Capita Reviews in London, England | Glassdoor

Capita London Reviews

Updated December 2, 2017
215 reviews

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London, England (UK)

2.7
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Capita CEO Andy Parker
Andy Parker
65 Ratings

215 Employee Reviews

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Pros
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More Pros and Cons

  1. "Interesting company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Consultant in London, England (UK)
    Former Employee - Senior Consultant in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Capita full-time (More than 3 years)

    Pros

    A reasonable business. Good benefits. Good policy. Strong business in various markets. Profitable. Good teams and flexible working. What else

    Cons

    Not the most dynamic of businesses but adapting to a changing digital landscape. There are many competitors in fields as with any business.

    Capita Response

    Dec 4, 2017 – Account Manager

    Thank you for taking the time to leave a review on your time at Capita!


  2. "the platform is yours"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Database Administrator in London, England (UK)
    Current Employee - Database Administrator in London, England (UK)
    Recommends
    Positive Outlook

    I have been working at Capita full-time (More than 5 years)

    Pros

    great work, lots to try out and encouraging staff

    Cons

    none to mention as such

    Advice to Management

    none to mention

    Capita Response

    Nov 17, 2017 – Account Manager

    Thank you for taking the time to leave a review, we hope you continue to enjoy your role at Capita.

  3. "engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Engineer in London, England (UK)
    Current Employee - Project Engineer in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Capita full-time (Less than a year)

    Pros

    worst company to work

    Cons

    i wont recommend anyone to work here

    Advice to Management

    no management what so ever


  4. Helpful (1)

    "Capita Novus Programme"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Junior Software Developer in London, England (UK)
    Current Employee - Junior Software Developer in London, England (UK)
    Recommends
    Positive Outlook

    I have been working at Capita (More than a year)

    Pros

    Intensive training at capita will give you better understanding of Software development. Practical work will help you to adapt to real environment.

    Cons

    Need to have faster response on any novus requests.

    Advice to Management

    Needs to improve the capita desktop logging security

    Capita Response

    Nov 17, 2017 – Account Manager

    Thank you for taking the time to leave a review, we hope you continue to enjoy your role at Capita.


  5. "Orbit Development team is great - shame about the Capita bit!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DevOps Manager in London, England (UK)
    Current Employee - DevOps Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at Capita full-time (More than 10 years)

    Pros

    Great team. Key people in team are very knowledgeable and have been around a while. Management structure is pretty flat and lots of responsibility for those who want it. No boundaries - if you are interested in what other teams and team members are doing in Orbit Tech no problem, just ask. Progressive in terms of infrastructure compared to rest of capita - everything is cloud.

    Cons

    Parent company is Capita - only care about balance sheet - will make changes even when they are nonsensical. No bonus. No technical training - basically DIY. No salary increases accept the bare minimum: <=2%. Development is being outsourced to India. Seems to be a widening gap between the business and tech.

    Advice to Management

    Start valuing what you have. Listen to your teams and communicate with them on a personal level.


  6. "Admin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Communications in London, England (UK)
    Former Employee - Communications in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capita full-time (More than 5 years)

    Pros

    Excellent contracts, teams, IT systems, offices, brand

    Cons

    Constant corporate company name changes...

    Advice to Management

    Recognise performers and reward accordingly


  7. "MI Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MI Analyst in London, England (UK)
    Current Employee - MI Analyst in London, England (UK)
    Doesn't Recommend
    No opinion of CEO

    I have been working at Capita full-time (Less than a year)

    Pros

    You can feel lots of flexibility, no big pressure.

    Cons

    Low pay and no bonus.

  8. "working in HR at Capita"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Human Resources Manager in London, England (UK)
    Former Employee - Human Resources Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Capita full-time (More than 5 years)

    Pros

    In Capita HR, you will find that you have excellent colleagues (Operations Partners and Managers), who have very good knowledge of employee relations and HR generally.
    You will be able to organise your own diary so as to be home occasionally if you need to be and you travel around the UK, meaning that you are not bored by being in the same place every day.
    At first, you will find the work varied and interesting and you can move between divisions so as not to get bored. Capita generally seems to be a good place to work.

    Cons

    In HR, the culture is driven from the top and it is very much command and control. Above the HRM level, there is a general lack of recent knowledge of anything outside Capita. There are no coaches at this level and ironically little good people management.
    In the Ops Partner and Manager levels, people are expected to do a huge amount of travelling, all in their own time. Working hours are extremely long.

    Advice to Management

    Recruit some HR Directors with a view of the world outside Capita. Make people management the most important part of the role.


  9. "Great place to push yourself"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Principal Consultant in London, England (UK)
    Current Employee - Senior Principal Consultant in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Capita (More than 3 years)

    Pros

    Opportunities, locations, possible to work across divisions

    Cons

    can be somewhat cut throat..

    Advice to Management

    None


  10. "I wouldn't recommend working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bid Executive in London, England (UK)
    Current Employee - Bid Executive in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Capita full-time (More than a year)

    Pros

    The colleagues you meet. Training relevant to role provided if you have a good manager. Despite everything else that I've said there are people who have been here for over 10 years - not necessarily worked their way up mind you.

    Cons

    Lowest paid in the industry. Good managers few and far between. Lack of responsibility taken by staff / departments, means that a lot of things outside of your remit falls in your lap but then you get more experience which aids you when you inevitably leave to go on to better roles paying more money.

    Advice to Management

    Increase salaries to make them competitive at least. Create a better benefits package. Train management - not all managers are leaders.


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