Capita Reviews | Glassdoor

Capita Reviews

Updated October 16, 2017
214 reviews

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4.0
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Capita CEO Andy Parker
Andy Parker
50 Ratings

214 Employee Reviews

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Pros
Cons
  • Sometimes asked to complete work where senior management do not understand the scope or depth of complexity to a task (in 64 reviews)

  • Work life balance is not as it should be (in 18 reviews)

More Pros and Cons

  1. "Finance Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Manager in Kissimmee, FL
    Current Employee - Finance Manager in Kissimmee, FL
    Recommends
    Positive Outlook

    I have been working at Capita full-time (More than 8 years)

    Pros

    Great environment. Great Pay,

    Cons

    Takes time to move up

    Advice to Management

    Keep up the good work!


  2. "Seeing changes with in a FTSE 250"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Partner in Leeds, England (UK)
    Current Employee - Research Partner in Leeds, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Capita full-time (More than a year)

    Pros

    I work within a great part of capita with a great team attitude. My line manager is good to work with/for. I have flexibility with the view of getting your work done and do your best to exceed KPI's and we will treat you like an adult and won't micromanage you. I get to gain experience working at a high level and working with industry leaders.

    Cons

    Sometimes the Pay can seem low compared to the external market.

  3. "ANON"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capita full-time

    Pros

    Good People, Varied Projects, Benefits

    Cons

    Career growth, Pension could be better


  4. "Work Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Capita full-time

    Pros

    Excellent environment to work in.

    Cons

    I did not experience any.

    Advice to Management

    Keep Up the great work.


  5. "Salary for Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Leeds, England (UK)
    Former Employee - Customer Service Representative in Leeds, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Capita full-time (Less than a year)

    Pros

    Meeting lots of new people and best place on earth to cut your teeth on the Customer Service Industry.

    Cons

    Capita do not look after their employees as well as other companies do. Sure, they're busy and need to deal with all types of queries, but this does not mean that they need to deal with us as just another number. Some effective leadership is needed constantly.

    Advice to Management

    Exercises to boost and maintain team morale is a MUST! Friendly competitions each month also helps but try not to make the prizes too competitive or 'shiny' as this could also backfire and cause mutiny between employees in the Call Centres. Best approach is a team outing each week and a discount at their favourite place should they reach targets.


  6. "nio"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Bengaluru (India)
    Former Employee - Senior Customer Service Representative in Bengaluru (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capita full-time (More than a year)

    Pros

    good incentives and hike ,bonus . friendly working environment

    Cons

    No cons

    Advice to Management

    Nothing


  7. "MI Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MI Analyst in Maidenhead, England (UK)
    Current Employee - MI Analyst in Maidenhead, England (UK)
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time (More than a year)

    Pros

    Great people, modern software - Office 365, MS Dynamics etc.

    Cons

    Limited Parking and Pay below average for role.

  8. "Capita"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    Pros

    good team spirit
    free tea/coffee
    good basic salary

    Cons

    days can be repetitive


  9. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Governance Lead
    Current Employee - Clinical Governance Lead
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capita full-time (More than 3 years)

    Pros

    Career progression and developmental opportunities are available. Good support structure and opportunity to complete continual professional development for professional registration throughout each year.

    Cons

    Can be very different to previous clinical jobs.

    Advice to Management

    Open and transparent relationships are key.


  10. "Good foundation for skills, little room for movement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Capita as an intern

    Pros

    Benefits, travel, christmas parties, friendly environment

    Cons

    Little room for moving up in the company, long queue ahead of senior people


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