Capital BlueCross Reviews | Glassdoor

Capital BlueCross Reviews

Updated May 3, 2017
38 reviews

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Full-time Part-time

3.6
Star Star Star Star Star
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Bill Lehr Jr.
11 Ratings

38 Employee Reviews

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  1. "Would Definitely Recommend."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Harrisburg, PA
    Current Employee - Anonymous Employee in Harrisburg, PA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Capital BlueCross full-time (Less than a year)

    Pros

    They value contractors (temps), it's very common to get hired on FT if you put in the work and effort. Flexible schedule, very understanding in that regard. People are generally welcoming and nice; most are 50+ years old. Would like to see more diversity among employees.

    Cons

    Parking, cafeteria food is absolutely disgusting - never hot, always cold.

    Advice to Management

    Make it a priority to higher a more diverse crowd. 85% of the people I work with could be my grandmother.


  2. "Contractor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Contractor in Harrisburg, PA
    Current Employee - Contractor in Harrisburg, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital BlueCross (More than a year)

    Pros

    Excellent place to work. Good caf with healthy options. Most companies take advantage of contractors, but CBC seems to value them and utilize their expertise and many get hired on full time if there are openings. Management and staff are friendly and helpful.

    Cons

    Much of the staff is about to retire (not a bad thing) but, transfer of knowledge from those folks may be being ignored by some management. This should be taken into consideration to ensure a smooth transition.

    Advice to Management

    Ensure there is knowledge transfer with current staff to new wave of staff being hired in the future after the retirees. There is a lot of processes that are not universally known especially across different business areas.


  3. "Business Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in Harrisburg, PA
    Former Employee - Business Analyst in Harrisburg, PA
    Neutral Outlook
    No opinion of CEO

    I worked at Capital BlueCross full-time

    Pros

    Great people, good benefits (low to mid employee responsibility of premiums), in-house cafeteria, flexible schedule, some areas within the company allowed work from home options.

    Cons

    Management unable to make quick decisions (a lot of back and forth - weeks/months wasted). Unable to change processes easily without push back from all levels. Relies on manually created excel files, in-spite of the technology purchased to make processes easier.

    Advice to Management

    Push to have the people responsible for decisions, make those decisions. Push company toward process improvement.


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  5. "Claims Examiner for FEP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FEP Claims Examiner in Harrisburg, PA
    Current Employee - FEP Claims Examiner in Harrisburg, PA

    I have been working at Capital BlueCross full-time (More than 3 years)

    Pros

    Great company for its members and employees. Offers flexible schedules. Can work from home. Training is extensive and thorough.

    Cons

    Manual needs improvement and needs to be easy to follow.


  6. "umm"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Harrisburg, PA
    Current Employee - Customer Service Representative in Harrisburg, PA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    reputable company and thats all

    Cons

    fairness, and room to move up


  7. Helpful (1)

    "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Harrisburg, PA
    Former Employee - Anonymous Employee in Harrisburg, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Capital BlueCross full-time (More than 3 years)

    Pros

    Promote from within
    Good benefits
    Some great partnerships

    Cons

    Us vs Them mentality
    Seem to use layoffs as performance mgmt


  8. Helpful (3)

    "Do not work here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Harrisburg, PA
    Former Employee - Anonymous Employee in Harrisburg, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Capital BlueCross full-time

    Pros

    They have a nice cafeteria. They have some nice employee programs for weight management and smoking cessation. There are very few pros.

    Cons

    An aging workforce with outdated ideas and skills continues to run the show. Manual processes are the norm. Systems do not work together. They just hired a new CIO, but he's not going to be able to fix the overwhelming technology gaps. They have no system to determine what benefits are covered. So when you call to ask if a procedure your doctor recommends is coverered, they are trying to find the answers in binders full of printed information. The workforce is overshelmjngly Caucasian and approaching retirement.

    Advice to Management

    Mergers and acquisitions are your best bet. Sell the book of business to a plan that has their act together.


  9. Helpful (2)

    "In transition"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Harrisburg, PA
    Current Employee - Anonymous Employee in Harrisburg, PA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Capital BlueCross full-time (More than a year)

    Pros

    They are in the midst of some reorganization and trying to align their structure with their strategy to be more customer centric. This will continue for the next year.

    Cons

    They aren't putting the necessary resources into customer service. Their technology is lacking and they don't have enough resources addressing customer's questions and their customer service staff is stretched.


  10. Helpful (1)

    "Claims Processor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Marietta, PA
    Former Employee - Anonymous Employee in Marietta, PA
    Recommends
    Positive Outlook

    I worked at Capital BlueCross full-time (More than a year)

    Pros

    Hard work was recognized and rewarded.

    Cons

    The culture within in the company is very depressing. Not overly welcoming to new people. Being around long-term employees was very uncomfortable.

    Advice to Management

    A little team building now and then could only boost morale, instead of giving out fridge magnets and pens.


  11. Helpful (1)

    "Decent Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clerk in Harrisburg, PA
    Former Employee - Clerk in Harrisburg, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Capital BlueCross full-time (More than a year)

    Pros

    Great Benefits, Plenty of Vacation & Health rewards. Compensation is good & fair.

    Cons

    Company has a lot of employees that have been there 15+yrs which is good but the processes from 15 yrs ago are out of date.They are resistant to change. Accountability is not enforced when it it come to areas outside your department. If a mistake is make and it came to you that way, it is your fault.

    Advice to Management

    Take the time to listen to any issues that your employees may have Just because things have always been this way does not mean that it is correct or right.


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