California Employment Development Department Reviews | Glassdoor

California Employment Development Department Reviews

Updated July 12, 2017
135 reviews

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3.4
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California Employment Development Department Director Patrick W. Henning
Patrick W. Henning
4 Ratings

135 Employee Reviews

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Pros
  • Job security, great place for "free riders" if some one just wants to get by and do a lousy job (in 12 reviews)

  • You're helping people who really want to find a job (in 9 reviews)

Cons
  • over workloads, not much room for advancement, does not pay well (in 4 reviews)

  • It is hard to have upward mobility (in 5 reviews)

More Pros and Cons

  1. "Good work, good people (Sacramento CA)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Assistant in Rancho Cordova, CA
    Former Employee - Office Assistant in Rancho Cordova, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at California Employment Development Department part-time (More than 3 years)

    Pros

    The workers and management value positive employee interaction. Chain of command works well. Plenty of training. Healthy work environment.

    Cons

    Needed more hours to be able to earn a living wage.


  2. "Great health and retirement benefits...for now."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Auditor (Range B) in Van Nuys, CA
    Current Employee - Tax Auditor (Range B) in Van Nuys, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at California Employment Development Department full-time (More than a year)

    Pros

    Great Health and retirement benefits. Plenty of room for promotion since many people are retiring in the next few years.

    Cons

    No bonuses or cost of living adjustments. Plus the Union leader is weak. Do not join! It's the government so there is obviously a lot of rules and regulations to remember.

  3. Helpful (1)

    "Really good job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SSA in Sacramento, CA
    Current Employee - SSA in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at California Employment Development Department full-time (More than a year)

    Pros

    Great work/life balance. No more 80 hour weeks for me!
    Good, passionate people. This includes middle management.
    Lots of career opportunity if you want to work hard.
    Stability, stability, stability.
    Great benefits.
    Good location for public transit.
    You are helping the sick and the poor. That feels a lot better than selling some widget.

    Cons

    Everyone says low pay, but just try working for a startup! The pay is not bad at EDD, especially considering the gold-plated benefits package.
    Commute can be a drag if you drive in.
    Working in the call center must suck... Good thing I don't!
    Old building, but still not the worst in downtown (that honor belongs to BoE).
    EDD has a bad reputation among the claimants (but I've seen it from the inside and the people here work their behinds off. They do everything they can with the funding they have.)

    Advice to Management

    Keep up the good work.


  4. "Tax Auditor - San Jose"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Auditor in San Jose, CA
    Current Employee - Tax Auditor in San Jose, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at California Employment Development Department full-time

    Pros

    Work/Life Balance
    Promotional Opportunities
    Pension availability if you stay on the job
    Friendly and interesting co-workers
    Learning about different type of employers

    Cons

    Salary is low (40k) relative to others in the first year
    Management lacks positive motivation
    A few negative people that keeps talking about how bad the job is but can't find a new job after 6 months

    Advice to Management

    Adjust starting salary for tax auditor


  5. "Nice work if you can get it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Services Analyst in Sacramento, CA
    Former Employee - Staff Services Analyst in Sacramento, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at California Employment Development Department full-time (More than 3 years)

    Pros

    Once you make it out of the call center, if you're competent and hard working, the sky is the limit. This is a good place to start your CA State career.

    Cons

    When you first start, you are likely to be a Permanent Intermittent employee (hours are often cut based on workload) in the call center.

    Advice to Management

    None.


  6. "Once you master the foundation you can cruise control your way to retirement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employment Program Representative in Los Angeles, CA
    Current Employee - Employment Program Representative in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at California Employment Development Department full-time (More than 5 years)

    Pros

    * stable and safe secure job
    * compensation maxed after 5 yrs
    * state jobs offer good insurance and 401 with lots of time off options

    Cons

    * some coworkers get complacent and become bitter thus treating customers poorly
    * not much room for growth since managers stay in their position for several years
    * once you reach the top salary your extra effort won't affect your salary which encourages a "good enough for government work" mentality.

    Advice to Management

    Seek to have managers which look for traits their team members have and give them projects which would foster a sense of purpose.


  7. Helpful (1)

    "Prime example of turning a blind eye to employment discrimination."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sacramento, CA
    Current Employee - Anonymous Employee in Sacramento, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at California Employment Development Department full-time (More than a year)

    Pros

    Easy job, good benefits, cool coworkers for the most part, and the work environment is pretty laidback compared to most private sector jobs.

    Cons

    If you're not a woman or a Caucasian male, it's going to be extremely difficult to promote here. And, the salary isn't all that great.

    Advice to Management

    Please understand, I'm not trying to play the victim, but "leadership" is comprised nearly entirely of women, some who are obviously competent and belong in their positions, others who have no business being in the position they've been promoted to.

    The number of unqualified people being promoted (almost never including minority males, and almost always a female or Caucasian male) happens too often to be a coincidence. At this point I'm numb to it all. My advice would be if you're a minority male, happy with your work environment, happy with your pay, and have decent benefits. STAY at your current job! Your talents may certainly go to waste working for the State of California. Of course there are exceptions to the rule, but generally speaking the aforementioned statements will hold true.

  8. "Great place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employment Program Representative in Buena Park, CA
    Former Employee - Employment Program Representative in Buena Park, CA
    Recommends
    Positive Outlook

    I worked at California Employment Development Department (More than 5 years)

    Pros

    Steady work great people awesome benefits rewarding career

    Cons

    Training coukd be better management doesn't monitor how the customer service reps treat the public some emoloyees get on a power trip and forget that the clients are worried abd stressed about not having a job so the lack empathy

    Advice to Management

    Go over the basics with veteran employees. Stress the importance of empathy and kindness when speaking to the public. Train the personnel who interview the clients when they have issues to not play God be fair and kind. Give your everyday workers a pat on the back once in awhile. When you are good to the people you are in charge of they will go out of thier way for you. But when you treat them bad make them fear you they will go out of their way to see you fall.


  9. Helpful (1)

    "Tax Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tax Auditor in San Jose, CA
    Former Employee - Tax Auditor in San Jose, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at California Employment Development Department full-time (More than a year)

    Pros

    Getting out of the office and meeting new people is a plus.

    Cons

    Heavy workload, stressful job, low pay, and reduced benefits for new employees.

    Advice to Management

    Seek and consider the input of the employees.


  10. Helpful (2)

    "Tax Auditor - San Jose"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Auditor in San Jose, CA
    Current Employee - Tax Auditor in San Jose, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at California Employment Development Department full-time (More than 3 years)

    Pros

    - Work only 8 hours and go home
    - Benefits
    - Tax knowledge
    - Vacation time
    - Job security
    - There is always parking available in the parking lot.

    Cons

    - The job itself is awful
    - Stressful
    - Extreme Micro Management
    - Local and higher management are incompetent
    - Bad procedures and processes
    - Bad employer/ employer relationship
    - The department is always right... no matter what!
    - Pay is awful! Some janitors and many cashiers make more than you will in your first 3 to 6 years as a tax auditor.
    - Really old technology
    - Too many manual processes
    - Interpretation of laws is really inconsistent among staff and management
    - Staff are not important to management
    - The voices of staff are not on management's priority - like fair pay.
    - Poor available resources for staff
    - Unfair practices of state labor laws that benefit the department
    - Awful pay
    - Stressful
    - A lot of micromanagement
    - The union is useless
    - The pension and benefits for incoming staff are significantly reduced.
    - Expectation from staff to use personal resources and very broken processes to receive reimbursement.
    - Little to no hope of career growth
    - No room to move up the career ladder
    - Just all around, an awful job all together.

    Advice to Management

    - Get your act together.
    - The work environment has become very undesirable and stressful.
    - We aren't children... we are severally underpaid professionals working at nearly a slave pay pay rate.
    - Stop hiding behind emails and start leading.
    - Try managing... it might work!


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