Caleres Reviews | Glassdoor

Caleres Reviews

Updated September 26, 2017
67 reviews

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Caleres CEO, President & Chairman of the Board Diane M. Sullivan
Diane M. Sullivan
2 Ratings

67 Employee Reviews

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Pros
Cons
  • work-life balance not a priority (in 20 reviews)

  • Also opportunity to improve some areas of upper management (in 32 reviews)

More Pros and Cons

  1. "Mailroom clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Caleres full-time (Less than a year)

    Pros

    Holidays off and discount on shoes. A paycheck

    Cons

    You are expected to do everything while others seat back.

    Advice to Management

    More money

    Caleres Response

    Sep 27, 2017 – Caleres Director

    We are sorry to hear that your experience was not a positive one. Since you worked in our mail room, then you were actually an employee of Indox, the company that outsources our mail room... More


  2. Helpful (1)

    "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in New York, NY
    Former Employee - Store Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Caleres full-time (More than 3 years)

    Pros

    Style is coming up but that's it.

    Cons

    No life working for company. Not enough employees so you work alone 90% of the time which is unsafe and makes it hard to do anything as far as meal breaks and bathroom breaks. They do not care about their employees and pay horrible for what they put you through. They do not back their employees AT ALL!

    Advice to Management

    Get it together! Your employees are the reason you have a job without them you cannot run a business.

  3. Helpful (1)

    "Associate Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Caleres full-time

    Pros

    * There are plenty of store locations to work at in most states, so expect the chance to move around if you desired.
    * The pay is fair.
    * Potential for monthly bonus based on store exceeding target sales, shrink %, payroll %.

    Cons

    * Average benefits.
    * Weak training and development. They will not stick to a regimented, timely development plan. Most managers are not taught how to use the FIT training system. Company has gone back and forth between the old style training and trying to coach and develop. Your shifts will not budget time for training; it just happens in specks when they find it convenient to explain to you. Don't expect to be able to choose where to train; stores are large and payroll again does not staff for someone to train.
    * When turnover occurs, expect to be thrown around traveling to cover other stores.
    * Typical managers that don't wish to relinquish control; justify that they schedule according to their convenience because they earned the right to being there for some time.
    * You aren't allowed to do anything off the clock; good luck training yourself then. LImited chance to find the materials you need on back office pos. You will have a headset on and be asked what you are doing and why you aren't out on the floor if you try to spend time in the back.
    * Company is more concerned about being HR compliant and looking good on paper than being interested in everyone's feedback and true development.
    * Most stores don't have security system or cameras so expect to work alone and get shoplifted or find merchandise mismatched. That's more paperwork to do that you won't have time for.
    * The only time a Manager would give you time with training is when the District Manager finds out the store isn't doing well and the Manager hasn't trained you. So they will push for them to, and you will be in the cycle of them eventually not showing you anything again.
    * Everything is about the App and Rewards program metrics. The app and the usage of iPads as selling tools and back office systems was glitching. Customers won't see points update in real time or remember their passwords. People will try to exchange items for better sales. The company takes back any used or damaged merchandise to keep customers happy. So that's more paperwork you won't have time for.
    * Company pushes for the ability of individuals to be able to network. They also don't let you work off the clock. So, unless you are a salaried manager you can't network. And, you can't become a salaried Manager if you can't network. Funny how that works?
    * A couple District Managers will care enough to ask you what's going on but sadly a bad Store Manager can blind them with inaccurate statements about you that are not accurately followed up on in an unbiased fashion. Managers take care of their friends, let people get away with arriving to work late or having visitors, it's okay for them to take unscheduled breaks or longer breaks because they can enjoy hanging out with the manager after work. Employees without vehicles that are friends with the Manager can have the Manager leave work on the clock to pick them up and take them home, leaving you to work alone.
    * This place is no different than most. They will sell you on a good elevator pitch, only to watch the cord disconnect, the brakes fail, and send you plummeting into no future. For a company that has been around 100+ years, they should have it squared away better now. Find another place to pursue your dreams, it isn't worth the daily drama.

    Advice to Management

    * Investigate what your Store Managers are really doing, they should be clocking in and out like everyone else.
    * Start sending Regional Managers out to audit the store and see how often District Managers are really there.
    * Force the training program to be a time-driven, completion based event and then randomly select individuals to quiz and test on their progression.
    * Develop the app better and release it on test systems to ensure it isn't going to crash.
    * Stop taking anything back just because it quiets the customer and you didn't spend as much on the brands or merchandise. It creates unfairness to other customers who didn't get to return things or get a discount just because they didn't call customer service and get 20% off because the customer is always right.
    * Do more store visits; find out what your managers are doing. Force them to educate themselves and attend seminars because most don't know how to read numbers and data and make decisions around them.


  4. Helpful (2)

    "Good for first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Caleres part-time

    Pros

    Discount
    Easy job all you do is stand around waiting for customers some times

    Cons

    Management can make or break the team
    Can get really busy sometimes
    Get talked to like your a child
    No room for growth they always hire outside management instead of promote

    Advice to Management

    Promote the employees who have years experience with the brand instead of always hiring outside management


  5. Helpful (1)

    "Not worth the pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Caleres (More than a year)

    Pros

    The product they sell
    They'll bump you to assistant management very fast but that's where you'll stay. No advancement from there

    Cons

    Long hours
    No overtime
    No bonuses
    Only part time ppositions
    Don't want to pay full time

    Advice to Management

    Value the employee you have
    Do your own job
    Be more flexible with schedule


  6. Helpful (3)

    "Store Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at Caleres full-time

    Pros

    Didnt see my district manager that often, ability to hire my own staff including mangers, create my own schedules

    Cons

    low payroll, worked by myself for at least 5 to 6 hours a day, district managers did not try to develop or help promote, no life work balance, no transparency from corporate office or corporate field team


  7. "Hands on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Account Executive
    Former Employee - Associate Account Executive
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Caleres (More than a year)

    Pros

    You'll work hand in hand with each team
    Sam is very involved and will learn a great deal from him

    Cons

    Cult-like environment
    no work life balance

  8. "Disappearing benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Caleres full-time

    Pros

    Hourly workers were paid a competitive salary

    Cons

    Slowly taking benefits away even for the long time employee


  9. "Developer I"

    StarStarStarStarStar
    Current Employee - Developer
    Current Employee - Developer
    Doesn't Recommend
    Positive Outlook

    I have been working at Caleres (More than a year)

    Pros

    Old company with a great history. Laid back. Casual dress.

    Cons

    Aging code base filled with spaghetti code that relies on outdated technologies no longer supported. High almost impractical expectations from management. Poor team cohesion.


  10. Helpful (5)

    "A place where mediocrity thrives."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Sales Manager
    Former Employee - Assistant Sales Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Caleres full-time (More than 5 years)

    Pros

    Discount on shoes could be nice, work environment was somewhat relaxed, decent amount of autonomy and decision making.

    Cons

    The store management reviews are accurate - huge disconnect between field (stores) and home office (corporate). They do not spend money/invest in people. To be fair, you get what you pay for. The company did a nice job of investing in merchandising and ecommerce and various marketing initiatives, but human resources/field talent management is undoubtedly this company's #1 greatest opportunity. There are no succession planning tools at the store level, there is nowhere to go beyond the store manager level (unless you're from Portland, OR). Compensation is uncompetitive (sales associates get $0.24 annual raises, managers get $0.35 annual raises). You run a $1 million store off of 129 hours a week - do the math. 40 hours goes to the store manager, if you have two assistant managers, you get to try to divy up 30-40 hours each, leaving 9 hours for your "team" of sales associates. You work by yourself 70% of the time. You don't feel like a manager because you're not managing anyone but your customers. All the while, you're trying to keep juvenile delinquents from stealing so you don't lose half of your monthly bonus (my last year there, not a single store manager in the district bonuses any month because nobody made sales, and if they did by the unlikely chance make sales, they either missed their shrink or payroll budget). Bonuses are supposed to motivate performance (behavioral change to achieve company goals). Multiple leaders (district, regional, and higher) communicated to us that sales are not in our control, but payroll and shrinkage are. Ironically, though, you are only eligible to bonus if you are making sales, so you are effectively told you cannot control the results that influence your bonus potential... Just silly incongruence and misalignments between company strategy, people, processes, rewards, and structures.
    Fine for a first job, but not for a career if you're in a store.

    And yes, to the person that commented about the company wanting to change its culture, there were no fundamental changes or shifts that accompanied any of that communication, so it just seemed like a lot of talk the talk, with no walk behind it.

    Advice to Management

    Spend some money on people processes and organization strategy. What do you want your store teams to look like? I assume the leadership and organization development work done for corporate is somewhat strong, but there is nothing going on for the field retail organization.

    Good luck!


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