Capital District Physicians' Health Plan Reviews | Glassdoor

Capital District Physicians' Health Plan Reviews

Updated April 28, 2017
70 reviews

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2.9
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Dr. John Bennett
37 Ratings

70 Employee Reviews

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Pros
  • The company offers excellent benefits, health care, compensation, 401K, Flexable Spending Accounts, onsite gym and cafeteria (in 6 reviews)

  • Great benefits, good work/life balance, health incentives, progressive and challenging work environment (in 5 reviews)

Cons
  • This truly is a great place to work (in 4 reviews)

  • The management team thinks they are doing a good job when they make people work ridiculous long hours and never approve time off (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Working here has its perks, but beware that they don't all apply the same to each department."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Albany, NY
    Former Employee - Anonymous Employee in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital District Physicians' Health Plan full-time (More than a year)

    Pros

    Many benefits/perks, such as free gym and health/wellness classes, etc. Good company to work for.

    Cons

    Not all the perks are the same for the different departments, which is unfair. It seems to be up to the supervisors, rather than having a company-wide policy.


  2. "Manager IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Managemer in Albany, NY
    Current Employee - IT Managemer in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital District Physicians' Health Plan full-time (More than a year)

    Pros

    Great place to work, solid strategic vision, community focus. Solid people, improving teamwork environment. Laser focus on provider and members and ultimate business goals.

    Cons

    Workload heavy, although management developing plans to address.

    Advice to Management

    Keep communicating vision and goals to align organization, strengthen interdepartmental relationships. Focus on listening to employees, and developing process and talent improvement plans.

  3. Helpful (8)

    "Hated IT!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Albany, NY
    Former Employee - Anonymous Employee in Albany, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capital District Physicians' Health Plan full-time (More than a year)

    Pros

    Benefits, gym, cafe, and Salary

    Cons

    People are racist, haughty, small minded, they violate EEOC rules in the HR department which is led by a child and a good ole boy, people are insincere, hard work is not rewarded, and the good employees especially in IT are leaving the company in record numbers.

    Advice to Management

    Fire some of your executive level leaders. The rest of your staff would be better off. Poorest leadership ever - even joke about sending out gift cards ahead of their "best places to work" survey and then hitting employees with the tax burden of the "gift" once all results are in. STOP taking advantage of employees and stop your racist and ageist hiring practices.


  4. Helpful (2)

    "Member Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Albany, NY
    Current Employee - Member Service Representative in Albany, NY
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Capital District Physicians' Health Plan full-time (More than 3 years)

    Pros

    The starting salary is a bit higher than similar companies

    Cons

    You are just a number, there Magic program focuses more on how many times you say a members name and the like rather than if you have made the member happy.

    Advice to Management

    Focus more on whether or not the member on the call was satisfied rather than if the rep answered the phone so and so speaking instead of this is soso


  5. Helpful (4)

    "Oh well"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Capital District Physicians' Health Plan full-time

    Pros

    Nice cafeteria and gym. Decent pay

    Cons

    Nothing gets done. For a small company, the amount of management is nuts. It seems like the execs just wants to outsource everything from IT to marketing no matter what. Half the second floor doesn’t speak English and I've got no idea how much money is spent on Syntel, but maybe Trump will stop America from sending so many jobs to India. Benefits should be better for an insurance company. At least I have some good friends and contacts for when the company collapses.

    Advice to Management

    Fire yourselves. Let me do my job.


  6. "Solid Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Albany, NY
    Current Employee - Senior Manager in Albany, NY
    Recommends
    Neutral Outlook

    I have been working at Capital District Physicians' Health Plan full-time (More than 3 years)

    Pros

    Excellent benefits; great reputation; High quality products and services; Good business strategy management; Fair pay; Family atmosphere.

    Cons

    Some internal mis-alignment and competition; Some important functions and initiatives not funded adequately; Constantly in cost-cutting / survivor mode.

    Advice to Management

    Fund the most important initiatives adequately by dropping some less important ones.


  7. "ServiceNow Consultant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital District Physicians' Health Plan full-time

    Pros

    Employee events, wellness events, great cafe downstairs, gym available

    Cons

    Not getting paid for overtime

    Advice to Management

    Project involves implementation of ITSM suite on ServiceNow (Fuji), defining Product and Service Catalogs and upgrading Platform from Fuji to Helsinki. Also involves ServiceNow Product Support and integration with third-party applications. Email inbound actions and Crystal Reports Server integration.

  8. "Marketing Implementation Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Capital District Physicians' Health Plan full-time (More than a year)

    Pros

    It's a Great place to work!

    Cons

    Some of the managers can be catty.

    Advice to Management

    Keep.up the good work!


  9. Helpful (1)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Member Services in Albany, NY
    Current Employee - Manager, Member Services in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital District Physicians' Health Plan full-time (More than 8 years)

    Pros

    Very employee oriented as a company. The CEO is very engaged and walks around the departments just to see how things are going.

    Cons

    The leadership in some departments is very competitive. Always worries about themselves. They are not in it for the company, they are more worried about the image they portray.


  10. Helpful (14)

    "You do not want to work in IT here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Capital District Physicians' Health Plan full-time (More than 10 years)

    Pros

    Good medical benefit, cafeteria, gym

    Cons

    CDPHP used to be a good company and IT was a great place to work, but no more. The CIO that is here now only wants to outsource everything and move all IT jobs to India, Management is rude and arrogant and treats people in the worst way. You will be dressed down and humiliated in front of your peers. I have been here for over 10 years and it has gotten so bad the past few years, I can't wait to find a new job and get out of here, every morning I feel sick coming to work.

    Advice to Management

    Admit your IT strategy is a failure. Stop beating people down and then firing them for no reason. Better yet, fire yourselves and bring in a management team that cares about people and cares about the "Capital District". I hope our Board knows how bad it has become here and does something about it.


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