Call Center Quality Assurance Mystery Shopper Reviews | Glassdoor

Call Center Quality Assurance Mystery Shopper Reviews

Updated September 19, 2017
5 reviews

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Mystery Shopper

3.8
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  1. Helpful (1)

    "Enjoyable Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Online Mystery Shopper in Bronx, NY
    Current Contractor - Online Mystery Shopper in Bronx, NY
    Recommends
    Neutral Outlook

    I have been working at Call Center Quality Assurance as a contractor

    Pros

    Working for Call Center Quality Assurance is very enjoyable, because I can fit the work into my schedule and the work is interesting. If you have a problem, they get back to you quickly. They also paid me on time, which is a plus! I am a new worker.

    Cons

    I wish they could send me more work, but they don't seem to have too much available right now! I hope that changes soon.

    Advice to Management

    Please try to secure more work for your online mystery shoppers.


  2. Helpful (2)

    "AWESOME WORK!! SUPER EASY AND SIMPLE!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Mystery Shopper in Stone Mountain, GA
    Current Contractor - Mystery Shopper in Stone Mountain, GA
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance as a contractor (More than a year)

    Pros

    This is awesome work for someone like me. I am a stay-at-home mom and this allows me to earn extra money working from home. Making calls is easy and fun, calls usually last between 5-10 minutes. Payment is fast! Way faster then other similar companies I have worked for (which take up to 30 days minimum to issue payment). And if there is any issues with my evaluations or payment, there is always someone there to help me to resolve them in a timely manner. I LOVE THIS WORK! I would recommend anyone on the fence to give it a shot! If you do the work, CORRECTLY, you WILL get paid!

    Cons

    Like everyone else that has done this and love it, I wish I could do this more! :)

    Advice to Management

    Keep up the great work! Give Lisa a raise! She is AWESOME!! :)

  3. Helpful (4)

    "Call Center QA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mystery Phone Shopper
    Former Employee - Mystery Phone Shopper
    Doesn't Recommend
    Negative Outlook

    I worked at Call Center Quality Assurance part-time (Less than a year)

    Pros

    Work was supposed to genuine

    Cons

    I never received payment. I see I'm not the only one who had this problem based on other reviews.

    Advice to Management

    I made the calls, submitted the results in a timely manner. YOU, wasted and exploited MY time - valuable time I could have invested making money I so desperately needed. My advice? Self destruct.


  4. Helpful (6)

    "Good for a little extra cash"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Mystery Shopper in Chester, PA
    Current Contractor - Mystery Shopper in Chester, PA
    Recommends
    Neutral Outlook

    I have been working at Call Center Quality Assurance as a contractor (Less than a year)

    Pros

    You get paid through Paypal, its on your own time, and it;s fun!

    Cons

    It's not a part time or full time job. They only send you calls as they become available which can take weeks.

    Advice to Management

    Make more calls available so that people can make this a part time or full time job. The flexibility and pay rate is awesome.


  5. Helpful (1)

    "Stay away, unless you'd like to work for free."

    StarStarStarStarStar
    • Career Opportunities
    Current Contractor - Mystery Telephone Shopper in New York, NY
    Current Contractor - Mystery Telephone Shopper in New York, NY
    Doesn't Recommend
    Negative Outlook

    I have been working at Call Center Quality Assurance as a contractor

    Pros

    None, they give you little to no work at all. Sometimes you can spend up to 20 minutes on the phone on hold.

    Cons

    I made three calls got paid for NONE of them. I don't have time to work for a "company" that doesn't even pay for the work it receives.

    Advice to Management

    Pay your employees. No one does work for free.