Capella University Reviews | Glassdoor

Capella University Reviews

Updated June 22, 2017
215 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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Kevin Gilligan
15 Ratings

215 Employee Reviews

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Pros
  • Good work/life balance, highly unusual for anyone to request work outside of normal business hours (in 21 reviews)

  • Work from home, good supervisors, good communication between everyone (in 8 reviews)

Cons
  • Now it's just a call center with a bunch of managers looking at numbers (in 10 reviews)

  • The full time remote employees have a little different experience and often feel less connected with the organization (understandably) (in 5 reviews)

More Pros and Cons

  1. "Great place, tough field"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Minneapolis, MN
    Current Employee - Operations Manager in Minneapolis, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Capella University full-time (More than 8 years)

    Pros

    Flexibility, Autonomy. Forward thinking organization with resources to implement technical advances. Lots of thoughtful and smart people working together on interesting opportunities focused on learners succeeding both with degree completion and with growth/traction in their chosen field.

    Cons

    Difficult growth environment -- online higher ed has faced and continues to face a difficult competitive environment. Slow growth for the org = slow growth for leaders.


  2. "Project Coordinator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Coordinator in Minneapolis, MN
    Current Employee - Project Coordinator in Minneapolis, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Capella University full-time (More than a year)

    Pros

    Good benefits, good people, mission-driven

    Cons

    Salaries are SIGNIFICANTLY under-market, meeting-heavy culture

    Advice to Management

    Pay your employees to stay!

  3. "Financial Aid Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Aid Advisor in Minneapolis, MN
    Current Employee - Financial Aid Advisor in Minneapolis, MN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Capella University full-time (More than a year)

    Pros

    Great work/life balance, great supervisors, comfortable position that presents new challenges and allows opportunities for internal growth. Great benefits as well.

    Cons

    Would like to earn more money.

    Advice to Management

    None to speak of.


  4. "Becoming University of Phoenix"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professor in Baltimore, MD
    Former Employee - Professor in Baltimore, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capella University part-time (More than 3 years)

    Pros

    Some smart colleagues who give a crap.

    Cons

    Making it work on the back of low paid adjuncts while charging a king's ransom for tuition. PhD review doesn't work because of low committee pay. Old courses with no renewals.

    Advice to Management

    Less of you, more of Professors delivering courses they can be proud of.


  5. Helpful (2)

    "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Database Administrator in Minneapolis, MN
    Former Employee - Senior Database Administrator in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capella University full-time (More than 3 years)

    Pros

    Great staff that works well together. Extremely collaborative.

    Cons

    Not much room to grow ones career.

    Advice to Management

    Watch for growth opportunities for your employees.


  6. Helpful (1)

    "Instructional Designer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Instructional Designer in Minneapolis, MN
    Current Employee - Instructional Designer in Minneapolis, MN
    Recommends
    Positive Outlook

    I have been working at Capella University full-time (More than 5 years)

    Pros

    Innovative, fun, fast-paced, professional setting

    Cons

    Little room for upward growth

    Advice to Management

    More opportunities for team building and professional development would be ideal. As noted in the cons, there is little room for upward (or even lateral) growth due to small company size.


  7. Helpful (1)

    "Living up to the hype"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Capella University full-time (More than 8 years)

    Pros

    The outward offerings are well designed for UX. Diversity encouraged. Great co-workers. Female leaders, even in IT. Project/ Goal oriented.

    Cons

    Smallest work cubicles have ever seen. The drive to extract profits ride on employees backs, especially those that are not student facing (customer service).

    Advice to Management

    Stop managing for this quarter's dividends, and look to the future. Live up to the documents that are published online regarding 'working at Capella'. Creating a sweatshop is driving great people away.

  8. Helpful (1)

    "CU"

    Star Star Star Star Star
    Current Employee - Psychology Teaching Assistant in Houston, TX
    Current Employee - Psychology Teaching Assistant in Houston, TX

    I have been working at Capella University (Less than a year)

    Pros

    Warm, caring, positive, helpful, leadership

    Cons

    none, none, none, none, none


  9. Helpful (4)

    "More Business than Education"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Minneapolis, MN
    Current Employee - Anonymous Employee in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capella University full-time (More than a year)

    Pros

    Options for remote if you advise, people are amazing, fun and creative, some of the best people I know. I truly enjoy my job and love my team. The environment can be friendly, and very work hard to play hard. Capella is a very young place to work, mostly Millennials. Good vacation time and nice pay.

    Cons

    Take your Masters in Education and forget it because none of your leaders have any idea about Educational Theory or student service backgrounds, most will have an MBA. probably from Capella. Advising uses the GROW model, or transformative advising methods, not totally bad, but your calls are listened to and you are scored based on a model that is not meant for advising adults. Many students do not have appropriate skills to be in a graduate program and faculty and advisors are expected to help learners through this. Enrollment is amazing, but they honestly enroll anyone.

    Advice to Management

    Stop creating Bachelor's programs, other for-profits are being investigated due to shady Bachelor programs. Set the bar higher for your students, have pride in your programs! If you want good Gainful Employment numbers, attract better students. Bring actual Student Service leaders into your teams, I find it very annoying that my supervisor can tell me stats on my calls but has no clue about actual student services, and it it is student services, not customer services...telling me about my numbers is not transforming me as an advisor.


  10. Helpful (5)

    "Professional development non existent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate IT Systems and Applications Developer in Minneapolis, MN
    Former Employee - Corporate IT Systems and Applications Developer in Minneapolis, MN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capella University full-time (More than 3 years)

    Pros

    Bus pass discount saved hassle for driving and parking in downtown. More holidays because it's part of education system. Skyway saved walking outside during winter to get to some cheap lunch places. Employee education tuition is free but other charges are not, taxation limit as well on how many classes per year.

    Cons

    Very clique oriented place. Many managers showed favoritism. They did not have any professional development plans and mentoring program. The ones they favor got promoted even with lack of experience and skills. I.T. managers did not know SDLC, capability models and development methodologies. All was driven by stock price, no bonus during the entire year including holiday. Managers gave no explanation on 1% merit annual increase, they were lying that everyone got 1%.

    Advice to Management

    Many of you are unqualified. IT department has many people without real experiences and job skills. You made thing looks good on surface only. Show something with a real purpose and value your day to day workers that make your business staying alive.


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