Capital Bank Reviews | Glassdoor

Capital Bank Reviews

Updated January 10, 2018
89 reviews

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2.7
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Capital Bank Chairman & CEO R. Eugene Taylor
R. Eugene Taylor
24 Ratings

89 Employee Reviews

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Pros
Cons
  • Old boys club mentality, almost no diversity in upper management (in 9 reviews)

  • the worst part of this bank to me ( having come from a much bigger financial institution) is the lack of GOOD customer service (in 5 reviews)

More Pros and Cons

  1. "Great supportive place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Raleigh, NC
    Current Employee - Personal Banker in Raleigh, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Capital Bank full-time (Less than a year)

    Pros

    It’s slower than your bigger banks so you have real time to get to know your customers and they sales system. Weekends off and your M-F 8-5 except on Friday you work until 6. You get your lunches , and the managers are supportive in your growth.

    Cons

    Being a smaller bank it’s harder to get customers in and sometimes when you do they don’t qualify b/c of their personal situations.

    Advice to Management

    Increase pay to be competitive


  2. "Employment with Capital Bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trust Assistant and Operations Specialist in Winston-Salem, NC
    Former Employee - Trust Assistant and Operations Specialist in Winston-Salem, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Capital Bank full-time (More than 5 years)

    Pros

    I truly enjoyed my job; the processing, interaction with clients, fast paced, required accuracy, multi tasking, administration of accounts, court accounting, working with a Grant Fund account

    Cons

    Lack of management
    Lack of advancement
    Lack of salary increases
    Lack of respect for clients and employees

    Advice to Management

    Get back on track providing Clients with premier service; positive leadership from top down, treat employees with sincere respect. Give employees a private opportunity to "grade" managers.

  3. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital Bank full-time (More than 3 years)

    Pros

    The benefits are fairly reasonable.

    Cons

    Lack of consistency among some departments.


  4. "Teller"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital Bank full-time

    Pros

    Nice coworkers and good benefits.

    Cons

    High sales expectations with limited help.


  5. "Need customer service focus !!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Teller in Raleigh, NC
    Current Employee - Teller in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Capital Bank full-time (Less than a year)

    Pros

    Smaller bank so less stress. Pay is ok, not great, but not horrible. Smaller bank with less traffic allows you to get to know your customers better.

    Cons

    No real culture here. Technology is behind and software is very dated. the worst part of this bank to me ( having come from a much bigger financial institution) is the lack of GOOD customer service. I was taught great customer service is key and at Capital they do not get that. All to often I hear " You will have to call customer service" instead of " Although I can not directly assist you with xyz, let me get our customer service department on the phone so we can get this straightened out for you". You should NEVER send a customer on their merry way without finding some sort of resolution. I am hoping that with First Tennessee acquiring Capital there will be a much stronger push for excellent customer service. I still use the customer service skills I was taught, in spite of the lazy attitude here. Attitudes about assisting customers are less than enthusiastic and it makes me cringe. Also, bankers very often act as bosses and there just is not a real sense of "team" here. Overkill on "Team" calls that are pretty boring and uninformative. One call a month could cover what they need to cover. Also, all to often managers and bankers are on "Call blocks" and will not take waiting in the lobby until the call block is over. This is also bad customer service. Never turn away a potential new account or loan to make calls to "drive business " into the bank. A bit counter productive don't you think ??

    Advice to Management

    Make sure that when customers are seated in the lobby waiting service that they are greeted by the banker or manager with a smile and a handshake. Make them feel like the valuable asset they are !!


  6. "Commercial Risk Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Risk Management in Raleigh, NC
    Current Employee - Commercial Risk Management in Raleigh, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Capital Bank full-time (More than 5 years)

    Pros

    The current manager of my department is very knowledgeable and willing to allow employees the opportunity to better themselves even when upper management does not want to make the expense. Flexible work schedule.

    Cons

    Credit risk department isn't as knowledgeable about commercial real estate loans. Some lenders do CRE loans and shouldn't. Hard to get pay raises.

    Advice to Management

    Compensate employees fairly.


  7. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Winston-Salem, NC
    Current Employee - Anonymous Employee in Winston-Salem, NC
    Doesn't Recommend
    Negative Outlook

    I have been working at Capital Bank full-time

    Pros

    The Benefits, pay, work hours

    Cons

    Everything else. The management, training, structure, systems, etc

  8. "Branch Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Capital Bank full-time (More than 5 years)

    Pros

    Great staff at the Branch level

    Cons

    Not a place to think outside of the box to help the client


  9. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Capital Bank full-time

    Pros

    Good work life balance. Manager is very professional.

    Cons

    Mergers are tough. Uncertain about job outlook.


  10. "Company with a lot of opportunity"

    StarStarStarStarStar
    Current Employee - Facilities Property Manager in Knoxville, TN
    Current Employee - Facilities Property Manager in Knoxville, TN

    I have been working at Capital Bank full-time (More than 3 years)

    Pros

    Growing company with a lot of opportunity

    Cons

    Being merged with First Tennessee so a lot of uncertainty right now.


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