Canada Revenue Agency Reviews | Glassdoor

Canada Revenue Agency Reviews

Updated December 5, 2018
221 reviews

Filter

Filter


3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Canada Revenue Agency CEO and Commissioner Bob Hamilton
Bob Hamilton
1 Rating

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Great work life balance is achievable" (in 80 reviews)

  • "Good pay , good work life balance" (in 24 reviews)

Cons
  • "No job security and too many processed in trying to stay on" (in 10 reviews)

  • "red tape with policies n procedures" (in 13 reviews)

More Pros and Cons

  1. "Testing Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Canada Revenue Agency full-time

    Pros

    Good pay , good work life balance

    Cons

    Nothing to complain about. Non cons


  2. "Good for work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Canada Revenue Agency full-time (More than 3 years)

    Pros

    Work life balance is pretty good

    Cons

    Pay and compensation needs to improve

    Advice to Management

    Increase compensation

  3. "Team leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Canada Revenue Agency full-time (More than 10 years)

    Pros

    Defined pension plan, health benefits, flexible working hours and leave time

    Cons

    No perks, no substantial bonuses for above average performance


  4. "Great Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Canada Revenue Agency full-time

    Pros

    They value people. A lot of opportunities to move around

    Cons

    Old Technology. Bilingualism required to grow


  5. "Call centre - Good pay but sometimes challenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Taxpayer Services Agent in Calgary, AB (Canada)
    Current Employee - Taxpayer Services Agent in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Canada Revenue Agency full-time (More than 5 years)

    Pros

    The work is fast paced but the pay is good for a call centre. The expectations are clear and all you have to do is answer the phone

    Cons

    Some times people call in very angry. Its a challenge to talk to people that won't listen. 99% of people are happy they get some help though.

    Advice to Management

    Provide more training!


  6. Helpful (2)

    "Taxpayer Services Agent"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Canada Revenue Agency full-time

    Pros

    Once you’re permanent: great job security, great benefits, average pay, not having to worry about work outside of work hours.

    Cons

    Micromanagement type feeling. Constantly watched and criticized.


  7. Helpful (1)

    "unsecurity"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    great experience helping people, nice coworkers, good benefits

    Cons

    before 5 years of continuous employment you can be fired any time , many resent changes that confuse employees and make employment more unsecured. I had experienced harassment (the union in Hamilton is not much help for non-permanent employees...) sad story :)

  8. "Great employer for new graduates"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Auditor in Calgary, AB (Canada)
    Current Employee - Tax Auditor in Calgary, AB (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Canada Revenue Agency full-time (More than 3 years)

    Pros

    Excellent work/life balance
    Great benefits
    Flexible work schedule

    Cons

    Slow pace of work with minimal opportunities to learn new skills
    Little or no support from supervisor/management
    No consistency on how tasks are completed

    Advice to Management

    Provide more learning opportunities for you staff.


  9. Helpful (1)

    "NO TALKING AND NO MOVING"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections in Surrey, BC (Canada)
    Current Employee - Collections in Surrey, BC (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Canada Revenue Agency full-time (More than 5 years)

    Pros

    -pay is decent
    -full-time hours (only allowed to do full-time unless your a permanent employee or work at the call centre)
    -overtime (depending on department)
    -benefits (must have a contract longer than 6 months in order to get benefits)
    -flexible schedule (however full-time hours) -some departments are trying to get rid of this (controlling team leaders really)

    Cons

    -micromanagement
    -team leaders will either make work enjoyable or horrible
    -no work life balance
    -team leaders can be on a power trip
    -bullying tactic
    -pressure to increase workflow/files/production
    -must be at your desk
    -no part-time work options unless you're permanent
    -no job security
    -lottery ticket system
    -advancement is difficult
    -racism
    -collection money tactics
    -tests that are not related to the job
    -constant testing for advancement
    -resume doesn't mean anything; don't really use it
    -repetition
    -80% chance of leaving because of stress, team leader or workflow

    Advice to Management

    Team leaders and managers should undergo performance reviews based on the teams' opinion


  10. "ACCOUNTANT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    No opinion of CEO

    I have been working at Canada Revenue Agency full-time (More than 5 years)

    Pros

    top up family leave/flexible work schedule/good pay for recent grads

    Cons

    pay is not indexed for cost of living (same pay in Winnipeg as Vancouver)/progression is not merit based