Capital BlueCross Reviews | Glassdoor

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Capital BlueCross Reviews

Updated February 2, 2018
46 reviews

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3.6
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Rating TrendsRating Trends
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Bill Lehr Jr.
14 Ratings

46 Employee Reviews

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Pros
  • Great team environment, friendly with good benefits for employees and fun opportunities and events (in 4 reviews)

  • Some Great People from the Mailroom to the COO (in 4 reviews)

Cons
  • They aren't putting the necessary resources into customer service (in 4 reviews)

  • I received a call from my agency that same evening that my services were "no longer required" (in 2 reviews)

More Pros and Cons

  1. "Would Definitely Recommend."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Harrisburg, PA
    Current Employee - Anonymous Employee in Harrisburg, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Capital BlueCross full-time (Less than a year)

    Pros

    They value contractors (temps), it's very common to get hired on FT if you put in the work and effort. Flexible schedule, very understanding in that regard. People are generally welcoming and nice; most are 50+ years old. Would like to see more diversity among employees.

    Cons

    Parking, cafeteria food is absolutely disgusting - never hot, always cold.

    Advice to Management

    Make it a priority to higher a more diverse crowd. 85% of the people I work with could be my grandmother.


  2. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Harrisburg, PA
    Current Employee - Anonymous Employee in Harrisburg, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital BlueCross full-time (More than 5 years)

    Pros

    Great place to work. Excellent benefits and incentives.

    Cons

    Can be difficult to advance in management roles.

  3. Helpful (1)

    "CBC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital BlueCross full-time

    Pros

    Good insurance
    PTO days roll over

    Cons

    Double-standards
    Playing favorites is a daily occurrence


  4. Helpful (1)

    "Typical health care corporation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Elecronic Enrollment Representative in Harrisburg, PA
    Former Employee - Elecronic Enrollment Representative in Harrisburg, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Capital BlueCross full-time (More than a year)

    Pros

    Flex time, opportunities to work from home. Good PTO plan

    Cons

    Office Politics come into play when you are trying to advance rather than knowledge, education.
    Horrible healthcare plan, high deductible

    Advice to Management

    Restructure salary scale, hire within like you claim you do


  5. "claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital BlueCross full-time

    Pros

    A professional work environment and great co-workers.

    Cons

    no alot of room for advancement.

    Advice to Management

    cross train more and promote within seniority.


  6. "Loyalty doesn't matter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Capital BlueCross full-time

    Pros

    Capital has some good employees who are willing to help/train others

    Cons

    Stress level is high and you can be let go in a second

    Advice to Management

    Hire qualified people for management positions. I'd suggest prior experience as a must for a new manager.


  7. "Capital BlueCross A great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales, Strategic Producer Relations in Harrisburg, PA
    Former Employee - Sales, Strategic Producer Relations in Harrisburg, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Capital BlueCross full-time (More than 10 years)

    Pros

    Strong commitment to success via team building and comrodery between each area of the company. Sr. team approachable and open for suggestions. Continued movement towards modernizing and updating of social media and computer system updates.

    Cons

    Not really a con but they look to reorganize Sales team by shifting sales reps into new markets. This does give all of sales the opportunity to train and experience different group sizes and in some instances change from sales to retention.

  8. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Capital BlueCross full-time

    Pros

    Mid-size company with deep roots in central PA.

    Cons

    Tends to be inefficient at times.


  9. "Current Employee"

    StarStarStarStarStar
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Capital BlueCross full-time (More than a year)

    Pros

    Well known company, constantly changing, home life balance

    Cons

    low pay for what's expected of you, not enough people to handle the workload, management isn't really interactive with the reps.

    Advice to Management

    Pay more money


  10. "Retail Sales and Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service and Sales Representative
    Current Employee - Customer Service and Sales Representative
    Recommends

    I have been working at Capital BlueCross full-time (More than a year)

    Pros

    Beautiful store and work environment.

    Cons

    Juggle many things/wear many hats. Customer service, medicare sales, individual sales, small group sales, community events, other projects to help other departments of CBC


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