Call Center Quality Assurance Reviews | Glassdoor

Call Center Quality Assurance Reviews

Updated November 13, 2017
16 reviews

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16 Employee Reviews

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  1. "Call Center Quality Assurance Telephone rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Florida, FL
    Current Employee - Anonymous Employee in South Florida, FL
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance part-time

    Pros

    Well explained expectations, professional, promptly paying me for my completed calls

    Cons

    Wish we were paid a little something for attempted calls that end up being out of our area. Would also like more calls so I can make more money with them ! :)

    Advice to Management

    I think more Sales staff is needed to GET your reps more work ! :)


  2. "Legit Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Buford, GA
    Current Employee - Anonymous Employee in Buford, GA
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance full-time

    Pros

    Great instructions and payouts were on-time. I'm looking forward to more calls and audits.

    Cons

    I would love to receive more calls and make more money.

    Advice to Management

    Keep up the great work!

  3. "Call Center Assignments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Call Center Quality Assurance part-time

    Pros

    I have been given the opportunity to learn about some products and services that I didn't know exist. I have been given the opportunity to really pay attention to customer service and the overall quality of the salesman or saleswoman.

    Cons

    I wish there were more assignments in order to earn more money.


  4. "Quality Assurance Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Analyst in Scottsdale, AZ
    Current Employee - Quality Assurance Analyst in Scottsdale, AZ
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance part-time (More than a year)

    Pros

    They paid me for all that I did. Straight-forward and simple.

    Cons

    None. I just made the phone call and they paid me immediately.


  5. "Very legit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Detailed communication and flexible hours.

    Cons

    Maybe a little feedback on surveys.


  6. Helpful (1)

    "Anonymous Freelancer- Online Shopper Conway, AR"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance part-time

    Pros

    Legit, you are payed on time, the communication is great. It is flexible to your daily and weekly activities or tasks. I LOVE IT!

    Cons

    I wish there was more assignments to establish more of an income. This would be perfect for me.

    Advice to Management

    I believe you would have a dedicated team to handle the assingnments professionally. Try to bring in more assignments for your online shoppers and we will fulfill them.


  7. "Got paid! Easy job, fair pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Easy assignments, good pay for the assignments. The interview rules were clear and straightforward. That turned out to be very helpful.

    Cons

    None in relation to the work assignment. The only wish is for more jobs.

  8. "Evaluation Forms/Calls"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Secret Shopper in Wytheville, VA
    Current Employee - Secret Shopper in Wytheville, VA
    Recommends
    Positive Outlook

    I have been working at Call Center Quality Assurance part-time (Less than a year)

    Pros

    I really enjoy the ease of these assignments and the quick payouts

    Cons

    Wish there were more assignments available on a regular basis


  9. "Quick Pay, Easy assignments!"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Assistant Manager in Jackson, MS
    Current Employee - Assistant Manager in Jackson, MS
    Recommends

    I have been working at Call Center Quality Assurance part-time (Less than a year)

    Pros

    Reputable company that promises what they say. Once i completed the assignments they gave me they sent me my money via Pay pal in a week. Good company to work for if your looking for something part-time and you need an extra couple of bucks in between pay periods.

    Cons

    Not enough assignments, they should give more than 5 options at a time


  10. "this is legit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Caller in Lincoln, NE
    Current Employee - Caller in Lincoln, NE
    Recommends
    Neutral Outlook

    I have been working at Call Center Quality Assurance part-time (Less than a year)

    Pros

    they actually pay you for your reviews
    they are easy assignments
    very simple work

    Cons

    not enough assignments they need to add more to make it a regular thing not sure why they have there are billions of companies who call people non stop why cant we do the same they do????

    Advice to Management

    make it so its a regular thing


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