Capita Reviews | Glassdoor

Capita Reviews

Updated December 10, 2017
321 reviews

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3.0
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Capita CEO Andy Parker
Andy Parker
53 Ratings

321 Employee Reviews

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  1. Helpful (2)

    "Assistant Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Capita is likely to recruit you if you have the basic skills and willingness to learn quickly. There are also many opportunities to progress up the company

    Cons

    High staff turnover. You end up feeling like a small fish in a big ocean! The staff turn over is very high, teams are constantly changing


  2. "Good local job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita full-time

    Pros

    Good team members and pleasant work environment.

    Cons

    Wages could be better. Also high staff turnover.

  3. Helpful (1)

    "Times are a-changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Capita full-time (More than a year)

    Pros

    The people I work with are great, and they trust you to do a good job - you don't have to jump through hoops to get things done and approved.
    There is a new CEO who has made a very good first impression and wants to change the culture at Capita.

    Cons

    Communication is terrible. Things are never formalised, so you hear about things through rumour and suddenly those things are in place but no formal communication. People aren't important, team meetings get cancelled, personal development isn't taken seriously.

    Advice to Management

    Have a clear strategy, communicate that strategy clearly, and value your people.


  4. "sr executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Analyst in Pune City (India)
    Current Employee - Senior Analyst in Pune City (India)

    I have been working at Capita full-time (More than 5 years)

    Pros

    Need a Change , better salary

    Cons

    need change, better carreer opportunity

    Advice to Management

    .


  5. "Interesting company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Consultant in London, England (UK)
    Former Employee - Senior Consultant in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Capita full-time (More than 3 years)

    Pros

    A reasonable business. Good benefits. Good policy. Strong business in various markets. Profitable. Good teams and flexible working. What else

    Cons

    Not the most dynamic of businesses but adapting to a changing digital landscape. There are many competitors in fields as with any business.

    Capita Response

    Dec 4, 2017 – Account Manager

    Thank you for taking the time to leave a review on your time at Capita!


  6. "Enjoyable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Large company - potential to work in different areas

    Cons

    Difficult to access senior management as a junior employee

    Capita Response

    Dec 4, 2017 – Account Manager

    Thank you for taking the time to leave a review on your time at Capita!


  7. "NOT GOOD NOT BAD"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Pune (India)
    Former Employee - Team Lead in Pune (India)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Capita full-time (More than 3 years)

    Pros

    got promotions, good teammates, good infra

    Cons

    appraisal is worst, salary packages offered are not that great,

    Advice to Management

    pay well so that employees work well

  8. "Laid back atmosphere but zero training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrator in Belfast, Northern Ireland (UK)
    Former Employee - Administrator in Belfast, Northern Ireland (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Capita full-time (Less than a year)

    Pros

    Great location in Belfast, good offices with heating, air con, free tea and coffee and break area. Depending on your role and contract pros can vary but it’s good experience in the shared services area. Good start for HR or Payroll and majority of employees and managers seemed friendly.

    Cons

    Just above minimum wage, more work will be allocated with new skills and no training and no salary reviews as Administrator.
    You will join and play with yourself for about a month until you get logins and on the system. In that time you’ll sit and watch someone do their job, there is no training structure at all, zero. Then you’ll get thrown into the deep end and it’s sink or swim. Once you get to grips with things it can be good experience but managers or team leaders have no time for you or to assist you, it’s left to your fellow team members who again have been on the same wage for three years and shouldn’t be expected to train people.
    You’ll get an introduction to the company after about a month if your still there.
    It has fantastic potential and if there was a proper training structure then potentially this could be an extremely good area to work in but there doesn’t seem to be common sense at higher levels.

    Advice to Management

    Advice won’t be taken on board but if there was a proper introduction and training system in place then this would give employees a bit of an insight into operations and be able to hit the ground running. It’s a revolving door and people will continue to leave if they do a bit of digging and realise that there are so many higher paid jobs in Belfast area.

    Capita Response

    Nov 17, 2017 – Account Manager

    Thank you for taking the time to leave a review, we will pass your feedback on to the team in Belfast.


  9. Helpful (1)

    "Data analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Coventry, England (UK)
    Current Employee - Data Analyst in Coventry, England (UK)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Capita part-time (More than a year)

    Pros

    Friendly environment, lovely coleagues good work life balance.

    Cons

    Strict business rules, not professional management and low salary.

    Capita Response

    Nov 17, 2017 – Account Manager

    Thank you for taking the time to leave a review.


  10. "Very good and great training"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Pay and benefits and training

    Cons

    Management and team leaders do not help enough

    Capita Response

    Nov 17, 2017 – Account Manager

    Thank you for taking the time to leave a review, we hope you continue to enjoy your role at Capita.


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