California Casualty Reviews | Glassdoor

California Casualty Reviews

Updated July 30, 2018
99 reviews

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3.4
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California Casualty Chairman & Chief Executive Officer Carl (Beau) Brown
Carl (Beau) Brown
65 Ratings

99 Employee Reviews

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Pros
  • "Good work life balance, nice coworkers/managers" (in 6 reviews)

  • "Very Nice work environment and great way to get introduced in to the Insurance industry" (in 8 reviews)

Cons
  • "No cons only good things happen at this company" (in 6 reviews)

  • "Small company, no room for upward mobility" (in 6 reviews)

More Pros and Cons

  1. "Actuarial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Actuarial Analyst in San Mateo, CA
    Current Employee - Actuarial Analyst in San Mateo, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at California Casualty full-time (More than 3 years)

    Pros

    Employer cares about employee
    Recently moved to a new office

    Cons

    Small company so not too many opportunity for growth

    Advice to Management

    Don't be afraid to try something new

    California Casualty Response

    Jun 5, 2018 – Assistant Vice President, Talent Acquisition Mgr & Sr. HR Business Partner

    Thank you for your positive comments in regards to your time at California Casualty. It is valuable employees, such as yourself, that makes the company successful. Just last week, the San Mateo... More


  2. Helpful (1)

    "Great company, great CEO, bad frontline management."

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Pay is decent for the industry. Great mission statement. Love the opportunity to assist American heroes in making financial decisions.

    Cons

    Management creates a terribly stressful work environment. Management has no trust in employees. Constantly listening in on phone calls or sitting directly behind you in your cubicle breathing down your neck while talking to customers. How is this conducive to success? Let the sales reps thrive by trusting them. If underwriting doesn’t have time to process your applications for the month, you simply don’t get paid for them and will get “written up” for not hitting your goal, even if you sold enough policies. Corporate is disconnected from the reality of how this office operates. Constantly having to hire new employees yet can’t seem to figure out why.

    Advice to Management

    Management needs replaced with more experienced managers. Management in KS office (except for the newest manager) has no business being a manager. Find LEADERS for this office rather than micro-managers.

    California Casualty Response

    Aug 3, 2018 – Vice President, Sales Manager

    Thank you for your feedback. We wish you had a more positive experience during your time with our company. We strive to create a fun, professional office environment for our employees to work in... More

  3. Helpful (1)

    "Great Opportunity if you're Disciplined and like to be Micromanaged!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent in Leawood, KS
    Current Employee - Insurance Agent in Leawood, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at California Casualty full-time (More than 3 years)

    Pros

    Benefits, pay, and commission are competitive compared to industry standards and great coworkers. Stay disciplined and on the phones and you'll make lots of $$!

    Cons

    Worst micromanaging I've ever experienced. If I didn't make money here, I would have left a long time ago. Management is constantly monitoring your calls, writing you up for the tiniest of infractions, and anytime someone from another department sends you an email, they copy your manager on the email. Zero trust between management and sales reps. I understand if someone is a new hire and needs help but after you've been here for several years, the managers still sit in your cubicle with you and listen/critique calls. I imagine this is why the outbound sales dept has such poor attrition.

    Advice to Management

    Try and create an atmosphere where the employee feels trusted and instead of playing policemen and issuing write ups, try and support your employees' success through positive feedback and encouragement. Also, hire managers that are familiar with sales and underwriting. Our manager has worked at the company for 20+ years but only has a couple years experience in sales/underwriting guidelines so he can never answer any of our questions. Very nice guy but he always just laughs about not having the answers and refers us to the sales manager with experience. It's ironic.....when you genuinely need help, you can't get it..... but when you just want to make dials and sales, they are constantly looking over your shoulder.

    California Casualty Response

    Jul 20, 2018 – Vice President, Sales Manager

    You are correct that with the right discipline and focus, sales can be a rewarding, lucrative career. There are many intricacies in the sales position since our customers are located in 42 states... More


  4. Helpful (1)

    "Lots of potential to be a great job but management is ruining everything"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Agent in Leawood, KS
    Former Employee - Insurance Agent in Leawood, KS
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at California Casualty full-time (Less than a year)

    Pros

    Customers are great, product is great, benefits are wonderful, schedule is flexible, commissions/salary are fair, and CEO rocks!

    Cons

    I decided to resign and sell insurance elsewhere due to the way I was treated . I was tired of driving to work everyday and feeling sick to my stomach. There is really only one con in this company = management. 50% of the management in the outbound sales department are condescending, sarcastic, overbearing, and make you dread coming into work everyday. Just last week, everyone was told by managment that non-work related conversations were no longer allowed and you can longer be out of your desk area unless your discussing a work issue. I mean, come on!...sometimes you just want to ask how someone is doing and chat for a minute but apparently "we are paid to get sales and that's it". The office is now even more gloomy and negative due to this new mandate. Management is only in the office 50 percent of the time due to constant interviewing and meetings but when they are in the office, they micromanage to the extreme! Even the experienced reps get coached and listened to when they actually have more experience than the manager that's listening to them. You'll also get write-ups for the smallest mistakes and yes! ..they actually call them "write ups" , just like you got in high school. Everyone is in constant fear of losing their jobs and my coworkers talked about quitting everyday because they are so frustrated with the way things are and the way they get treated. There was a great group of mature people in the sales department and I hope they don't run everyone out out there but it doesn't look good for the remaining employees. I pray for the rest of my coworkers who are sticking it out.

    Advice to Management

    Treat your coworkers with respect and dignity and they will stick around.

    California Casualty Response

    Aug 1, 2018 – Vice President, Sales Manager

    Thank you for your feedback. We do appreciate your acknowledgement that California Casualty offers an exceptional insurance product, flexible work environment, and a competitive salary and benefits... More


  5. "Liability claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Colorado Springs, CO
    Current Employee - Claims Adjuster in Colorado Springs, CO
    No opinion of CEO

    I have been working at California Casualty full-time

    Pros

    Money
    Nothing else. Horrible company.

    Cons

    Horrible training, unrealistic expectations, your coworkers work against you and they will make sure they note how bad of a job your supposedly doing in your files instead of helping and addressing the customers needs.

    Advice to Management

    Have on the job training for people who need to obtain their license.

    California Casualty Response

    Jul 20, 2018 – Claims Manager

    Thank you for your feedback, it is important to us. The Claims department works very closely with our training partners to ensure that our adjusters are able to be productive and successful in the... More


  6. "Great Organization!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Positive culture and supportive team!

    Cons

    N/A - I enjoyed my time working for the organization.

    California Casualty Response

    Feb 12, 2018 – VP Total Compensation

    Thank you for sharing your kind words regarding your time at California Casualty. We work hard to ensure a positive and supportive work environment for all our employees. Thank you for your... More


  7. "Inbound Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Very Nice work environment and great way to get introduced in to the Insurance industry. Drastically different product from mainstream insurance companies but they do pay for your license in each state so that is a definate bonus.

    Cons

    You will need to work more than the suggested hours in order to be successfull

    Advice to Management

    More hands on training would be beneficial

    California Casualty Response

    Jan 17, 2018 – Vice President, Sales Manager

    Thank you for acknowledging our positive work environment; we are pleased you had a good experience being introduced to the insurance industry at California Casualty. Insurance is complex and our... More

  8. "Admin secretary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at California Casualty full-time

    Pros

    Great environment, benefits and wages

    Cons

    Only a few locations around the west coast

    California Casualty Response

    Dec 8, 2017 – Assistant Vice President, Staffing Manager

    Thank you for your kind words. We work hard to ensure that we offer competitive benefits and wages for our employees and a fun and positive work environment. We appreciate your service with us and... More


  9. "Kansas and Colorado Service Center- Outbound- Great Opp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Full Time Employee in Colorado Springs, CO
    Current Employee - Full Time Employee in Colorado Springs, CO
    Recommends
    Approves of CEO

    I have been working at California Casualty full-time (Less than a year)

    Pros

    You control your day... if you put in the proper work during your 37.5 to 40 hour scheduled week, you definitely can reap the rewards. Excellent income potential that comes with the production. You have to dial on your leads and get in front of customers. This is completely doable, but you have to be responsible for yourself and complete the activities. Flexible work schedule, your team leader will work and has good supportive team atmospheres in both locations. The people are awesome in both locations. Quality.

    Cons

    No cons if you are disciplined to the process and work the leads.

    California Casualty Response

    Aug 24, 2017 – Vice President, Sales Manager

    Thank you for taking the time to respond about your positive experience with California Casualty and recognizing our team environment. We pride ourselves on supporting our employees by paying... More


  10. Helpful (1)

    "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Current Employee - Customer Service Representative in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at California Casualty full-time (More than a year)

    Pros

    Great atmosphere. Wonderful customers. Incredibly low stress compared with previous jobs I've had. You get a monthly review of stats and 4 quality scores but no tedious weekly coachings that make you feel awful because the entire point is meant to point out how you suck. That doesn't happen here so it's a huge relief not to be micromanaged.

    Cons

    Sick time is generous, vacation time is accrued much less. If you use sick time though, it's going to count against you and there aren't the same standards for managers and reps.

    Advice to Management

    Since using sick time is going to count against you, whether it's enough to get you in trouble or not, it should NOT be a separate bucket. Sick and vacation time should be accrued together as PTO. People that don't get sick or don't call out so they don't get in trouble should get to use that time they are earning for scheduled time off, and since it's all one bucket if you're out sick or on FMLA all the time, you won't have enough to take actual vacation so it will encourage people to be at work more so their vacations aren't jeopardized.

    California Casualty Response

    Aug 14, 2017 – Assistant Vice President, Service Manager

    Thank you for your positive comments regarding your employment with California Casualty. We are glad to hear you enjoy the work environment, our customers and the employee and manager relationship... More


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