California Casualty Reviews
47% would recommend to a friend
(168 total reviews)
52% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "There are limited growth opportunities." (in 4 reviews)
- "The ability to move up in the organization is more limited as we are not a large organization and those opportunities do not present themselves very often." (in 4 reviews)
- "The training was absolutely horrible" (in 4 reviews)
- "Anyone new coming in will not have seniority for time off or upward movement for at least five years." (in 4 reviews)
- "Expensive health insurance." (in 3 reviews)
Ratings by Demographics
This rating reflects the overall rating of California Casualty and is not affected by filters.
Found 168 of over 175 reviews
Updated Nov 15, 2023
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- 5.0Jun 20, 2023Customer Service SpecialistFormer Employee
Great support from teammates but especially management. Miss Leslie was always helpful and worked go out of her way to make sure I was sent. Supportive teammates. Great place to work. Not teammates but family members
Dealing with the public is always challenging but again Miss Leslie and the family helped everyone outCalifornia Casualty Response5mo
Thank you so much for the great review! We are very happy to hear you felt supported within your role and surrounded by a group of caring and close teammates. Our tight-knit culture stems directly from our family-owned roots and dedication to our group members. We are appreciative of the hard-work you put in for our American Heroes during your time with the company!! We also want to thank you for your patience and commitment to our group members as we transitioned your team to a fully remote work environment. We appreciate your advice regarding lunches or other team-building activities. As we continue to offer remote opportunities, we will look for ways to create unity for our remote team members. Thank you again for the review and best of luck in your future endeavors!!
- 3.0Oct 8, 2023Inbound Sales RepresentativeCurrent Employee, more than 8 yearsColorado Springs, CO
Working remote from home . Provided equipment .
Company has had a major shift . Not how it used to be . So many angry customers and employeesCalifornia Casualty Response2mo
Thank you for sharing your thoughts on your experience with us. We are appreciative of and attentive to all feedback. First and foremost, we are happy to hear that you have enjoyed working from home. We are glad we could make that a seamless process for you and provide you with the flexibility that remote work brings. We also want to thank you for the considerable contributions you have made to our company as well as to our community servants over the better part of the last decade. In regards to recent changes, we will be the first to admit that the past few years have been marked by significant breaks from historical norms. Alongside significant operational adjustments, we fully understand the difficulties inflation has placed on customer sentiment and the conversations associated with this sentiment. We sincerely appreciate your dedication to our customers during these trying times. At the same time, we want to assure you of the confidence we have in the operational adjustments you have likely been impacted by. The changes we have recently made will ensure we remain competitive in our industry in the long-term and continue to honor our mission of efficiently and effectively providing top-notch insurance protection to the group members that serve our communities daily. Thank you for your patience, understanding, and commitment to our organizational mission as we forge our new path forward!
- 1.0Oct 24, 2023AnalystFormer Employee, more than 5 yearsColorado Springs, CO
Generally nice coworkers, some hybrid flexibility
Toxic management, large layoffs of many of the more talented employees that toxic management was threatened by. Micromanaging. Inability to fill vacated positions due to continual hiring freezes and layoffs.
- 4.0Oct 2, 2023Claims AdjusterFormer Employee, more than 3 yearsColorado Springs, CO
Hybrid work environment with flexibility
Smaller work force, smaller companyCalifornia Casualty Response2mo
Thank you for the great review! We are happy to hear that you enjoyed the flexibility we provide our employees with a hybrid work environment. We know and understand that our people are the reason for our success. With that said, providing our people with flexibility is an important way for us to create working relationships that respect our employee’s personal lives as well as the organization’s needs. It is true, as well, that we are a small organization. Particularly, in comparison to many of our very large industry competitors. We, however, believe this to be a strength of ours. Founded in 1914 as a family-owned insurance company, we have stayed true to our roots and have maintained the “family-owned” feel that is oftentimes lost in corporate America. Our success is largely predicated on the large amount of “heart” our small workforce has for the work our community servants do. We thank you for your commitment to our American Heroes and contributing to our “small but mighty” company!
- 4.0Sep 22, 2023Claims AdjusterFormer EmployeeArizona City, AZ
Experienced Smaller scale Some good managers
Overworked Overworked Overworked Overworked OverworkedCalifornia Casualty Response2mo
Thank you for your review! We appreciate your dedication to taking care of American Heroes in their time of need. Without that support from claims professionals such as yourself, our promises of exceptional protection would be meaningless. We are also happy to hear your kinds words regarding our managers. Our company culture is largely driven by the exceptional individuals we employ in both leadership and front-line roles. In regards to workload, we are aware of the strenuous conditions claims adjusters across the industry have faced in recent years. Labor market and industry turbulence have created a dynamic environment that has impacted us in similar ways to many of our counterparts in the insurance industry. With our exceptional commitment to providing American Heroes with the help they deserve in their time of need; we understand this has likely created higher workloads at times. As we continue to refine our strategy as an organization to efficiently provide top-notch protection to community servants, our processes will be top of mind. Providing our most valuable asset, our people, with a work-life balance they can appreciate is an important part of attracting and retaining the exceptional individuals that make us different. Thank you for voicing your experience. We wish you the best of luck in your future endeavors!!
- 4.0Jul 10, 2023Claims AdjusterFormer Employee, more than 1 yearGlendale, AZ
Fair with their people. Overwork expectations are not unlike most insurance companies.
They ignore employees with more experience in areas, over those that are currently doing it, which limits advancement opportunities.California Casualty Response5mo
Thank you for your feedback. We are happy to hear you found your work expectations to be fair during your tenure with our company. Your dedication to our group members in their time of need is much appreciated. We are glad to hear you felt the company treats its people in an impartial manner. We are a small company with a big mission. Every member of our team plays a crucial role in delivering the financial protection our American Heroes deserve. As a smaller company, advancement here looks a little different than it might with our larger competitors. We do strongly believe in enlarging our talent base’s roles and offering opportunity for development. Maximizing the knowledge and experience of our talent is important to the success of our organization. After all, our people are our strongest asset. We take an objective stance in evaluating promotions and advancement. If you had any concerns with this during your time with the organization, we hope you brought them to the attention of your HR Strategic Business Partner. Thank you for all your contributions!
- 3.0Jul 30, 2023Underwriting AssistantFormer EmployeeColorado Springs, CO
Pay, friendly, easy, flexible, food
Cold, benefits, no work from homeCalifornia Casualty Response4mo
Thank you for taking the time to share your thoughts regarding your employment experience at California Casualty! We appreciate your kind words regarding our compensation plans and employee appreciation efforts. Occasional lunches or treats on the company are just a small way to say thanks for all the hard work our dedicated employees do. We are glad to hear you enjoyed these. We are also happy to hear that you found our company’s culture to be friendly and flexible. Regarding our benefits plan, we hope you raised any concerns you had during your tenure with our organization. We constantly strive to fine-tune our benefits package and provide a competitive and comprehensive offering to our employees. Employee feedback is a crucial part of that process. The same is true for our evolving work-from-home policy. Thank you again for the review. We wish you the best of luck in your future endeavors!
- 4.0Jul 6, 2023Insurance AgentFormer Employee, more than 3 yearsColorado Springs, CO
Management was easy to deal with in the office.
Pay kept shrinking along with everything else . Frequent layoffs.California Casualty Response5mo
Thank you for taking the time to share your thoughts. We appreciate your hard-work in support of the American Heroes we serve. We are glad to hear you developed good working relationships with our management team. Our team manager’s dedication to their teams is second to none. The last few years have been challenging within the insurance industry as a whole. Record inflation has impacted the industry in an unprecedented way. We, as well as our competitors, had to search for new ways to align our strategy with the changing times. Part of that has resulted in tough decisions, up to and including reorganization efforts. We understand the difficulty of these changes. These were difficult decisions to make. Our people are our largest asset and decisions that impact them are never easy to make. Beyond this, we want to ensure you that our management team continues to work to align compensation and the generation of new accounts in a way that matches not only market expectations, but also the hard-work put in by our dedicated team members. We wish you the best of luck in your future endeavors!
California Casualty Reviews FAQs
California Casualty has an overall rating of 3.6 out of 5, based on over 175 reviews left anonymously by employees. 47% of employees would recommend working at California Casualty to a friend and 41% have a positive outlook for the business. This rating has improved by 2% over the last 12 months.
47% of California Casualty employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated California Casualty 3.4 out of 5 for work life balance, 3.1 for culture and values and 2.7 for career opportunities.