Canada Revenue Agency Reviews | Glassdoor

Canada Revenue Agency Reviews

Updated August 14, 2017
152 reviews

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3.8
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Kerry-Lynne D. Findlay
22 Ratings

152 Employee Reviews

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Pros
Cons
  • Red tape restrictions on creativity (in 9 reviews)

  • The senior management isn't great and halts a lot of progress (in 8 reviews)

More Pros and Cons

  1. Helpful (2)

    "Politics, unfriendly management, soul sucking work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tax Auditor in Vancouver, BC (Canada)
    Current Employee - Tax Auditor in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Canada Revenue Agency full-time (More than 3 years)

    Pros

    For most jobs in CRA, you are granted a true 9 to 5 job with flexible hours and great health benefits. The pay is overly generous for some positions while a bit under paid for others. It gets very easy to become comfortable with your financial situation.

    Cons

    Being a new employee at this organization automatically makes you feel like a second class citizen. The union will not care about you, management sees you as the easiest target to layoff to reduce budget as you will have no employment rights, promotions and career ladders are muddled by office politics and seniority, the coworkers you work with are frequently not qualified to do their jobs. Contracts are given out with 3 to 4 month terms after the initial 1 year contract and extensions are routinely given out during the last week of the current contract before it expires.

    Advice to Management

    Gain the ability to communicate to your employees. Every time we find out about layoffs and workforce adjustment from the news, the moral in the office shatters. Sometimes telling your employees that you will uphold the minimal legal responsibilities to keep your employment doesn't inspire any confidence the employee has for the organization.


  2. Helpful (1)

    "It has changed, time to move on"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Vancouver, BC (Canada)
    Former Employee - Manager in Vancouver, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The pay is above average and the benefits are good (but they have significantly reduced over the years that I worked there). You really don't have to work hard at all, in fact, if you're a permanent employee it's virtually impossible to get fired for being lazy. As long as you don't do something really stupid or illegal you have a job for life. If you're ever being disciplined just claim a mental disorder and you're basically off the hook.

    Cons

    In BC at least they often use Employment Equity to select candidates who are visible minority or aboriginal. If you're a white male don't even bother applying here, you will not advance. As it's nearly impossible to get fired the environment breeds laziness.

    Advice to Management

    Get real, you lose excellent workers when you don't hire or promote based on merit. Empower your management to deal with lazy workers.

  3. Helpful (5)

    "Not the place you want to work long term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Decent wages for lower level positions
    - Good benefits

    Cons

    - Culture and values suck.
    - Management does it's best to prevent job security if you're a term employee. Often people who are approaching 5 years of uninterrupted work terms are laid off simply to prevent them from gaining permanent work status.
    - Managers are often appointed simply because they've been working for longer. LOTS of nepotism. Often family members working in the same location will be promoted over more qualified candidates if they have a relative who is a member of management.
    - Wages for more specialized positions that require higher education aren't competitive with jobs with similar qualifications in the private sector.
    - No value for maintaining young workers

    Advice to Management

    Reevaluate your workplace culture and hiring practices. Keeping employees long term and providing a more flexible work environment would pay off long term. People may even be willing to work for less competitive wages if there's better job security and benefits. Working from home rather than in office would help prevent burn out of employees. It works for the private sector! Try being a competitive workplace rather than a regressive one. Just because you've done the same thing for 20 years doesn't mean you've been doing a good job.


  4. Helpful (1)

    "Appeals Officer - Student"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Can take breaks as long as you want. Pay is decent. Private space. No one checking up on you every minute

    Cons

    Not much support from upper management. Chose favorites all the time. Made students do a lot of the work since they were cheaper for them


  5. "Taxpayer service agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Taxpayer Services Agent in Toronto, ON (Canada)
    Current Employee - Taxpayer Services Agent in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    work life balance is good

    Cons

    everything else is not good

    Advice to Management

    be more competent


  6. "Beware if you are a Student"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    good pay, good hours, etc. all the reasons for working in the Government

    Cons

    If you are a student and need time off to take an exam or to study even if you fill in all the forms the payroll system doesn't catch any changes from your 'regular' hours so you will get a bill from the CRA once you stop working there. Senior management has known about this problem and won't fix it. So beware of the CRA if you are a student. Save your money because you will probably have to pay something back if you took any time off to write exams or to study. They won't fix this problem. They just stick their heads in the sand and pretend it doesn't exist.

    Advice to Management

    Fix your problems with your payroll systems. It isn't fair to students who get dinged for a problem of overpayment which they have know way of knowing exists, but you certainly know of this problem.


  7. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Ottawa, ON (Canada)
    Current Employee - Manager in Ottawa, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Over all it's not a bad place to work if you can stay away from dealing with upper management and ignore the political side of it, and I don't mean office politics, I mean as in government. It can be tough trying to forget that you're also a taxpayer.

    Cons

    There is too much emphasis on promoting to meet the political goals of the gov't as opposed to the public recieving the service. (ie. promoting based on language)

  8. "Nice place for a first job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    This is a nice place if you are just starting your career. Some good processes are in place.

    Cons

    There is too much bureaucracy. There is not much room for moving up. This is not a progressive environment. Innovation and new ideas are not encouraged.

    Advice to Management

    Offer more opportunities for employee leadership development.


  9. "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Assistant in Toronto, ON (Canada)
    Current Employee - Collections Assistant in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Canada Revenue Agency full-time (More than a year)

    Pros

    Can't take your work home with you.

    Cons

    The main problem is that there is very little room for advancement.

    Advice to Management

    Stop passing the buck, and take responsibility.


  10. "Born to be mild"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Specialist in Ottawa, ON (Canada)
    Current Employee - IT Specialist in Ottawa, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Canada Revenue Agency full-time (More than 10 years)

    Pros

    Family friendly
    Various work locations
    Opportunities for various positions in one's chosen field
    Educational credentials are flexible

    Cons

    University graduates are typically shunned by a blue-collar unionized culture
    Management, especially the middle layer is very complacent -- really lacks vision
    Team leaders in IT are not qualified to manager technical staff. Chosen based on non-technical criteria.

    Advice to Management

    Gently push out the deadwood in middle management


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