Capita Reviews in Cheltenham, England | Glassdoor

Capita Cheltenham Reviews

5 reviews

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Cheltenham, England (UK)

2.0
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Capita CEO Andy Parker
Andy Parker
1 Rating

5 Employee Reviews

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  1. "Review"

    Star Star Star Star Star
    Former Contractor - Anonymous Contractor in Cheltenham, England (UK)
    Former Contractor - Anonymous Contractor in Cheltenham, England (UK)

    I worked at Capita as a contractor

    Pros

    Nice people, local convenient location.

    Cons

    Communication between managers and team members is not good.


  2. Helpful (3)

    "The "cons" outweighed the "pros""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrator in Cheltenham, England (UK)
    Former Employee - Administrator in Cheltenham, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Capita full-time (More than a year)

    Pros

    Not a bad company to have on your CV.

    Cons

    Where do I start? In the area that I was employed there was a HUGE (and I mean HUGE) turnover of staff. When I was hired, I felt - WOW! Got a job! - then I realised that provided you had a basic grasp of numbers and could string two words together you were certain of a position. After a while I understood why so many people left. Performance targets. There was a certain programme which you needed to use to track the minutes you'd taken to perform every single on of your individual tasks - couple this with your very own "error reports" and you feel like you are back at Primary School. The only people who seemed happy to be there were the ones who had been in the organisation since the Year Dot. I'd be happy to be there too if I had a very generous allotment of holiday and an enormous pay packet. Every month, we'd be treated to the sight of a group of fresh faced young people being shown around the building and we'd mentally make bets on how long they'd stay. Never very long. My last day there was the happiest I'd been in a LONG time. Beware.

    Advice to Management

    Manage. Make an effort to help your employees feel valued, not just a replaceable cog in an enormous machine.


  3. "Nice people, not much room for growth"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Technician in Cheltenham, England (UK)
    Former Employee - Data Technician in Cheltenham, England (UK)
    Recommends
    Neutral Outlook

    I worked at Capita full-time (More than 3 years)

    Pros

    Flexi-time is very very, especially if you have kids or outside commitments. Being able to organise your own workflow is good and there's a nice social aspect.

    Cons

    No realistic promotion prospects, everything is purely based on how long you've been there, so there's no motivation to work hard or excel.


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  5. Helpful (1)

    "Haemorrhaging expertise at an alarming rate"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cheltenham, England (UK)
    Current Employee - Anonymous Employee in Cheltenham, England (UK)
    Doesn't Recommend

    Pros

    Beautiful building and a good canteen with good people. Excellent attitude to recycling and charity. Comfortable desks and chairs. Very good coffee machines.

    Cons

    Lack of training on arrival. Management also appeared unbriefed in what they were supposed to be doing. Many of us appear to be employed just to chase other people. Management uninspired. Jobs of many colleagues now outsourced to separate businesses. Many wasted opportunities and talents. Fear culture characterised by the words "get it done".

    Advice to Management

    An induction for new employees would be sensible. Nurture talent within the company rather than outsourcing. Plan before the event rather than wait for a disaster. Sometimes extreme cost cutting can be expensive.


  6. Helpful (3)

    "Pay not equal within same business units"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Cheltenham, England (UK)
    Current Employee - Business Analyst in Cheltenham, England (UK)
    No opinion of CEO

    Pros

    - Decent people.
    - Plenty of scope for movement between teams.
    - Focused on getting the job done.
    - Job Security

    Cons

    - Poor remuneration
    - Little non salary related benefits
    - No long term career progression
    - Poor communication.
    - Poor study programme.
    - Management often consist of unqualified people due to "face fitting".
    - Company has a sistemic policy of chucking money at problems

    Advice to Management

    Listen to staff and try and try to reward hard workers with better benefits.


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