Canada Border Services Agency Reviews | Glassdoor

Canada Border Services Agency Reviews

Updated August 16, 2017
48 reviews

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3.7
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Luc Portelance
14 Ratings

48 Employee Reviews

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Pros
  • Really good environment to work in, everyone was nice (in 4 reviews)

  • Decent pay for the work and a good work/life balance, especially at the officer / superintendent level (in 3 reviews)

Cons
  • shift work and sometimes cannot choose work location (in 5 reviews)

  • no cons Perhaps a little better salary after many years of service (in 3 reviews)

More Pros and Cons

  1. "Senior program officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Canada Border Services Agency full-time

    Pros

    Laid back for those who like this environment. Not demanding. Some units might allow to work from home

    Cons

    Very slow paced. Still have to show up. Management changes often and all projects get cancelled or changed just because one person thinks it should


  2. "Interesting work, highly bureaucratic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Canada Border Services Agency full-time (More than 3 years)

    Pros

    Smart young and driven team in my division. Good work-life balance.

    Cons

    Government, big lulls in workload, not enough collaboration interdepartmentally.

    Advice to Management

    Promote individuals who are high performers in order to retain talent.

  3. "Superintendent CBSA (Customs & Immigration 35 Years Service Retired)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Superintendent Traffic
    Former Employee - Superintendent Traffic
    Recommends

    I worked at Canada Border Services Agency full-time (More than 10 years)

    Pros

    Meaningful work helping people and protecting the integrity of Canada's Customs and Immigration programs. Excellent training programs and diverse career opportunities. Worked 35 years for this agency, with more than 20 as a Superintendent managing border operations consisting of uniformed armed officers and civilian clerical staff.

    Cons

    Bureaucratic based leadership can be challenging to apply to real world situations.

    Advice to Management

    Remember the principle of being an employer of choice, which was a priority for CBSA, CCRA, Canada Customs, 20 years ago.


  4. "Labor Relations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Canada Border Services Agency full-time

    Pros

    - Flexible Hours
    - Cooperative colleagues
    - Worked on meaningful projects that helped improve people's lives
    - Great location

    Cons

    - Progression within the company takes some time. However, it is a very stable and rewarding job.


  5. "Student Border Services Officer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    -good hourly pay compared to other student jobs
    -premiums and OT add up a lot
    -you work with a lot of other students so you make friends pretty easily

    Cons

    -students are disposable and treated as such
    -students always get assigned the crappy jobs
    -work can feel very mind numbing and repetitive
    -lots of politics and favouritism among superintendents

    Advice to Management

    -hire more people to address the constant under staffing issues


  6. "Stable ; Somewhat Boeing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Officer Trade Compliance in Montreal, QC (Canada)
    Current Employee - Senior Officer Trade Compliance in Montreal, QC (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Canada Border Services Agency full-time (More than 10 years)

    Pros

    Good overall conditions. Plenty of opportunities to move from team to team. Relaxed atmosphere. Easy to take time off for personal projects.

    Cons

    Gets repetitive and boring after a while. Limited opportunities to move up the ladder as most better jobs are in Ottawa.


  7. "Student Border Services Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Learned great new skills. Great opportunity for overtime hours if wanted.

    Cons

    No cons available. Completely enjoyed this summer FSWEP experience.

  8. "Border Services Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Surrey, BC (Canada)
    Current Employee - Anonymous Employee in Surrey, BC (Canada)

    Pros

    Pay/benefits pension. learning opportunities great co-workers interesting work

    Cons

    shift work, middle /Upper Management


  9. "Programmer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer in Toronto, ON (Canada)
    Current Employee - Programmer in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Canada Border Services Agency full-time (More than a year)

    Pros

    Great culture and environment to work in. Everyone is happy to work there. The position is challenging and provides growth opportunities.

    Cons

    Small company with less than 60 people that work there.


  10. "BSO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BSO in Toronto, ON (Canada)
    Current Employee - BSO in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Canada Border Services Agency full-time (More than 10 years)

    Pros

    vacation leave, extended health benefits

    Cons

    Do not pay very well compared to other law enforcement agencies and government and management doesn't treat Officers very well in terms of the collective bargaining processes and attempting quid pro quo for literally everything

    Advice to Management

    Treat people like humans and not numbers


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