Canada Border Services Agency Reviews | Glassdoor

Canada Border Services Agency Reviews

Updated March 8, 2017
44 reviews

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Full-time Part-time

3.8
Star Star Star Star Star
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Luc Portelance
13 Ratings

44 Employee Reviews

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Pros
  • Lots of opportunities to work on cutting edge technology and exciting custom systems development (in 3 reviews)

  • Decent pay for the work and a good work/life balance, especially at the officer / superintendent level (in 3 reviews)

Cons
  • shift work and sometimes cannot choose work location (in 5 reviews)

  • no cons Perhaps a little better salary after many years of service (in 3 reviews)

More Pros and Cons

  1. "Senior program officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Canada Border Services Agency full-time

    Pros

    Laid back for those who like this environment. Not demanding. Some units might allow to work from home

    Cons

    Very slow paced. Still have to show up. Management changes often and all projects get cancelled or changed just because one person thinks it should


  2. "Interesting work, highly bureaucratic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Canada Border Services Agency full-time (More than 3 years)

    Pros

    Smart young and driven team in my division. Good work-life balance.

    Cons

    Government, big lulls in workload, not enough collaboration interdepartmentally.

    Advice to Management

    Promote individuals who are high performers in order to retain talent.


  3. "Student Border Services Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Learned great new skills. Great opportunity for overtime hours if wanted.

    Cons

    No cons available. Completely enjoyed this summer FSWEP experience.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Border Services Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Surrey, BC (Canada)
    Current Employee - Anonymous Employee in Surrey, BC (Canada)

    Pros

    Pay/benefits pension. learning opportunities great co-workers interesting work

    Cons

    shift work, middle /Upper Management


  6. "Programmer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer in Toronto, ON (Canada)
    Current Employee - Programmer in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Canada Border Services Agency full-time (More than a year)

    Pros

    Great culture and environment to work in. Everyone is happy to work there. The position is challenging and provides growth opportunities.

    Cons

    Small company with less than 60 people that work there.


  7. "BSO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BSO in Toronto, ON (Canada)
    Current Employee - BSO in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Canada Border Services Agency full-time (More than 10 years)

    Pros

    vacation leave, extended health benefits

    Cons

    Do not pay very well compared to other law enforcement agencies and government and management doesn't treat Officers very well in terms of the collective bargaining processes and attempting quid pro quo for literally everything

    Advice to Management

    Treat people like humans and not numbers


  8. "Comfortable, but redundant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I would usually mention good working conditions, but since phenix we are not even paid. Interesting work.

    Cons

    No opportunities for growth within the organization.


  9. "Nice people, bad management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programmer Analyst in Ottawa, ON (Canada)
    Former Employee - Programmer Analyst in Ottawa, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Canada Border Services Agency full-time (More than 3 years)

    Pros

    Good benefits - pension, PTO, sick leave. Salaries can be good depending on your position. No open-concept office spaces, and generally good coworkers.

    Cons

    No ability to move upwards or laterally. Backwards management processes. Senior management very out of touch.

    Advice to Management

    Listen to your employees more, and provide the ones who perform a track to advance their careers. Invest more in adapting to technological change.


  10. "Change management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ottawa, ON (Canada)
    Former Employee - Anonymous Employee in Ottawa, ON (Canada)

    Pros

    Large agency, possibility to move around

    Cons

    While I was there my job was re-organized three times in 3 years. There was very little stability and management did little for change management.
    There was a lot of inefficiencies in the work that was being done.


  11. "Get out while you can."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EX1 in Toronto, ON (Canada)
    Former Employee - EX1 in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Canada Border Services Agency full-time (More than 10 years)

    Pros

    Lots of good people that genuinely want to help. Decent pay for the work and a good work/life balance, especially at the officer / superintendent level. Things get far less attractive (comparatively) at Chief and above (not worth it from there up).

    Cons

    Incredibly slow to change, significant organisational cultural issues, poor performance management framework, terrible promotion processes (and that's coming from someone successfully promoted repeatedly), management style is from the 1950's, with a few elements from the 80's slipping in. Little will to change, no desire to embrace modern management theory, academia, oversight, research, etc. At EX1, it's all about fitting the exact mould, over, and over, and over, so it's groupthink personified. It just grows from there up the EX ranks.

    Advice to Management

    Follow the rest of the world: Change. That change can't come from within. Senior management (EX3 and above) need a serious shake-up with expertise and knowledge from outside the public sector. Embrace academia, pursue modern management strategies. Learn modern theories on Organisational Behaviour and Psychology.



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