Canon USA Reviews | Glassdoor

Canon USA Reviews

Updated July 19, 2017
338 reviews

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2.8
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Canon USA President and CEO Joe Adachi
Joe Adachi
172 Ratings

338 Employee Reviews

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Pros
Cons
  • The strick 9 to 5 policy with no flex time is highly unattractive (in 18 reviews)

  • Upper management completely insulated from low status "working (in 18 reviews)

More Pros and Cons

  1. "Account Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Service Representative in Melville, NY
    Current Employee - Account Service Representative in Melville, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Canon USA full-time (More than 5 years)

    Pros

    They offer good benefits such as medical, dental and vacation time right from the beginning of your employment.
    Depending on your division, the work-Life balance is pretty good.

    Cons

    The salaries are on the low side

    Advice to Management

    If you want to keep your solid employees, you need to pay them better.


  2. "Not very good management and culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cambridge, MA
    Current Employee - Anonymous Employee in Cambridge, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Canon USA full-time

    Pros

    Jog is relatively stable. Reasonable salary and benefit. Regular working hours. Projects are challenging.

    Cons

    Culture, leadership and management are not good. Communication from up to down is bad. Lack of big picture and directions. Hard work is not rewarded. Not a fair evaluation system. Promotion is difficult even if you make extra effort especially for engineers. It seems that it happens only if you stay long enough. Communication in the team sometimes difficult. Hours and many rules are not flexible.

    Advice to Management

    Reward the people who really contribute and make the effort for the company. Motivate the hardworking people instead of suppressing them. Provide good communication channels between engineering team and management so that people are at the same page and agree on the goals. Listen and discuss with employees more so that we as a team have the same big picture and direction. Hrs and rules need to be more flexible. Trust and respect your employees.

  3. "Good company with culture challenges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Melville, NY
    Current Employee - Anonymous Employee in Melville, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Canon USA full-time (More than a year)

    Pros

    Great overall company, with excellent benefits (time off, insurance, etc.)

    Cons

    Challenging culture - culture requires consensus for decisions, changes, etc. Significant amount of time is spent going in a circle. At best, the timeline for projects, changes, etc is significantly longer than it needs to be. In some instances, the change just never happens. People don't often leave the organization, so there are individuals that are not performing at an optimal level, which are there for years (despite lack of performance). Opportunity for growth is limited. People that desire to make change happen and are used to moving quickly are likely to struggle here.


  4. "Federal Account Executive"

    StarStarStarStarStar
    Current Employee - Federal Account Manager in Arlington, VA
    Current Employee - Federal Account Manager in Arlington, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Canon USA full-time (More than 3 years)

    Pros

    Company Board Range of Product Offerings

    Cons

    Not applicable at this time

    Advice to Management

    N/A


  5. "Solid company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Irvine, CA
    Former Employee - Manager in Irvine, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Canon USA full-time (More than 10 years)

    Pros

    Company is very solid with excellent benefits. People are nice and tend to stay with the company for a long time.

    Cons

    Very conservative which can be good and bad. Things move slowly which can be frustrating at times. Sales are on the decline.

    Advice to Management

    Use your abundant cash to make some great acquisitions and integrate them into the company well. Work hard to eliminate overlap in the company.


  6. "Organized, structured"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Melville, NY
    Former Employee - Project Manager in Melville, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Can learn about global, giant company.
    Structured, yet many opportunities.

    Cons

    Deep hierarchy .
    Sometimes slow moving

    Advice to Management

    more opportunities to periodically understand top management policies and strategies would be useful


  7. Helpful (3)

    "Run Forrest, run!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technology Analyst in Chicago, IL
    Current Employee - Technology Analyst in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Canon USA full-time (More than 5 years)

    Pros

    It beats bagging groceries. or flipping burgers. Some days.

    Cons

    Where to begin?
    Japanese culture too thick for an American company. College educated professionals treated like children by arrogant managers.
    Upper management completely insulated from low status "working
    people." They even have their own elevators and parking garages (really!)
    Pay is not anywhere near competitive.
    They still use LOTUS NOTES In 2017! We are supposed to be a technology company!
    Zero career growth. Zero advancement. They have tuition reimbursement but make the rules so difficult that you can't use it. I had to pay out of pocket for classes just to help DO MY JOB BETTER! I just look at it as an investment in getting a new job.
    They make a mockery of standard od modern HR standards.
    Benefits not up to par with other large companies.
    Work/life balance? What is that?

    Advice to Management

    Pointless. They will NEVER listen.

  8. Helpful (2)

    "Marketing manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Melville, NY
    Current Employee - Marketing Manager in Melville, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Canon USA full-time (More than 10 years)

    Pros

    Nice office
    Decent benefits - vacation and insurance
    Covered parking garage
    Nice cafeteria
    Business casual attire
    Access to camera equipment

    Cons

    Terrible senior management with only Canon experience
    Strong Japanese culture that's unwilling to adapt to Americans
    Slow to make changes/adapt to changing trends
    Okay with being mediocre
    Below average pay
    Too much focus on being on time - there is a strict 9-5 policy
    Inflexible with working parents
    Antiquated processes
    Still believes in moving boxes - not the customer experience
    Working with low-talent colleagues.

    Advice to Management

    Retire current executives
    Bring in experienced senior leaders from outside
    Adapt to new trends
    Promote employees based on experience and not tenure
    Pay for experience and hire better talent
    Empower your employees and HR to make required changes


  9. Helpful (10)

    "It's over. You're done."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Melville, NY
    Current Employee - Director in Melville, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Canon USA full-time (More than 5 years)

    Pros

    It is difficult to identify ANY pros - unless you are a business journalist/student curious to experience, first-hand, life at a twentieth century corporate dinosaur that appears unable or unwilling to adapt to the cultural and technological changes of the early twenty-first century.

    Cons

    Identifying cons is easy. There are so many.

    You know how growing companies competing to retain and engage the best and brightest employees necessary for success in the twenty-first century economy are working toward the goals of: 1. developing stronger management teams; 2. investing in modern technology that is efficient and effective for employees to use; 3. becoming less hierarchical, and more transparent regarding corporate vision and purpose; and 4. establishing flexible, diverse, and inclusive workplaces? Well, Canon definitely is NOT one of those companies.

    Regarding fostering stronger management teams: At Canon, the vast majority of senior management positions are filled by Japanese expatriates who appear to have no interest whatsoever in learning about, let alone embracing, American culture or American business practices. Most of the few remaining senior management positions are filled by a small, insular, and insecure group of American men who have worked at Canon most, if not all, of their careers, and who appear to have achieved their management positions not through any business or management acumen, but rather as a result only of their willingness to serve as unquestioning “Yes-Men” to their Japanese superiors.

    As for investing in modern technology that is efficient and effective for employees to use: At Canon, employees communicate by e-mailing using a system that is OVER 30 YEARS OUT OF DATE, and many of the Internet websites an employee might want to use as part of her or his job are inaccessible/unusable because Canon’s IT system supports only outdated and obsolete web browsers.

    Regarding becoming less hierarchical, and more transparent concerning corporate vision and purpose: Canon seems obsessed with job titles. Certain parking lots are off-limits (guarded by steel gates and security cameras) to employees not having a Senior Management title. And employees can be discouraged from speaking to, or e-mailing, Senior Managers without first obtaining clearance from employees beneath that Senior Manager in the chain of command. Senior Management refuses even to allow things as basic as Corporate Organizational Charts to be shared with all employees (Corporate Organizational Charts are e-mailed to Senior Management ONLY). So, not surprisingly, critical matters like the company’s vision, purpose, or goals for a given year or quarter are rarely, if ever, shared by Senior Management with employees.

    As for establishing a flexible, diverse, and inclusive workforce: At Canon, there is no flexibility whatsoever. Every employee is expected to work Monday-Friday from exactly 9 am-5 pm (the company recently installed a “Punctuality Tool For Managers” that requires managers to track the precise arrival and departure time of every employee, and to prepare reports for any employee arriving even one second after 9 am or leaving even one second before 5 pm). If an employee is asked by management to work or travel outside the Monday-Friday 9 am-5pm window, or on weekends, Canon’s HR policies do NOT not allow the employee to be paid (whether in money or in banked time) for that overtime or weekend work. Part-time/flex-time work also typically is not allowed, no matter the circumstances. Officially, employees do not even have a choice regarding when they can begin and end their lunch hours – Canon’s HR Department circulates e-mails stating that an employee’s specific lunch hour start and stop time is determined by which specific floor of the building the employee works on. And Canon’s first-ever Senior Manager for Diversity & Inclusion quit the company after only nine months. Any guesses why that might be?

    Advice to Management

    Your inability/unwillingness to adapt to the cultural and technological changes of the twenty-first century has made it impossible for Canon to attract or retain the best and brightest employees it needs in order to have any chance of surviving. It's over. You're done.


  10. "Awesome company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Specialist in Melville, NY
    Current Employee - Talent Acquisition Specialist in Melville, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Canon USA full-time (More than a year)

    Pros

    Excellent benefits, 3 week vacation, 401k with match, profit sharing, 35 hour work week, professional environment, brand new state of the art office building.

    Cons

    Nothing negative to say about this company. There's a reason why they've been around since the 30's. Highly recommend Canon USA!

    Advice to Management

    Keep up the good work!


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