Call Center Quality Assurance Reviews | Glassdoor

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Call Center Quality Assurance Reviews

Updated February 13, 2018
24 reviews

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4.6
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24 Employee Reviews

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Pros
  • This company is legit and the layouts do occur within 7 business days, Fun and easy work (in 7 reviews)

  • Work on your own time and from home, fun and easy work, get paid (in 4 reviews)

Cons
  • So a big thank you to Call Center QA (in 4 reviews)

  • Would also like more calls so I can make more money with them (in 2 reviews)

More Pros and Cons

  1. "First Pay"

    StarStarStarStarStar
    Current Employee - Law Enforcement in Orland Park, IL
    Current Employee - Law Enforcement in Orland Park, IL
    Recommends

    I have been working at Call Center Quality Assurance part-time (More than 10 years)

    Pros

    I was paid within the time frame given.

    Cons

    I would like more job assignments.

    Advice to Management

    Provide more job assignments. If they are very low, you may lose the interest of people who do quality work.


  2. Helpful (1)

    "Great work at home job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Research Interviewer in Memphis, TN
    Current Employee - Market Research Interviewer in Memphis, TN
    Recommends
    Neutral Outlook

    I have been working at Call Center Quality Assurance part-time

    Pros

    They pay directly to your PayPal within the week as promised, easy work, quick responses!

    Cons

    Can be overwhelming in the beginning, giving out your information and getting so many callbacks but if you are confident, you can get through!

    Advice to Management

    Maybe offer some scenarios, few line scripts, or gentle prompts for new contractors so they don't get overwhelmed with process? Other than that fantastic company!! Wish I still worked there!

  3. "Fun work at home job!"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Call Center Quality Assurance part-time

    Pros

    You make your own schedule of when you would like to work.
    The work is easy.

    Cons

    Would like to do more calls in a week.


  4. "Fun but limited"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance part-time

    Pros

    Easy and interesting tasks involving calling

    Cons

    Limited calling due to demographics


  5. "Great company and fun easy work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Mystery Shopper in Carpentersville, IL
    Current Employee - Mystery Shopper in Carpentersville, IL
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance part-time

    Pros

    It is legit and easy to do on your own spare time!

    Cons

    There are no cons! Its easy and legit work from home!

    Advice to Management

    na


  6. "Legit Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Stay At Home Mom in Toledo, IL
    Current Employee - Stay At Home Mom in Toledo, IL
    Recommends
    Neutral Outlook

    I have been working at Call Center Quality Assurance part-time (Less than a year)

    Pros

    Easy to work for and they communicate with you well! I enjoyed the calls to.

    Cons

    There is just not enough work.

    Advice to Management

    Keep up the communication! A+


  7. "Call Center Quality Assurance Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance full-time (Less than a year)

    Pros

    QA is very quick paying. I have a full time job and this is something I can do in my spare time. You are given enough time to complete the jobs. I mystery shop and the call jobs are something I can fill in when I don't have time to go out and mystery shop.

    Cons

    There is not enough call jobs.

  8. "Great stay at home job"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance part-time

    Pros

    I have just started and like it so far

    Cons

    none at the moment, I have only made two calls

    Advice to Management

    Management seems great


  9. "Call Center Quality Assurance Telephone rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Florida, FL
    Current Employee - Anonymous Employee in South Florida, FL
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance part-time

    Pros

    Well explained expectations, professional, promptly paying me for my completed calls

    Cons

    Wish we were paid a little something for attempted calls that end up being out of our area. Would also like more calls so I can make more money with them ! :)

    Advice to Management

    I think more Sales staff is needed to GET your reps more work ! :)


  10. "Legit Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Buford, GA
    Current Employee - Anonymous Employee in Buford, GA
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance full-time

    Pros

    Great instructions and payouts were on-time. I'm looking forward to more calls and audits.

    Cons

    I would love to receive more calls and make more money.

    Advice to Management

    Keep up the great work!


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