Caesars Entertainment Reviews | Glassdoor

Caesars Entertainment Reviews

Updated March 30, 2017
193 reviews

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Caesars Entertainment President and CEO Mark Frissora
Mark Frissora
50 Ratings

193 Employee Reviews

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Pros
  • Union paycheck, good benefits trough culinary (in 58 reviews)

  • great benefits and good supervisors (in 53 reviews)

Cons
  • Work/life balance in industry, location (in 36 reviews)

  • Upper management not helping their managers they expect you to do what other department wish even if it is wrong or costs your department (in 44 reviews)

More Pros and Cons

  1. "Upper management in over their heads!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Chef in Chester, PA
    Former Employee - Executive Chef in Chester, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Caesars Entertainment full-time (Less than a year)

    Pros

    Some really good, hard working people employed there who give their best every day.

    Cons

    Unrealistic expectations from the higher ups. Difficult getting reliable help. HR changed on the regular making it difficult to fill in open job codes.

    Advice to Management

    Listen to the people who have ideas, opinions, and successful track records.

    Caesars Entertainment Response

    Apr 5, 2017 – Director of Corporate Human Resources

    Thank you for taking the time to leave a review and it's nice to hear that you're enjoying the team you're on - We know you guys work hard in Food & Beverage! We would be eager to hear the ideas that ... More


  2. Helpful (2)

    "Analytics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Caesars Entertainment full-time (More than a year)

    Pros

    Great VP at the time. Unfortunately he's shifted out of analytics.

    Cons

    Very hierarchical, low pay for the hours that you put in - do not expect an 8 hour day. Mobility to move up in the company depends greatly on the department that you are in, needs more consistency in place. The president of analytics is apathetic to the employees and is very fond of himself as he went to HBS (in which, many others did as well).

    The turnover rate is very high. Management should rethink how they operate.

    Advice to Management

    More freedom across all departments, suggest higher-pay or higher-bonus, or more vacation days, or something to keep employees happy.

    Caesars Entertainment Response

    Mar 27, 2017 – Director of Corporate Human Resources

    Thank you for taking the time to share a thorough review. We will share your notes with the leadership team so that we can look into the concerns you've listed and consider the Advice to Management ... More


  3. "Enterprise Analytics - Great Place to Start and Learn, but not to Stay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Las Vegas, NV
    Current Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Caesars Entertainment full-time (More than 5 years)

    Pros

    I have been with Caesars for many years from an entry level analyst up to management and I have to say that they have the right state of mind on how an analysis should be done. They also have a vast data warehouse with all the information you’ll need to help improve the business. As hotels or casinos go from a data perspective, top notch. Nobody else is even close. This being said, I would be very cautious on working for them and I’ll explain why. Overall the analytics department is comprised of the below sub-units that are specialized areas that service various components of the organization in a matrix style format. Some descriptions about them are below:

    Gaming – You help analyze and optimize the slots and table games business.
    Data Logistics – You are the central key to everything. You automate a lot of the reports and create data packages in Microstrategy or Cognos for the subunits to use. Also you’re the only ones “allowed” to learn SQL.
    On-Property – You are the property level expert and right hand person of the property management
    Casino Marketing – You help with the casino host sales strategy and work in Salesforce a lot
    Marketing – Standard retail marketing analytics found everywhere
    Hospitality/Labor – Pretty much anything non-gaming like hotel and F&B with labor optimization as well
    Revenue Management* – Hotel pricing and yielding principles
    Finance* - Annual plan help along with forecasting and board meeting decks

    Cons

    There are three fundamental problems with the organization that inhibit them from the horrendous turnover they have. The first is the industry itself. Every leader in this company grew up in the glory days of “build it and they will come” so essentially they’ve never had to think. They’ve just had to show up and “do things.” This is a problem when you come up with new ideas that go against the management’s old school way of thinking. So you have to fight tooth and nail to get even the most obvious of initiatives implemented. The second is a fatal flaw in the organizational structure itself with the Data Logistic team. They are understaffed and filled with management that have great intentions, but don’t execute on anything effectively. Imagine DL is the center of the circle where all the data is housed and all the other sub-departments are dependent on it. If DL is terrible, the rest suffer thus the entire system fails. If they cut one analyst from all the sub-units and placed another in DL at least internal functionality within Enterprise Analytics would be efficient. The third and final is that Caesars pulls a bait and switch on college grads. They sell the Vegas party lifestyle and fun atmosphere, but then place these people in the old school corporate America, suit and tie environments. All the while these people’s friends from university are all at Google and Facebook having Nerf gun fights and constantly innovating on growth mindset ideas. Essentially casinos are fun to be in and enjoy, not to work for. So what happens is that most of these people leave within a year, pay a penalty to do so, but excel in their new jobs because Caesars taught them the right way to go about analysis. And only 1/10 leave to other casinos. The rest leave to startups or tech companies that are far more interesting.

    So should you work for Caesars? Short answer is, if you have no other choice…yes, but leave after 2 years and get a better job somewhere else. The only people who stay are those with roots in Las Vegas or the even smaller portion of people who just love gambling or hospitality. If this isn’t you then beware. It’s a bankrupt company that is not growing and constantly piling on responsibility on you when the other guy quits. This works you to the bone and burns you out ever so fast.

    Now I’ll leave you with the “real” definitions of the sub units below. This is what you’re actually going to have to deal with for the next two years of your life if you decide to work here.

    Gaming – There is software you can buy that can do what they do, but it’s cheaper to get entry-level analysts to mindlessly grind away manually in Excel.
    Data Logistics – Your manager teaches you to deliver mediocre work and everyone hates you because all of your projects are late and insufficient to the original scope. Everyone knows you’re in a no-win situation at least though.
    On-Property – You are a slave to your property. They know you’ll quit in a year so they squeeze everything they humanly can out of you until you break. Budget season is absolute hell.
    Casino Marketing – Any cool strategy stuff you could be doing is always overridden by horrible processes that they refuse to fix. Probably honestly the least analytical of all the departments too.
    Marketing – Your management is a revolving door of underwhelming leaders that can’t enthuse the largest and most famous piece of Enterprise Analytics. I would say though that THIS IS WHERE YOU WANT TO BE. Everybody on the planet does marketing analytics and Caesars is famous for it.
    Hospitality/Labor – All over the place depending on the reign. They were lackluster, then great, then was a complete mess. You have far more clients than the other sub units with even less resources. Plus, half of your job is trying to fire as many people as possible. Avoid at all costs.
    Revenue Management* – Can’t keep a management team to save their lives and half the team are indifferent people with little ambition. Probably has the highest amount of expectations that always falls short outside of DL.
    Finance* - Probably the least rewarding of them all. About 75% of your time is creating board decks for TPG and Apollo about source material you know nothing about as you live in the clouds and rely on information from the rest of the group that lives in the weeds. Your world is a never ending rotation of mindless PowerPoints delivered to people you grow to despise.

    *You’re in EA, but not really. Depends on how the wind blows

    Advice to Management

    Look at the cons


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  5. Helpful (1)

    "Asst Casino Mgr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Caesars Entertainment full-time (More than 8 years)

    Pros

    Lots of hardworking people that care about customers and coworkers. Free food and decent insurance.

    Cons

    No or very small pay increases. Management only wants yes men. Executives don't care at all what the employees want.

    Advice to Management

    How did gaming become so difficult? Give people free stuff and they will lose more in return. Stop nickel and diming them to death. Worse decision ever, segregating income. You don't need or want the buffet to make money. Each department making money means they are trying to screw everyone else to make their department look better.


  6. Helpful (1)

    "Casino Host"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Casino Host in Atlantic City, NJ
    Current Employee - Casino Host in Atlantic City, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Caesars Entertainment full-time (More than a year)

    Pros

    The casino has employee dining room which opens 24 hours. It saves you a lot of expenses and time on food, if you can tolerate the quality of the food. Also you get to meet different people if you work in the frontier, which helps you build up a pretty nice range of connections if you can choose the right people to keep in touch with.

    Cons

    The benifits and treatments are different between departments. You need to choose departments wisely. I dont mind working long hours and holidays.but certain departments abuse their employee badly and treat employees unfairly. Also choose the property wisely. If you are minority, the discrimination is still very obvious between coworks in Atlantic city.
    very low pay with extremely long hours (50+)of working, especially for salary employees.

    Advice to Management

    To become a more equal company, not to treat employees with different ethnicities differently and unfairly. Please apply company policies fairly to everybody,and not to have different rules and politics in different departments.

    Caesars Entertainment Response

    Feb 2, 2017 – Director of Corporate Human Resources

    I appreciate you sharing your concern and we take these issues very seriously. I've connected with your Human Resources leader in Atlantic City and she's eager for you to visit your property's HR ... More


  7. "the fall of a empire"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Table Games Dealer in Tunica, MS
    Current Employee - Table Games Dealer in Tunica, MS
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Caesars Entertainment full-time (More than 8 years)

    Pros

    you get paid twice a week

    Cons

    cigarette smoke, poor ventilation

    Advice to Management

    put your eye back on the prize. you are doing everything you can do to run the business next door. if you are familiar with the tunica area you know what I mean

    Caesars Entertainment Response

    Jan 23, 2017 – Director of Corporate Human Resources

    We appreciate your feedback and would like to better understand your concerns. I’ve shared this review with our Tunica leadership team and they have reviewed your comments. They welcome the chance ... More


  8. Helpful (1)

    "Nightmare"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cocktail Waitress in Las Vegas, NV
    Former Employee - Cocktail Waitress in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Caesars Entertainment part-time (More than a year)

    Pros

    Good chance to make big tips

    Cons

    Unorganized, closed door, no communication between management and employee, lots of rumors and gossip, lazy management with a high turnover rate, dirty/outdated working conditions

    Advice to Management

    Nothing can mend the mess that is is Caesars management at this point.


  9. Helpful (2)

    "Corporate Trainer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Trainer in Las Vegas, NV
    Former Employee - Corporate Trainer in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Caesars Entertainment full-time (More than 3 years)

    Pros

    Work with good team members

    Cons

    Very Political from the way they hire for various properties (good looking gets 4 star property status) to their evaluation process.

    Advice to Management

    Study EEO laws.


  10. Helpful (2)

    "Email Marketing Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Email Marketing Coordinator in Las Vegas, NV
    Current Employee - Email Marketing Coordinator in Las Vegas, NV
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Caesars Entertainment full-time (More than a year)

    Pros

    Lots of benefits outside of work

    Cons

    Lack of pay, Poor Management

    Advice to Management

    Pay increase besides the annual 2% is needed. Work is up over 200% but pay stays the same as well as no new hires.


  11. "Not great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Email Marketing Supervisor in Newport Beach, CA
    Former Employee - Email Marketing Supervisor in Newport Beach, CA

    I worked at Caesars Entertainment (More than 3 years)

    Pros

    Insurance benefits were the best I've ever seen.

    Cons

    Not much room for advancement


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