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Caffè Nero

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Caffè Nero

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Caffè Nero Reviews

Updated Dec 6, 2022

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Found 1,021 of over 1K reviews
3.2
56% Recommend to a Friend
Caffè Nero Chairman and CEO Gerry W. Ford
60% Approve of CEO

Found 1,003 of over 1K reviews

3.2
56%
Recommend to a Friend
60%
Approve of CEO
Caffè Nero Chairman and CEO Gerry W. Ford
Gerry W. Ford
411 Ratings

Top Review Highlights by Sentiment

Pros
  • "free coffee is good i guess(in 96 reviews)
  • "SOME people were great to work with and it was fast flowing during my first 3 months.(in 60 reviews)
  • "Great team work making’s work easier for everyone(in 52 reviews)
  • "the training is good and always improving.(in 46 reviews)
  • "Friendly Staff and customers(in 39 reviews)
Cons
  • "Low pay compare to competitors(in 97 reviews)
  • "Long hours; on your feet all day and you may not get to take your breaks if the store is too busy.(in 51 reviews)
  • "The salaries are low.(in 50 reviews)
  • "Bad management with bad divide of co workers(in 47 reviews)
  • "Long hours with short break(in 46 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Caffè Nero and is not affected by filters.

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  1. 5.0
    Former Employee, less than 1 year

    Good

    Nov 30, 2022 - Barista in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good work environment and friendly culture

    Cons

    Long hours/ shifts which were tiring

    Continue reading
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  2. 3.0
    Current Employee

    Good, can get tough sporadically

    Nov 29, 2022 - Barista 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good teammates. Good leadership/ manager can make a huge difference in how you feel about your job.

    Cons

    Low pay, bare-minimum wage with strenuous, long shift hours

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  3. Join the Caffè Nero team
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  4. 3.0
    Former Employee, less than 1 year

    Mixed Feelings

    Oct 16, 2022 - Cashier/Barista in Andover, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The work schedule was reliable and I do appreciate the amount of training I received. At least at this location there was more downtime and there was a chance to make sure that the store was clean and build relationships with customers.

    Cons

    All tips are set up to be given in cash which makes the pay much less competitive. Though training did improve after awhile, there needed to be more support given from the very beginning to new employees.

    Continue reading
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  5. 5.0
    Current Employee, less than 1 year

    Great company

    Sep 29, 2022 - Store Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work -life balance is great

    Cons

    Nothing to say ,I’m enjoying it so far

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  6. 3.0
    Current Employee, more than 1 year

    Good for College

    Aug 30, 2022 - Shift Leader in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Short hours, flexible days, low risk

    Cons

    Short hours, no upwards movement, high-pressure work environment

    Continue reading
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  7. 4.0
    Former Employee

    Work Experience

    Aug 14, 2022 - Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fairly easy job. Location is easy to get to as its located in Downtown Boston right next to Downtown crossing T stop.

    Cons

    The location proved to be a challenge as some customers where extremely difficult to be around.

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  8. 3.0
    Former Employee

    Good for first job

    Aug 23, 2022 - Barista in Allston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Fun environment and fun customers

    Cons

    Management expects a lot at times

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  9. 4.0
    Former Employee, less than 1 year

    Good barista training

    Aug 2, 2022 - Barista in Brighton, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Free coffee and sandwich each shift Barista training course included

    Cons

    Manager did not understand personal boundaries well.

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  10. 1.0
    Former Employee, more than 5 years

    False promises

    Sep 1, 2022 - Barista in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Co workers other than managers

    Cons

    Bad management false promises… etc etc

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  11. 1.0
    Former Employee

    Dont do it

    Sep 1, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Coffee Customers Food Location Aesthetic

    Cons

    Management Incompetence Not caring Dont do it

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Viewing 1 - 10 of 1,003 Reviews
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Caffè Nero Reviews FAQs

Caffè Nero has an overall rating of 3.2 out of 5, based on over 1,052 reviews left anonymously by employees. 56% of employees would recommend working at Caffè Nero to a friend and 37% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Caffè Nero employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Caffè Nero. This rating has been stable over the past 12 months.

56% of Caffè Nero employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Caffè Nero 2.7 out of 5 for work life balance, 3.3 for culture and values and 3.3 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Caffè Nero to be culture, career development, benefits and the cons to be workplace, management, compensation.

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Glassdoor has 1,052 Caffè Nero reviews submitted anonymously by Caffè Nero employees. Read employee reviews and ratings on Glassdoor to decide if Caffè Nero is right for you.