Caesars Entertainment Reviews | Glassdoor

Caesars Entertainment Reviews

Updated December 7, 2017
213 reviews

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Caesars Entertainment President and CEO Mark Frissora
Mark Frissora
55 Ratings

213 Employee Reviews

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Pros
Cons
  • Hard to maintain healthy work life balance (in 50 reviews)

  • Upper management not helping their managers they expect you to do what other department wish even if it is wrong or costs your department (in 50 reviews)

More Pros and Cons

  1. "Guest Services Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Agent in Las Vegas, NV
    Current Employee - Guest Service Agent in Las Vegas, NV
    Doesn't Recommend
    No opinion of CEO

    I have been working at Caesars Entertainment full-time (More than 3 years)

    Pros

    Money's not bad. Benefits are good, we're union.

    Cons

    It's very stressful in this Dept. The guests we help are usually mean and rude. Most agents worry everyday of be fired. Upper management only knows one style of managing- micro

    Advice to Management

    Stop treating all employees like children. Not all employees need micromanaged.


  2. Helpful (1)

    "not all it's hyped to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Caesars Entertainment full-time (More than 3 years)

    Pros

    some very nice coworkers. We were all sympathetic to each others plight.

    Cons

    despite all of the 'we love our employees' nonsense that they preach, they really couldn't care less about staff. And they definitely do not share any of the $ they make with employees. 2-4% raises only. Not enough for the 60 hours work weeks that they demand of management.

    Advice to Management

    Respect your employees.

  3. Helpful (1)

    "Happy to have moved on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Valley Center, CA
    Former Employee - Anonymous Employee in Valley Center, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Caesars Entertainment full-time (More than 10 years)

    Pros

    Good pay with many advancement opportunities,

    Cons

    Little to no work/life balance, horrible work hours, required to work all weekends/holidays, favoritism, almost impossible to get days off approved, changing shifts very difficult (day/swing/grave). Drunk and unruly patrons. You become desensitized to the fact that some people become addicts. Some lose their money, livelihood, home, family or worse. It becomes depressing and it's all sold under the guise of fun or as it's referred to now, "funner".

    Advice to Management

    Strive to be impartial


  4. "Great opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Caesars Entertainment full-time (More than 10 years)

    Pros

    Always positions available for advancement

    Cons

    Too many advance without experience.

    Advice to Management

    close the gaps at middle management


  5. "Cage Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Caesars Entertainment part-time

    Pros

    Great opportunities, Room for job advancement, lots of pto. Tips

    Cons

    Bad scheduling, horrible employees to work with.

    Advice to Management

    Get some order in the cage or it will forever be a revolving door.


  6. "Revolving door"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Caesars Entertainment full-time

    Pros

    The work is fine
    If you like having lots of arbitrary meetings this is the place for you

    Cons

    Endless layers of talking heads that only manage a single other manager
    Pay below industry standard if you are in a technical field (not management)
    Bonuses are massively skewed based on group (devs that create the sites get a few hundred dollars for a bonus whereas the group that decides when sales occur receives a few thousand)
    No stock to compensate for the low pay
    Groups that work on projects are not consulted during project planning and are expected to work whatever hours are necessary for the project to be completed
    Speed is paramount in project completion, even if the hacked solution results in more work further down the line. Management has zero foresight.
    Budget is strictly bucketed, this results in unnecessary contractors being brought in for projects because the bucket has to be used or it will be lost
    Experienced people get fed up constantly and leave resulting in a revolving door where company knowledge leaves and is never passed on as well as a general lowering of the technical aptitude of the company

    Advice to Management

    Pay your people that actually do the work, listen to your experts unless they are proven wrong, do things the right way instead of quickly.


  7. "Company Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management in Las Vegas, NV
    Current Employee - Management in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Caesars Entertainment full-time (Less than a year)

    Pros

    - Pay and benefits are decent

    Cons

    - Caesars talks a lot about having a positive culture, but when it comes down to it, the senior management does not support said culture.
    - Instead of building up employees, they find ways to get rid of them.
    - No job security for anyone.
    - Incredibly departmentalized and everyone works separate of everyone else. Blame is shifted from one department to the next until it's forgotten.
    - "Hybrid" positions. Sounds great but it boils down to "Do someone else's job for no extra compensation"
    - Long hours. Zero work / life balance.
    - No checks and balances for senior management. Incredible employees leave because senior management does not know what they're doing.
    - Upward movement is usually because of "who" you know, and not by "what" you know.

    Advice to Management

    Please take a look at your senior management and figure out why all your talented employees are leaving for other companies.

  8. "Caesars IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Analyst in Atlantic City, NJ
    Current Employee - IT Analyst in Atlantic City, NJ
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Caesars Entertainment full-time (Less than a year)

    Pros

    Good work-life balance. Managers care about your personal wellbeing.

    Cons

    The IT department is fragmented and lacks stable, overarching standards and policies. Office environment is unruly and unprofessional. Middle managers lead by intimidation and are disrespectful to their employees. Morale is low because individual contributions and suggestions are not valued.

    Advice to Management

    Make an attempt to flatten out the IT organization to remove some of the bureaucracy and empower individual employees. Clean up the office culture and get rid of the bad apples that drag everyone else down.


  9. "Ok - Gets Under Your Skin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advertising Specialist in Council Bluffs, IA
    Current Employee - Advertising Specialist in Council Bluffs, IA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Caesars Entertainment full-time (More than 3 years)

    Pros

    Free food - but same soup and sandwiches
    Affordable benefits
    Willing to train in other areas - but then expect you to be able to do all of it

    Cons

    Very poor pay and not willing to change it
    Execs are very stuck in their ways and will over power you when they disagree
    Poor understanding of what employees need
    Very high turnover

    Advice to Management

    It would be nice if you would let the people you hire do their jobs and not step into things and change them because you're an exec. I think you need to focus on the happiness of employees (pay, recognition, time off) and that would make better service scores as well as take down the turnover rate.


  10. "Work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Caesars Entertainment full-time (More than 8 years)

    Pros

    Good company to start if you are straight out of college. They promote from within normally and will promote you if you do a great job.

    Cons

    With that said, they continuously promote so many people that they do not have a lot of talent left to promote anyone else, leaving them to promote people who have no clue how to run a department or just overload your workload without a pay raise, if they can't fill the position of who they promoted. Everyone that has been there 10+ years is overworked and frustrated. Continual layoffs and some departments are now leased, which they only hire people outside of Caesars and pay them minimum wage. Absolutely no training in operators, call center, front desk, etc. so many lay offs in these departments that they can't keep up with training the new employees. Guests are very frustrated with this also, as they are affected by it. Guests then abuse employees and management doesn't do anything about it. Neither does corporate.

    Advice to Management

    Hire more talent that can actually provide great customer service. Don't overload your employees to the point they have no life.

    Caesars Entertainment Response

    Sep 6, 2017 – Director of Corporate Human Resources

    I appreciate you sharing your candid feedback and we are very proud of the fact that we prioritize promoting from within! We will review your advice on improving training and workload as it is... More


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