Capcom USA Reviews | Glassdoor

Capcom USA Reviews

11 reviews

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2.2
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Kiichiro Urata
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Employee Reviews

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  1. Helpful (1)

    "Missed opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Events Coordinator in San Mateo, CA
    Former Employee - Events Coordinator in San Mateo, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Capcom USA full-time (More than 3 years)

    Pros

    Individuals within the company make working for the company enjoyable.

    Cons

    Intense disconnect between USA office and Japanese office. Lower than average salaries, minimal in house benefits. Lack of support from much of upper management.

    Advice to Management

    Pay your employees a decent wage!


  2. Helpful (2)

    "my experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Capcom USA full-time (More than a year)

    Pros

    the fact you are working for one of the long standing game company with current IP

    Cons

    too much Japanese style work culture, and not much local decision power, which means many things needs to work around Japan time. Pay low for bay area company


  3. Helpful (1)

    "Broken remote office"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Capcom USA full-time (More than 3 years)

    Pros

    The low-level and mid-level staff are truly passionate about the brand, knowledgeable, and are fun. Most are incredible workers.

    Cons

    Zero-Management.
    There is a huge disconnect from HQ.
    Senior Leadership's responsibility is 100% to report the numbers to Capcom Japan and ensure a profit is made, no matter how small. They do not lead the company or care about morale of its employees.
    There is no big picture thought to growth and success over time.

    The do NOT pay market value to their employees and it is embarrassing how low the pay tends to be.

    Advice to Management

    Compare salaries to other companies in Silicon Valley. Pay proper wage!
    Re-think your long term strategies and care for your brands. A loss this quarter with the right decision may be the path to have big gains in the future.


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  5. Helpful (2)

    "Not ready for the big time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Mateo, CA
    Former Employee - Manager in San Mateo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capcom USA full-time (More than 3 years)

    Pros

    It has been around forever

    Cons

    They don't know what they are doing


  6. Helpful (2)

    "Warring Clans"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You get to work on some of the best IP in the video game world.

    Cons

    Japan will never let you ship it. Much less control it

    Advice to Management

    If you want to make games that do well in America... listen to your American staff


  7. "Capcom Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Capcom USA full-time (More than 5 years)

    Pros

    Managers let you figure out how you want to accomplish a task; work hours are flexible; health benefits are great; 401k matching; work is reasonable; very nice coworkers; very honest coworkers;

    Cons

    No promotions, no career development;


  8. Helpful (5)

    "Good at bringing talent on, horrible at retaining it."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Marketing Coordinator in San Mateo, CA
    Current Contractor - Marketing Coordinator in San Mateo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Capcom USA as a contractor (More than 3 years)

    Pros

    1) Excellent company to enter the video game industry through.
    2) Very tight knit group of co-workers, a real family atmosphere.
    3) A lot of travel, if you are into that sort of thing.

    Cons

    1) Below average wages.
    2) No career path for entry and junior level employees.
    3) Extreme case of bureaucracy, with new systems of approvals and paperwork being introduced constantly.
    4) Lack of head count leads to overworked, over stressed employees.
    5) Highly Japanese style of micromanagement.

    Advice to Management

    If the talent you bring in is your greatest asset, then you should concentrate on nurturing it.


  9. Helpful (3)

    "A Good Company Held Back by Poor Priorities"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    No opinion of CEO

    Pros

    Opportunity to build skills and grow professionally, so long as you take the initiative.
    Exposure to the videogame industry and popular IPs.
    Passionate and energetic co-workers.
    Casual work environment and flexible schedule (depending on your manager).
    As a Japanese subsidiary, Capcom USA is on a tight leash, but it contributes greatly to the company's bottomline.

    Cons

    As with almost every publisher in the videogame space, pay is substandard.
    Employees, while young and energetic, also tend to be inexperienced.
    Inconsistent structure, with excess bureaucracy in some places and a complete lack of process in others.
    Very little knowledge sharing.
    Rudderless management.

    Advice to Management

    Make some effort to find and *keep* talent. Proactively invest in your employees by offering training and other opportunities to build skills. Stop using platitudes to motivate. Instead, be open, honest, and lead by example.


  10. Helpful (3)

    "American Subsidiary = Japan's Whipping Boy"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Mateo, CA
    Current Employee - Anonymous Employee in San Mateo, CA
    No opinion of CEO

    Pros

    Exposure to the video game industry
    Interesting, tight-knit group of coworkers
    Opportunity to see how a Japanese company operates in America

    Cons

    Very rigid corporate structure
    Japan-centric management style
    Lack of recognition for serious contributions

    Advice to Management

    Be aware that Capcom operates within a creative industry. Create incentives to hire and keep young, talented, and experienced individuals. Don't be obsessed with structure for structure's sake. Make sure it works, but more importantly, that it actually has a purpose.


  11. Helpful (3)

    "I think I'm turning Japanese!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    High visibility role where you can learn from other groups and gain valuable experience. Ratio of extremely competent employees to incompetent employees are 1:1.

    Cons

    - Low compensation
    - No work/life balance
    - Japanese style management (micromanagement)
    - Poor benefits
    - Huge discrepancy in work hours in different departments

    Advice to Management

    - Compensate employees to at least industry standard.
    - Office politics can get in the way of making good decisions.
    - Focus on more import issues rather than wasting time and energy nitpicking on every dollar and cent
    - We are not in Japan