Capita Reviews | Glassdoor

Capita Reviews

Updated September 18, 2017
264 reviews

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Capita CEO Andy Parker
Andy Parker
55 Ratings

264 Employee Reviews

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Pros
Cons
  • Sometimes asked to complete work where senior management do not understand the scope or depth of complexity to a task (in 62 reviews)

  • Above inflation pay rises can be hard to come by (in 37 reviews)

More Pros and Cons

  1. "Too much cost cutting and not enough investment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    People I worked with were great and helpful. I learned a lot

    Cons

    Poor salary and general unwillingness from the top down to promote or keep anyone good


  2. "Ppi Case Handler"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - PPI Case Handler in Chester, England (UK)
    Former Employee - PPI Case Handler in Chester, England (UK)
    Doesn't Recommend
    Positive Outlook

    I worked at Capita full-time (More than 3 years)

    Pros

    * Job felt secure for the most part. Good if you don't like contracting.

    * Pay was quite good, especially if you became a senior case handler on the evening shift.

    Cons

    * Felt very micromanaged, not an issue with competent experienced managers but very much so with younger inexperienced ones who were clearly out of their depth.

    * Promotion depended if you got along with the 'boys club' or the 'boyband' as we called them . A small group of guys who suspiciously got more promotional opportunities than others.

    * High turnover of staff which wasn't great if you were just getting to know someone only for someone else to suddenly take their place. Morale felt low for most of the time.

    * Did meet some duplicitous and ruthless people (but is expected in such work environments).

    *Ops managers felt detached and distant from the case handlers.

    Advice to Management

    * Don't let a small group of managers run amok.
    * Ops managers could have connected more with case handlers.

  3. "Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capita full-time

    Pros

    Central Dublin office location and flexibility

    Cons

    Big UK based public liability company


  4. "Capita can be ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Quality Assurance & Complaints in Birmingham, England (UK)
    Former Contractor - Quality Assurance & Complaints in Birmingham, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capita as a contractor (More than 3 years)

    Pros

    - Gained a lot of experience in different areas
    - Built some great relationships
    - Some good benefits but usually too late for the employees to appreciate

    Cons

    - No progression
    - Pay isn't very high
    - Management is poor and don't know how to communicate
    - Communication between departments is very poor
    - Agents on the phone are treated like children
    - Absence is treated as "bad behaviour"
    - Staff are not treated fairly - some staff are "favourites"
    - Staff are not valued
    - Staff are seen as "numbers" rather than people

    Advice to Management

    Actually talk to your employees. A short conversation goes a long way.


  5. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Capita as a contractor

    Pros

    Company with reputation so other people can easily associate with

    Cons

    Paid was lower than average


  6. "My capita experiences"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Capita full-time

    Pros

    flexible working, lovely team of colleagues

    Cons

    lack of progression opportunities, nepotism, no clear strategic vision, expectation to work long hours and don't reward people as promised.


  7. "Would not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Consistent hours and decent pay grade.

    Cons

    Huge focus on sales (which they don't inform you of in the interview)
    Poor training
    Poor management

  8. Helpful (1)

    "BE AWARE"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ipswich, England (UK)
    Current Employee - Anonymous Employee in Ipswich, England (UK)
    Doesn't Recommend

    I have been working at Capita full-time (More than a year)

    Pros

    It s good they offer you the possibility of study CeMap, interesting the fact of getting into the mortgages world to better understand how it works with all the processes.

    Cons

    Adverse environment, feel like a naughty pupil at school.
    Salary does not worth the stress.
    It's not a place where to stay for long, that explains why so many people constantly leave every week...


  9. "Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Capita full-time

    Pros

    Changing environment, dynamic place to work. Fast pace, people are great.

    Cons

    Priorities constantly changing, poor direction and very little investment is made.

    Advice to Management

    None

    Capita Response

    Sep 8, 2017 – Account Executive

    Thank you for taking the time to leave a review. We hope you continue to enjoy your time at Capita.


  10. "Capita Novus - should be a last resort"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in London, England (UK)
    Former Employee - Software Developer in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Capita (Less than a year)

    Pros

    Subscription to a good quality video course library to learn from
    A good internal project to work on from which useful things learnt
    Free tea/coffee/hot chocolate
    Travel expenses paid for certain period if meet criteria

    Cons

    Lack of clients unlike what was made out to be
    Rude trainer (in one of the streams)
    Likely to face worse case scenario (no pay for at least 5 months before being allowed to leave)
    Training is not intense or even present once the core training finishes

    Advice to Management

    Pay attention to all novus, their training rather than just holding sessions in which they're left on their own to do naught


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