Capital BlueCross Reviews | Glassdoor

Capital BlueCross Reviews

Updated November 5, 2017
43 reviews

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3.6
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Bill Lehr Jr.
13 Ratings

43 Employee Reviews

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Pros
  • Great team environment, friendly with good benefits for employees and fun opportunities and events (in 4 reviews)

  • Some Great People from the Mailroom to the COO (in 4 reviews)

Cons
  • They aren't putting the necessary resources into customer service (in 4 reviews)

  • I received a call from my agency that same evening that my services were "no longer required" (in 2 reviews)

More Pros and Cons

  1. "Capital BlueCross A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales, Strategic Producer Relations in Harrisburg, PA
    Former Employee - Sales, Strategic Producer Relations in Harrisburg, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Capital BlueCross full-time (More than 10 years)

    Pros

    Strong commitment to success via team building and comrodery between each area of the company. Sr. team approachable and open for suggestions. Continued movement towards modernizing and updating of social media and computer system updates.

    Cons

    Not really a con but they look to reorganize Sales team by shifting sales reps into new markets. This does give all of sales the opportunity to train and experience different group sizes and in some instances change from sales to retention.


  2. "claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital BlueCross full-time

    Pros

    A professional work environment and great co-workers.

    Cons

    no alot of room for advancement.

    Advice to Management

    cross train more and promote within seniority.

  3. "Loyalty doesn't matter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Capital BlueCross full-time

    Pros

    Capital has some good employees who are willing to help/train others

    Cons

    Stress level is high and you can be let go in a second

    Advice to Management

    Hire qualified people for management positions. I'd suggest prior experience as a must for a new manager.


  4. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital BlueCross full-time

    Pros

    Mid-size company with deep roots in central PA.

    Cons

    Tends to be inefficient at times.


  5. "Current Employee"

    StarStarStarStarStar
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Capital BlueCross full-time (More than a year)

    Pros

    Well known company, constantly changing, home life balance

    Cons

    low pay for what's expected of you, not enough people to handle the workload, management isn't really interactive with the reps.

    Advice to Management

    Pay more money


  6. "Would Definitely Recommend."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Harrisburg, PA
    Current Employee - Anonymous Employee in Harrisburg, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Capital BlueCross full-time (Less than a year)

    Pros

    They value contractors (temps), it's very common to get hired on FT if you put in the work and effort. Flexible schedule, very understanding in that regard. People are generally welcoming and nice; most are 50+ years old. Would like to see more diversity among employees.

    Cons

    Parking, cafeteria food is absolutely disgusting - never hot, always cold.

    Advice to Management

    Make it a priority to higher a more diverse crowd. 85% of the people I work with could be my grandmother.


  7. "Retail Sales and Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service and Sales Representative
    Current Employee - Customer Service and Sales Representative
    Recommends

    I have been working at Capital BlueCross full-time (More than a year)

    Pros

    Beautiful store and work environment.

    Cons

    Juggle many things/wear many hats. Customer service, medicare sales, individual sales, small group sales, community events, other projects to help other departments of CBC

  8. "Contractor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contractor in Harrisburg, PA
    Current Employee - Contractor in Harrisburg, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital BlueCross (More than a year)

    Pros

    Excellent place to work. Good caf with healthy options. Most companies take advantage of contractors, but CBC seems to value them and utilize their expertise and many get hired on full time if there are openings. Management and staff are friendly and helpful.

    Cons

    Much of the staff is about to retire (not a bad thing) but, transfer of knowledge from those folks may be being ignored by some management. This should be taken into consideration to ensure a smooth transition.

    Advice to Management

    Ensure there is knowledge transfer with current staff to new wave of staff being hired in the future after the retirees. There is a lot of processes that are not universally known especially across different business areas.


  9. "Great company, little room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Capital BlueCross full-time (More than 5 years)

    Pros

    Facilities, benefits, compensation, community involvement.

    Cons

    Slow moving organization, high retention leads to no fresh talent/ideas.


  10. Helpful (1)

    "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Harrisburg, PA
    Former Employee - Business Analyst in Harrisburg, PA
    Neutral Outlook
    No opinion of CEO

    I worked at Capital BlueCross full-time

    Pros

    Great people, good benefits (low to mid employee responsibility of premiums), in-house cafeteria, flexible schedule, some areas within the company allowed work from home options.

    Cons

    Management unable to make quick decisions (a lot of back and forth - weeks/months wasted). Unable to change processes easily without push back from all levels. Relies on manually created excel files, in-spite of the technology purchased to make processes easier.

    Advice to Management

    Push to have the people responsible for decisions, make those decisions. Push company toward process improvement.


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