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    Capital BlueCross Reviews

    Updated March 7, 2018
    47 reviews

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    Full-timePart-time
    3.4
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Bill Lehr Jr.
    15 Ratings

    47 Employee Reviews

    Sort: PopularRatingDate
    Pros

    • "Great team environment, friendly with good benefits for employees and fun opportunities and events" (in 4 reviews)

    • "Some Great People from the Mailroom to the COO" (in 4 reviews)

    Cons

    • "They aren't putting the necessary resources into customer service" (in 4 reviews)

    • "I received a call from my agency that same evening that my services were "no longer required"" (in 2 reviews)

    More Pros and Cons

    1. "Would Definitely Recommend."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Harrisburg, PA
      Current Employee - Anonymous Employee in Harrisburg, PA
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Capital BlueCross full-time (Less than a year)

      Pros

      They value contractors (temps), it's very common to get hired on FT if you put in the work and effort. Flexible schedule, very understanding in that regard. People are generally welcoming and nice; most are 50+ years old. Would like to see more diversity among employees.

      Cons

      Parking, cafeteria food is absolutely disgusting - never hot, always cold.

      Advice to Management

      Make it a priority to higher a more diverse crowd. 85% of the people I work with could be my grandmother.

    2. "Terrible place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Director in Harrisburg, PA
      Former Employee - Director in Harrisburg, PA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at Capital BlueCross full-time (More than a year)

      Pros

      Generous paid time off. That's all.

      Cons

      They let people go without considering the impact it will have on those who are left to figure it the members they serve. They still think 60 hours a week is the norm and not the exception. Bottom line it's about lining the pockets at the top and working the bottom to death. There is no communication and not everyone is treated the same. The company is living in its name. Providers don't like dealing with them and members are getting frustrated.

      Advice to Management

      Pay attention to the details of what you are doing. Listen to your employees. Understand what they are doing before laying them off. Learn about work life balance. It's important.

      3. Join the Capital BlueCross team
      See Our Latest Jobs

    3. "Great Place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Harrisburg, PA
      Current Employee - Anonymous Employee in Harrisburg, PA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capital BlueCross full-time (More than 5 years)

      Pros

      Great place to work. Excellent benefits and incentives.

      Cons

      Can be difficult to advance in management roles.

    4. Helpful (1)

      "CBC"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Capital BlueCross full-time

      Pros

      Good insurance
      PTO days roll over

      Cons

      Double-standards
      Playing favorites is a daily occurrence

    5. Helpful (1)

      "Typical health care corporation"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Elecronic Enrollment Representative in Harrisburg, PA
      Former Employee - Elecronic Enrollment Representative in Harrisburg, PA
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Capital BlueCross full-time (More than a year)

      Pros

      Flex time, opportunities to work from home. Good PTO plan

      Cons

      Office Politics come into play when you are trying to advance rather than knowledge, education.
      Horrible healthcare plan, high deductible

      Advice to Management

      Restructure salary scale, hire within like you claim you do

    6. "claims"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Capital BlueCross full-time

      Pros

      A professional work environment and great co-workers.

      Cons

      no alot of room for advancement.

      Advice to Management

      cross train more and promote within seniority.

    7. Helpful (1)

      "Loyalty doesn't matter"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I worked at Capital BlueCross full-time

      Pros

      Capital has some good employees who are willing to help/train others

      Cons

      Stress level is high and you can be let go in a second

      Advice to Management

      Hire qualified people for management positions. I'd suggest prior experience as a must for a new manager.

    8. "Capital BlueCross A great place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales, Strategic Producer Relations in Harrisburg, PA
      Former Employee - Sales, Strategic Producer Relations in Harrisburg, PA
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Capital BlueCross full-time (More than 10 years)

      Pros

      Strong commitment to success via team building and comrodery between each area of the company. Sr. team approachable and open for suggestions. Continued movement towards modernizing and updating of social media and computer system updates.

      Cons

      Not really a con but they look to reorganize Sales team by shifting sales reps into new markets. This does give all of sales the opportunity to train and experience different group sizes and in some instances change from sales to retention.

    9. "Management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      I worked at Capital BlueCross full-time

      Pros

      Mid-size company with deep roots in central PA.

      Cons

      Tends to be inefficient at times.

    10. Helpful (1)

      "Current Employee"

      StarStarStarStarStar
      Current Employee - Customer Service Representative
      Current Employee - Customer Service Representative

      I have been working at Capital BlueCross full-time (More than a year)

      Pros

      Well known company, constantly changing, home life balance

      Cons

      low pay for what's expected of you, not enough people to handle the workload, management isn't really interactive with the reps.

      Advice to Management

      Pay more money

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