Call Center Quality Assurance Reviews | Glassdoor

Call Center Quality Assurance Reviews

Updated June 16, 2018
36 reviews

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36 Employee Reviews

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Pros
  • "Its very easy and Fun, if u are the type of person that loves talking to people in a very professional way then this is the Cue that you wanna be on" (in 8 reviews)

  • "Self paced, work from home, well organized" (in 6 reviews)

Cons
  • "All phone numbers from their supposed call lists DO NOT correspond to the actual companies listed" (in 5 reviews)

  • "There are no cons that I can state" (in 4 reviews)

More Pros and Cons

  1. "Good Reliable Company"

    StarStarStarStarStar
    Current Employee - Mystery Shopper in Charleston, SC
    Current Employee - Mystery Shopper in Charleston, SC
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance part-time (Less than a year)

    Pros

    Signed up from craigslist. Did one sample call. Got approved immediately and Lisa sent a call list that I god paid on in a week!!! Looking forward to working further with call center QA

    Cons

    none at all ok then

    Advice to Management

    keep doing what you're doing!


  2. "Mystery shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance part-time

    Pros

    This is good, easy work. I’ve just joined them, so I haven’t gotten many calls, but the couple I’ve had so far have been great. It’s easy money from home. I just wish there were more calls for me to make.

    Cons

    I haven’t seen any cons.

  3. "Telephone Mystery Shopper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance part-time

    Pros

    Legit easy job great opportunity for you to make some extra cash while working from home.

    Cons

    Work from home. Great Pay. Flexible Hours


  4. "Call Center Quality Assurance Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revier in Washington, DC
    Current Employee - Revier in Washington, DC
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance part-time (Less than a year)

    Pros

    Self paced, work from home, well organized.

    Cons

    I wish that there was a greater volumn of work

    Advice to Management

    Keep the work coming. :-)


  5. "Easy and legit"

    StarStarStarStarStar
    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Call Center Quality Assurance (Less than a year)

    Pros

    It's as easy as it sounds. The directions are thorough, customer service is polite and helpful if there are any questions.

    Cons

    The only thing that would take this from great to Wish AWESOME, is to have more calls.


  6. "This is a real work from home job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance part-time

    Pros

    The work is very easy, not time-consuming at all, and the pay is good.

    Cons

    I have not found any cons with this job.

    Advice to Management

    Keep up the good work. I love working with you.


  7. "My experience as a Call Center Quality Assurance Caller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance part-time

    Pros

    I enjoyed the flexible schedule and easy pay. If you are detailed, a good listener and reliable,this is for you! I appreciate this REAL work at home opportunity.

    Cons

    Not knowing when I can do more calls.

    Advice to Management

    If you like our work over the telephone, please give us consistent work even if it a few calls a week. Thanks so much.

  8. "It's real"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance part-time

    Pros

    The position is simple and interesting. It allows you to see how things are with the companies you call, and how it should be.

    Cons

    At this point, the only downside of the position...I'd like to see more work

    Advice to Management

    Send me MORE work!


  9. "Caller"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance part-time

    Pros

    Fun to meet new people

    Cons

    Not knowing when next call list will be sent out.

    Advice to Management

    Add more call list more frequently


  10. Helpful (1)

    "Quality Assurance"

    StarStarStarStarStar
    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Call Center Quality Assurance part-time

    Pros

    Just started seems great so far.

    Cons

    none none none none so far

    Advice to Management

    Get more QA jobs lined up


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