Call Center Quality Assurance Mystery Shopper Reviews | Glassdoor

Call Center Quality Assurance Mystery Shopper Reviews

Updated August 31, 2018
15 reviews

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Mystery Shopper

3.6
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Pros
  • "Its very easy and Fun, if u are the type of person that loves talking to people in a very professional way then this is the Cue that you wanna be on" (in 8 reviews)

  • "They pay directly to your PayPal within the week as promised, easy work, quick responses" (in 7 reviews)

Cons
  • "There are no cons that I can state" (in 6 reviews)

  • "All phone numbers from their supposed call lists DO NOT correspond to the actual companies listed" (in 5 reviews)

More Pros and Cons

  1. "Legitimate Job & Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Mystery Shopper in Sumner, IL
    Current Contractor - Mystery Shopper in Sumner, IL
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance as a contractor

    Pros

    -They really pay
    -Job is entertaining
    -Staff are nice people

    Cons

    -limited work, but it was expected


  2. "Good Reliable Company"

    StarStarStarStarStar
    Current Employee - Mystery Shopper in Charleston, SC
    Current Employee - Mystery Shopper in Charleston, SC
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance part-time (Less than a year)

    Pros

    Signed up from craigslist. Did one sample call. Got approved immediately and Lisa sent a call list that I god paid on in a week!!! Looking forward to working further with call center QA

    Cons

    none at all ok then

    Advice to Management

    keep doing what you're doing!

  3. "Scam Alert"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Mystery Shopper in Las Vegas, NV
    Former Contractor - Mystery Shopper in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook

    I worked at Call Center Quality Assurance as a contractor (Less than a year)

    Pros

    None that I can think of at all

    Cons

    Signed up to be a mystery shopper, they sold my information to other companies

    Advice to Management

    Want to be Legit claim the bogus Glassdoor Page


  4. "Telephone Mystery Shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Telephone Mystery Shopper in West Haven, CT
    Current Contractor - Telephone Mystery Shopper in West Haven, CT
    Recommends

    I have been working at Call Center Quality Assurance as a contractor (Less than a year)

    Pros

    This company is proactive, trustworthy, and the shops are very easy and fun to do.

    Cons

    I have no cons thus far.


  5. Helpful (2)

    "DON'T WASTE YOUR TIME!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Mystery Shopper in Saint Louis, MO
    Former Freelancer - Mystery Shopper in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook

    I worked at Call Center Quality Assurance (Less than a year)

    Pros

    None, literally! This is a rip-off scam for both their clients and employees.

    Cons

    First, they "snag" you by giving the impression that you will be working about 20 hours a week or so. Not true. You will probably make 5 calls at $5 apiece for $25 total. You will end up spending about 2-3 hours total accomplishing this. HOWEVER, they require you to give out your ACTUAL email address, phone number, and mailing address - if asked. So, for each call you make, you will get that much more email, snail mail and (most importantly) phone call SPAM. After making 1 call I realized that, and asked if I could at least use a discontinued phone number. I have not heard back from them, even to collect my lousy five bucks!

    What they are is a fake lead generator - they approach companies offering to generate leads, yet they recruit these "leads" through online gig ads for "mystery shopper" positions.

    Advice to Management

    Shut down this scam and go away!


  6. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Phone Mystery Shopper
    Current Contractor - Phone Mystery Shopper
    Recommends

    I have been working at Call Center Quality Assurance as a contractor (Less than a year)

    Pros

    Very reliable to work with

    Cons

    Limited work😕 no steady income

    Advice to Management

    Love Lisa , v approachable keep up the good work


  7. "Great Company with Friendly People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Telephone Mystery Shopper in Chicago, IL
    Current Contractor - Telephone Mystery Shopper in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance as a contractor (More than a year)

    Pros

    Working with the management at Call Center QA is a refreshing experience. I was made to feel valuable and comfortable from day one.

    Cons

    There are no cons that I can state

    Advice to Management

    Keep up the good work!

  8. "Mystery Shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Mystery Shopper in Mesquite, TX
    Current Contractor - Mystery Shopper in Mesquite, TX
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance as a contractor (Less than a year)

    Pros

    I love the detailed questions and I like the assignments.

    Cons

    I think that you should be allowed to ad lib some situations because if not an evaluation can not be done for all things given to the mystery shopper.

    Advice to Management

    I think they are doing a great job because I am sure they have a full load to deal with from the client to the personnel


  9. "I dont recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telephone Mystery Shopper in Houston, TX
    Current Employee - Telephone Mystery Shopper in Houston, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at Call Center Quality Assurance part-time

    Pros

    easy work, work from home

    Cons

    slow or no communication. I have completed several calls and have not received a payment and it has been close to 14 days. They say you will be paid 7 days from the time you complete your assignments. I did have en error on my evaluation but this was not communicated to me until well after seven days after submission. I’m not sure if they have just had a surge in new contractors, but I have not had as positive an experience as some of the other reviewers here.

    Advice to Management

    be more attentive to your contractors, especially those new to your system. Either that or hire more people to help if you can’t keep up with everyone.


  10. Helpful (1)

    "Great company and fun easy work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Mystery Shopper in Carpentersville, IL
    Current Employee - Mystery Shopper in Carpentersville, IL
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance part-time

    Pros

    It is legit and easy to do on your own spare time!

    Cons

    There are no cons! Its easy and legit work from home!

    Advice to Management

    na