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    Capital Bank Reviews

    Updated May 25, 2017
    73 reviews

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    Full-time Part-time
    2.4
    Star Star Star Star Star
    Rating Trends Rating Trends
    Recommend to a friend
    Approve of CEO
    Capital Bank Chairman & CEO R. Eugene Taylor
    R. Eugene Taylor
    21 Ratings

    73 Employee Reviews

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    Pros
    Cons

    • Old boys club mentality, almost no diversity in upper management (in 8 reviews)

    • Low Pay, benefits are expensive, 401k matching is basically nonexistent (ironic for a bank), overall cheap company, and bad working culture (in 3 reviews)

    More Pros and Cons

    1. Helpful (2)

      "Great starting bank,"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Teller in Greeneville, TN
      Current Employee - Teller in Greeneville, TN
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I have been working at Capital Bank full-time (More than a year)

      Pros

      Vacations and Holiday pay, , insurance is decent, 401k, learning experience, I don't really have anything else to add, a great starter bank

      Cons

      Constant turnover in employees, there motto to employees should be hurry hurry hurry don't screw up, being constantly short staffed makes our job more difficult and we can't take time to help our customers efficiently.

      Advice to Management

      Appreciate your employees. We work HARDER than anyone realizes.

    2. "Good for Moving up the Ladder"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Teller Coordinator in Winston-Salem, NC
      Current Employee - Teller Coordinator in Winston-Salem, NC
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Capital Bank full-time (More than a year)

      Pros

      There are frequent opportunities to get promoted. Offers decent benefits and 401K.

      Cons

      There are no words for this cluster.

    3. Helpful (1)

      "Not great"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Loan Servicing Specialist in Raleigh, NC
      Former Employee - Loan Servicing Specialist in Raleigh, NC
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Capital Bank full-time (More than a year)

      Pros

      Health Benefits were comprehensive, 3.5 weeks PTO, Immediate management was very like-able and easy to work with.

      Cons

      Demanding schedule, used all my PTO on "mental health days." Constantly changing rules and policy, messy transitions with banks being acquired. This was the most stressful job I've ever had, one day you're following procedure, the next day there is a new policy and hundreds of loans have to all be corrected.

      Advice to Management

      Invest in decent software. Using outdated systems means more manual labor, which means more mistakes. In the end, you lose money when there isn't decent software available.

      4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review

    4. Helpful (1)

      "Teller Manager"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Clarksville, TN
      Former Employee - Anonymous Employee in Clarksville, TN
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Capital Bank full-time (More than a year)

      Pros

      None. Please stay away from this company.

      Cons

      Absolutely terrible working conditions, uncaring and horrible upper management, bank trying to get by with practically no staffing and very poor pay.

      Advice to Management

      Try some honesty, integrity and valuing your hard working staff.

    5. "Has Potential"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Systems Administrator in Raleigh, NC
      Current Employee - Systems Administrator in Raleigh, NC
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capital Bank full-time (More than a year)

      Pros

      Decent IT work environment, management is good for the top down. Great location, downtown Raleigh. Good vendor support when needed

      Cons

      Lists of demands on a small team. To many technologies with no true SMEs. A lot of fires to put out all the time so it's hard to be proactive.

      Advice to Management

      Keep up the good changes. The teams are getting closer and that is helping with moral. Also I think more team bondI got is needed.

    6. "Big Bank pretending to be a Regional Bank."

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Branch Manager in Knoxville, TN
      Former Employee - Branch Manager in Knoxville, TN
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I worked at Capital Bank full-time (More than 10 years)

      Pros

      Not afraid to try new things.
      Does solicit feedback from employees.
      Many opportunities to train, train, and train some more.

      Cons

      Zero commitment to long term customer relationships.
      No hesitation to throw you under the bus.
      Sales goals are exponentially unachievable.
      Major metro markets may have same sales goals as one-red light towns.

      Advice to Management

      Stop playing "he who dies with the most banks wins".
      Recognize the differences in your markets.
      Don't hang a guillotine over your employees heads.

    7. "Review"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Internal Auditor in Raleigh, NC
      Current Employee - Internal Auditor in Raleigh, NC
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capital Bank (Less than a year)

      Pros

      Good work enviroment and flexibility

      Cons

      As far I see I dont have any cons about Capital bank

      Advice to Management

      nothing to advice to management

    8. Helpful (2)

      "Branch Manager"

      Star Star Star Star Star
      Former Employee - Anonymous Employee in Nashville, TN
      Former Employee - Anonymous Employee in Nashville, TN
      Doesn't Recommend
      Negative Outlook

      I worked at Capital Bank full-time

      Pros

      There are NO Pros with this Bank

      Cons

      Under NO circumstances should anyone that is concerned about their career work for this "train wreck" of a bank. Everything is a CON: Management(horrendous like none I've ever seen), systems, training, tools of the job, on and on and on. Truly a nightmare...please don't even interview at this bank. You will want to quit after 1 week. Do yourself a favor and look at any bank except this one!

      Advice to Management

      There are no words.....

    9. Helpful (2)

      "Systems Administrator"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Systems Administrator in Raleigh, NC
      Former Employee - Systems Administrator in Raleigh, NC
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      Pros

      Paid on time. Step stone job.

      Cons

      Poor management, no vision, didn't care at all about employees. No culture, no work life balance, no foresight.

      Advice to Management

      Replace yourselves with people who are competent at their jobs.

    10. Helpful (10)

      "Unless desperate or in need of experience...DON'T DO IT!"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Credit Analyst in Raleigh, NC
      Former Employee - Credit Analyst in Raleigh, NC
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Capital Bank full-time (More than 5 years)

      Pros

      Banking Holidays (nothing else just need to reach my word limit to post this, hold on almost there, ok perfect)

      Cons

      Low Pay, benefits are expensive, 401k matching is basically nonexistent (ironic for a bank), overall cheap company, and bad working culture

      Advice to Management

      I have worked with and got along with people from all different walks of life and never felt like more of an outcast until I arrived at Capital Bank. Unless you're an ex-fraternity boy or country club member, there is zero opportunity for growth. Diversity? Forget about it. Team atmosphere? Yeah right. Do yourself a favor and keep scrolling when you see any of their job postings.

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