews)

  • Upper management not helping their managers they expect you to do what other department wish even if it is wrong or costs your department (in 44 reviews)

More Pros and Cons

  1. Helpful (1)

    "Table Games Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Table Games Supervisor in Joliet, IL
    Former Employee - Table Games Supervisor in Joliet, IL
    Recommends
    Positive Outlook

    Pros

    Insurance, 401k with match, PTO

    Cons

    Working Holidays, Nights, and Weekends

    Caesars Entertainment Response

    Oct 27, 2016 – Director of Corporate Human Resources

    We're thrilled to read that you had a great experience working with us in Joliet! Thank you for the review and feedback.


  2. "Possibilities have a price..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Table Games Dealer in Joliet, IL
    Former Employee - Table Games Dealer in Joliet, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Caesars Entertainment full-time (More than 3 years)

    Pros

    Comprehensive benefit package, numerous employee discounts for local businesses, furniture, and vacations. Comeraderie is inconsistent between the departments, but there are many good, caring people working there.

    Cons

    It's the casino business, so kiss your weekends and holidays goodbye. Several departments woefully short staffed, resulting in extremely limited PTO time being approved other than bid weeks. Morale over the last 18 months has decidedly declined, partially due to "brain drain" of top level executives to other companies.

    Advice to Management

    Realize that your upper management is only as good as the foundation they are built on. If the bottom tier employees are treated like crap.... it moves up.

    Caesars Entertainment Response

    Jun 8, 2017 – Director of Corporate Human Resources

    Thank you for your feedback and advice to management. You're right that the 24/7 nature of our business is a reality but it's important that we're open for our guests when they want to spend time ... More

  3. Helpful (1)

    "A Revolving Door"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Slot Host in Joliet, IL
    Former Employee - Slot Host in Joliet, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Caesars Entertainment part-time

    Pros

    Benefits - Full Time only
    PTO - based on how long you've worked there, Full Time and Part Time only
    401k - can't remember how much they match
    TV's with cable in the break rooms
    $5 lunch option
    "Deals" on Las Vegas casino hotel stays and discounts with your badge at Caesars properties.
    Advancements involve department transfers (don't like something, apply for another department.)
    Dealer school paid for by Harrah's, but only occurs once or twice a year.
    Every year, around Christmas time based on the amount of hours you worked: Full Time employees get one $50 Gift Card and Part Time employees get one $25 GC.

    Cons

    Management preaches MVV, but does not practice what they preach.
    EGE is a joke at the Joliet property.
    Supervisors are protected and allowed to get away with sexual harassment, while the harassed will get write ups for breaking policies for not being "upbeat and positive" after you try to tell the harasser to leave you alone. (Let's see how upbeat and postive you are when you feel violated.)
    HR Department is USELESS!
    Supervisors don't care about your advancement, nor do they care if you prefer to work a certain shift. So, if you want Day Shift, be prepared to work Grave Shift a very long time and if a Day Shift happens to open up, you better know the right people, otherwise no one will help you get what you want (you're expected to be an "adult" and know things you couldn't possibly know, unless someone were to tell you.)
    When you transfer departments, you lose any raises earned.
    Annual raises are an AWFUL 1 percent! One year, they didn't even give raises...
    You work on holidays and weekends, and you do NOT get time and a half (no paid holidays).
    No bonuses.
    You get to know a few good people, but the good people don't stick around for long.

    Advice to Management

    LISTEN TO YOUR EMPLOYEES!
    Learn how to manage people. It helps to show interest when an employee feels they are being treated unfairly or are being harrassed. Serious matters are not dealt with correctly.
    COMMUNICATE! Give workers a heads up if SOP changes.


  4. "VIP Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vip Coordinator in Joliet, IL
    Former Employee - Vip Coordinator in Joliet, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Awesome fun people to work with. Coworkers were supportive and overall friendly

    Cons

    Too many politics. Not enough in diversity in upper management or even in supervisor roles

    Advice to Management

    More diversity.


  5. "a great place to start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Joliet, IL
    Former Employee - Management in Joliet, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at Caesars Entertainment full-time (More than 10 years)

    Pros

    Plenty of potential to grow from the entry level positions. Can be a fun place to work as management puts a lot of effort into employee engagement. There are

    Cons

    with the Bankruptcy the focus is on cutbacks to the point of employee dissatisfaction. Management is forced to work as a line employee and therefore there is little time to manage and develop your team.

    Advice to Management

    None


  6. "Excellent Opportunity for Advancement / Spread Thin"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food and Beverage Supervisor in Joliet, IL
    Former Employee - Food and Beverage Supervisor in Joliet, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Caesars Entertainment full-time (More than 10 years)

    Pros

    Fair pay and excellent benefits (especially dental)
    Corporate-wide employee feedback to which local-level management is held accountable
    Generous Paid Time Off program
    Focus on delivering a great customer experience (measured through weekly surveys and communicated to the local team on a regular basis.)

    Cons

    Some may find the no-fault attendance point system too strict.
    No Holiday pay (with double points if absent on holidays)
    Currently, cross-training is the strategy for staffing issues. Rather than hiring additional help, current employees (and front-line supervisors) are lightly trained to fill absent spots.

    Advice to Management

    Be aware of staffing needs well in advance and begin hiring appropriately in anticipation of those needs.


  7. "Server"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server/Banquet in Joliet, IL
    Current Employee - Server/Banquet in Joliet, IL
    Recommends
    Positive Outlook

    I have been working at Caesars Entertainment full-time (More than 3 years)

    Pros

    Great opportunity for advancement
    Great for someone who enjoys a face pace lifestyle
    Upbeat and Positive

    Cons

    Point System
    Schedules being 24/7
    Constant changing of shifts

  8. "They promise the world."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Joliet, IL
    Current Employee - Anonymous Employee in Joliet, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great co-workers, GM very down to earth, activities for employees, health benefits, 401k.

    Cons

    Very hard to reach role model status, which is only 4% raise and $500 bonus. Since they brought it back only one person I know reached it. Very hard to move up.

    Advice to Management

    Give good employees a chance.


  9. "Hotel operations supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hotel Supervisor in Joliet, IL
    Former Employee - Hotel Supervisor in Joliet, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Inexpensive benefits, 401k and a large pto bank.

    Cons

    Low 401k match, poor work/life balance with shifts and hours. With bankruptcy opportunities have been slashed, salaried raises cut multiple years, front line staff slashed resulting in long hours and unhappy employees both management and front line.


  10. "Passing the time til next job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line Cook in Joliet, IL
    Former Employee - Line Cook in Joliet, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at Caesars Entertainment full-time (More than 3 years)

    Pros

    Good time off policies, fun company sponsored events, fun coworkers and constantly changing work environment, never boring

    Cons

    Low pay, hard to advance within the company, it seemed job postings were just a formality and that everyone knew who would get a promotion. High turnover

    Advice to Management

    Listen to employees, more inclusion,


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