Capita Reviews | Glassdoor

Capita Reviews

Updated August 21, 2017
1,083 reviews

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2.7
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Capita CEO Andy Parker
Andy Parker
268 Ratings

1,083 Employee Reviews

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  1. Helpful (6)

    "Worst experience I ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capita full-time (More than a year)

    Pros

    I don't think any advantage except location of company.

    Cons

    hopeless management, no transparency in any process, rules are different for different employee,
    rude and arrogant behavior by HR department.

    Advice to Management

    Need improvement in all area. Especially


  2. Helpful (3)

    "Support Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good location. Just opposite parliament.

    Cons

    Low pay, hard work, treat you as a slave.

  3. Helpful (3)

    "Good work/life balance however they pay extremely poor salaries!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Carlisle, England (UK)
    Current Employee - Project Manager in Carlisle, England (UK)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Flexible working, good work/life balance.

    Cons

    Very poor salaries. Generally low staff morale and high staff turnover.

    Advice to Management

    They need to start paying reasonable salaries. They pay the absolute minumum.


  4. Helpful (2)

    "Management Difficulties & Bad Corporate Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Advisor in Nottingham, England (UK)
    Former Employee - Technical Advisor in Nottingham, England (UK)
    Doesn't Recommend

    Pros

    Good salary if you're an international employee. One of the biggest companies in outsourcing though that doesn't mean it's the best place to work at.

    Cons

    Management has no respect for the employees which they treat as invisible. Management does not listen and does not give credit for good work. There is too much business politics going around. No one admits to doing wrong even though it's obvious.

    Interesting to see the difference between the corporate culture in the UK and Sweden. Management did not consider these difference at all. The employees were expected to work on UK holidays because they were Swedes but also on Swedish holidays because they were working in the UK.

    Advice to Management

    Start listening to employees and create a more enjoyable working environment.


  5. Helpful (1)

    "Disappointing and stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Organised in terms of processes, procedures, performance reviews and regular team/company wide meetings.

    Cons

    Pay rises and bonuses were non existent no matter how hard you worked, nor was there any recognition of your hard work.

    Also not very good at disciplining work shy employees, leaving their colleagues to take on extra work...again with no reward.

    Advice to Management

    Listen to your employees when they say/ or clearly show they are stressed. Review your salary/reward scheme.


  6. "Dreary"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrator
    Former Employee - Administrator
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Normal hours
    Good about giving time off for bereavement

    Cons

    Poor Pay
    No job stability
    Poor Working environment
    Untrained Management who are equally poorly paid

    Advice to Management

    None as they clearly have no interest in long term staff, it's factory working conditions even in admin


  7. "avoid"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant
    Former Employee - Consultant
    Doesn't Recommend

    Pros

    Location, central london, easy to reach, good food around the office

    Cons

    Poor leadership and management, lack of market understanding

    Advice to Management

    Bring in industry experts who can bring business

  8. Helpful (1)

    "Capita needs to be employee centric and not management centric."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Services Representative in Pune (India)
    Current Employee - Customer Services Representative in Pune (India)
    No opinion of CEO

    Pros

    Capita is a reputed company,carry's lot of weight to an individual's resume.

    Cons

    Capita needs to have efficient and non biased management at new sites.

    Advice to Management

    Capita should change the entire management at their new site that they just bought at kalyaninagar.Pune.The management is corrupt and biased and promotes only favorites.


  9. Helpful (3)

    "In turmoil"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ITS in London, England (UK)
    Current Employee - ITS in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Capita full-time (More than 5 years)

    Pros

    Was good but culture now poor

    Cons

    Lost the entrepreneurial edge - too much politics and game playing


  10. Helpful (3)

    "Frustrating"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in London, England (UK)
    Current Employee - Business Analyst in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Capita full-time (Less than a year)

    Pros

    not time controlers not time controlers

    Cons

    there is not career progresion in the company, leadership, people is not prepared to do the job.

    Advice to Management

    please review the company the managment, talk with the employees


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