Canon USA Reviews in New York City, NY | Glassdoor

Canon USA New York City Reviews

Updated July 18, 2017
167 reviews

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New York City, NY Area

2.6
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Canon USA President and CEO Joe Adachi
Joe Adachi
96 Ratings

167 Employee Reviews

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Pros
Cons
  • The strick 9 to 5 policy with no flex time is highly unattractive (in 18 reviews)

  • Upper management completely insulated from low status "working (in 18 reviews)

More Pros and Cons

  1. "Account Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Service Representative in Melville, NY
    Current Employee - Account Service Representative in Melville, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Canon USA full-time (More than 5 years)

    Pros

    They offer good benefits such as medical, dental and vacation time right from the beginning of your employment.
    Depending on your division, the work-Life balance is pretty good.

    Cons

    The salaries are on the low side

    Advice to Management

    If you want to keep your solid employees, you need to pay them better.


  2. "Good company with culture challenges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melville, NY
    Current Employee - Anonymous Employee in Melville, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Canon USA full-time (More than a year)

    Pros

    Great overall company, with excellent benefits (time off, insurance, etc.)

    Cons

    Challenging culture - culture requires consensus for decisions, changes, etc. Significant amount of time is spent going in a circle. At best, the timeline for projects, changes, etc is significantly longer than it needs to be. In some instances, the change just never happens. People don't often leave the organization, so there are individuals that are not performing at an optimal level, which are there for years (despite lack of performance). Opportunity for growth is limited. People that desire to make change happen and are used to moving quickly are likely to struggle here.

  3. "Organized, structured"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Melville, NY
    Former Employee - Project Manager in Melville, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Can learn about global, giant company.
    Structured, yet many opportunities.

    Cons

    Deep hierarchy .
    Sometimes slow moving

    Advice to Management

    more opportunities to periodically understand top management policies and strategies would be useful


  4. Helpful (2)

    "Marketing manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Melville, NY
    Current Employee - Marketing Manager in Melville, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Canon USA full-time (More than 10 years)

    Pros

    Nice office
    Decent benefits - vacation and insurance
    Covered parking garage
    Nice cafeteria
    Business casual attire
    Access to camera equipment

    Cons

    Terrible senior management with only Canon experience
    Strong Japanese culture that's unwilling to adapt to Americans
    Slow to make changes/adapt to changing trends
    Okay with being mediocre
    Below average pay
    Too much focus on being on time - there is a strict 9-5 policy
    Inflexible with working parents
    Antiquated processes
    Still believes in moving boxes - not the customer experience
    Working with low-talent colleagues.

    Advice to Management

    Retire current executives
    Bring in experienced senior leaders from outside
    Adapt to new trends
    Promote employees based on experience and not tenure
    Pay for experience and hire better talent
    Empower your employees and HR to make required changes


  5. Helpful (10)

    "It's over. You're done."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Melville, NY
    Current Employee - Director in Melville, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Canon USA full-time (More than 5 years)

    Pros

    It is difficult to identify ANY pros - unless you are a business journalist/student curious to experience, first-hand, life at a twentieth century corporate dinosaur that appears unable or unwilling to adapt to the cultural and technological changes of the early twenty-first century.

    Cons

    Identifying cons is easy. There are so many.

    You know how growing companies competing to retain and engage the best and brightest employees necessary for success in the twenty-first century economy are working toward the goals of: 1. developing stronger management teams; 2. investing in modern technology that is efficient and effective for employees to use; 3. becoming less hierarchical, and more transparent regarding corporate vision and purpose; and 4. establishing flexible, diverse, and inclusive workplaces? Well, Canon definitely is NOT one of those companies.

    Regarding fostering stronger management teams: At Canon, the vast majority of senior management positions are filled by Japanese expatriates who appear to have no interest whatsoever in learning about, let alone embracing, American culture or American business practices. Most of the few remaining senior management positions are filled by a small, insular, and insecure group of American men who have worked at Canon most, if not all, of their careers, and who appear to have achieved their management positions not through any business or management acumen, but rather as a result only of their willingness to serve as unquestioning “Yes-Men” to their Japanese superiors.

    As for investing in modern technology that is efficient and effective for employees to use: At Canon, employees communicate by e-mailing using a system that is OVER 30 YEARS OUT OF DATE, and many of the Internet websites an employee might want to use as part of her or his job are inaccessible/unusable because Canon’s IT system supports only outdated and obsolete web browsers.

    Regarding becoming less hierarchical, and more transparent concerning corporate vision and purpose: Canon seems obsessed with job titles. Certain parking lots are off-limits (guarded by steel gates and security cameras) to employees not having a Senior Management title. And employees can be discouraged from speaking to, or e-mailing, Senior Managers without first obtaining clearance from employees beneath that Senior Manager in the chain of command. Senior Management refuses even to allow things as basic as Corporate Organizational Charts to be shared with all employees (Corporate Organizational Charts are e-mailed to Senior Management ONLY). So, not surprisingly, critical matters like the company’s vision, purpose, or goals for a given year or quarter are rarely, if ever, shared by Senior Management with employees.

    As for establishing a flexible, diverse, and inclusive workforce: At Canon, there is no flexibility whatsoever. Every employee is expected to work Monday-Friday from exactly 9 am-5 pm (the company recently installed a “Punctuality Tool For Managers” that requires managers to track the precise arrival and departure time of every employee, and to prepare reports for any employee arriving even one second after 9 am or leaving even one second before 5 pm). If an employee is asked by management to work or travel outside the Monday-Friday 9 am-5pm window, or on weekends, Canon’s HR policies do NOT not allow the employee to be paid (whether in money or in banked time) for that overtime or weekend work. Part-time/flex-time work also typically is not allowed, no matter the circumstances. Officially, employees do not even have a choice regarding when they can begin and end their lunch hours – Canon’s HR Department circulates e-mails stating that an employee’s specific lunch hour start and stop time is determined by which specific floor of the building the employee works on. And Canon’s first-ever Senior Manager for Diversity & Inclusion quit the company after only nine months. Any guesses why that might be?

    Advice to Management

    Your inability/unwillingness to adapt to the cultural and technological changes of the twenty-first century has made it impossible for Canon to attract or retain the best and brightest employees it needs in order to have any chance of surviving. It's over. You're done.


  6. "Awesome company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Specialist in Melville, NY
    Current Employee - Talent Acquisition Specialist in Melville, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Canon USA full-time (More than a year)

    Pros

    Excellent benefits, 3 week vacation, 401k with match, profit sharing, 35 hour work week, professional environment, brand new state of the art office building.

    Cons

    Nothing negative to say about this company. There's a reason why they've been around since the 30's. Highly recommend Canon USA!

    Advice to Management

    Keep up the good work!


  7. Helpful (5)

    "Don't get it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resource in Melville, NY
    Current Employee - Human Resource in Melville, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Canon USA full-time (More than 3 years)

    Pros

    You get a paycheck! Get to ride the elevators for free!

    Cons

    We had a town hall meeting, big dogs live in fantasy world, in Melville. We filled out a survey of what we think of company, thy come back saying are not happy with Management in the regions. Upper Management fail to look in the mirror.

    Advice to Management

    Promote true leaders not puppets you currently have in Management.

  8. "Marketing Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Specialist in Melville, NY
    Current Employee - Marketing Specialist in Melville, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Canon USA full-time (More than 3 years)

    Pros

    Job security and work/life balance

    Cons

    Promotions take a while to get and salary is on the lower side


  9. Helpful (3)

    "OK Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Melville, NY
    Former Employee - Anonymous Employee in Melville, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Canon USA full-time (More than 8 years)

    Pros

    Good health insurance coverage and only having to work 35 hours a week.

    Cons

    No flex time and pay is below average.


  10. Helpful (7)

    "AVOID. AVOID. AVOID"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Specialist in Melville, NY
    Former Employee - Technical Specialist in Melville, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Canon USA full-time

    Pros

    Great health benefits, new facility, parking garage, location close to LIE.

    Cons

    -Employees are treated like misbehaved children.
    -There is a petty emphasis on swiping into the building on time -- even if you are 2 seconds late, it will be held against you even if you stay late to make up the time -- which also encourages a lot of "face time" at your desk in order to make anything count.
    -You must announce your bathroom breaks, lunch, meetings, leaving to communicate with a co-worker who sits a few feet away because upper management does not have enough substantial work and wants every second of your time making them look good accounted for. God forbid you had a weird lunch and are in the bathroom for 10 minutes -- management will want to know where you were.
    -Upper management is set in their outdated ways and will pretend to acknowledge your innovative ideas, when they really have zero intention of supporting your ideas and will instead support the people above them whom they bend over and do tricks for.
    -The same formula is applied to every project, task or event and barely any new ideas are used to shake things up. Despite using the same formulaic approach, upper management will somehow forget how to do it right each time.
    -Employees can be catty, petty and/or incestuous, so be wary of who you associate yourself with. It's like a high school.
    -It is an uninspiring environment that will dilute your spirit, ideas and enthusiasm where they could be valued and built upon elsewhere.
    -Hiring practices are somewhat based upon salary requirements, so if you ask for too much, they could reject your consideration even if you are more than qualified.
    -There is barely any flex time, so god forbid a friend/family member needs your attention, you better get an Academy Award worthy-story to be excused for a bit.
    -No morale boosting events, acknowledgements
    -No smoking on campus, even if you are outdoors and far from the building
    -Promotions based on tenure and not skill-set, which means unqualified employees will benefit and qualified ones will be looked over
    -No organization within departments, whether it's server content, roles, systems, etc
    -Cafeteria downstairs is constantly increasing prices in increments that are sometimes advertised and sometimes randomly done without notice.

    Advice to Management

    -Support your team members
    -Acknowledge the NEED for a work/life balance


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