Capital Group Reviews in Norfolk, VA | Glassdoor

Capital Group Norfolk Reviews

Updated April 17, 2017
28 reviews

Filter

Filter

Norfolk, VA

4.4
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Philip de Toledo
10 Ratings

28 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
  • work is robotic and repetitive, senior management isn't all that great (in 37 reviews)

  • Overtime can ravage your work/life balance - something management pays lip service to (in 16 reviews)

More Pros and Cons

  1. "So many good things"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Support in Norfolk, VA
    Current Employee - Business Support in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital Group (More than a year)

    Pros

    The best job I ever had, great pay and great people

    Cons

    To bad it had to be a contract job

    Advice to Management

    So many opportunities with this company. Trying to get in noe8


  2. "Client Service Rep Sr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Representative - Senior in Norfolk, VA
    Current Employee - Client Services Representative - Senior in Norfolk, VA

    I have been working at Capital Group full-time (More than 3 years)

    Pros

    Great company to work for. Great benefits, bonuses, and tuition reimbursement. Everyday I learn something new in the job.

    Cons

    Certain times of the year such as tax season calls for required overtime. It's the nature of the business and looks good on the paycheck. Just be prepared to work long days. They do their best to keep it to a minimum.

    Advice to Management

    Lots of improvement has been made to be more transparent. Keep up the good work.


  3. Helpful (3)

    "Client Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative in Norfolk, VA
    Former Employee - Client Service Representative in Norfolk, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great Pay, Clean and Friendly Environment

    Cons

    No work/life balance, Poor management

    Advice to Management

    If all of your associates are struggling to meet your goals, then maybe your expectations are unrealistic and need to be reviewed.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great job with great pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norfolk, VA
    Current Employee - Anonymous Employee in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Retirement plan is golden as well as the pay.

    Cons

    Can't say anything that is bad


  6. "Great benefits if you're here for the long term...."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Norfolk, VA
    Current Employee - Client Service Representative in Norfolk, VA
    Positive Outlook

    Pros

    Capital Group makes a retirement contribution equal to 15% of annual salary each year

    Cons

    It takes 6 years to be fully vested


  7. Helpful (1)

    "Good place to gain experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior RMAC Representative in Norfolk, VA
    Former Employee - Senior RMAC Representative in Norfolk, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Capital Group full-time (More than 8 years)

    Pros

    Great place to learn the industry and gain valuable skills. There many great people that work there and can be a fun environment to work in at times.

    Cons

    Below average compensation. Professional growth is limited over time. Organization resists change and is slow to innovate. They try to foster a good corporate culture, but fall short often.

    Advice to Management

    Work on becoming a more agile company. Flatten the corporate hierarchy to foster a high performance organization with an emphasis on innovation.


  8. Helpful (1)

    "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Norfolk, VA
    Current Employee - Client Service Representative in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital Group full-time

    Pros

    They treat you well as far as compensation and benefits. Management is very involved in associate development. Open door policy.

    Cons

    Low chance of moving up in the company quickly. Company is big on cross training and lateral moves without a pay raise with new responsibilities.

    Advice to Management

    Management strives to maintain consistency across the board, sometimes this is overlooked by preference and business need. It is a very positive environment.


  9. "New Employee"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Norfolk, VA
    Current Employee - Anonymous Employee in Norfolk, VA
    Recommends
    Approves of CEO

    I have been working at Capital Group (Less than a year)

    Pros

    very work & family life balanced

    Cons

    none that I know of yet.


  10. Helpful (5)

    "Solid Benefits/Horrible Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Norfolk, VA
    Former Employee - Anonymous Employee in Norfolk, VA
    Doesn't Recommend
    Negative Outlook

    Pros

    Thorough training and solid 401K/benefits

    Cons

    Treat you like a child. Mandatory Overtime for a over a year, even for employees who already work 10 hour days.

    Advice to Management

    Foster a culture of that treats employees like adults who matter and not children who don't!


  11. Helpful (4)

    "It's a steady job with very good benefits."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Norfolk, VA
    Current Employee - Customer Service Representative in Norfolk, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Capital Group full-time (Less than a year)

    Pros

    Starting compensation is good.
    Benefits are great.
    Managers know you by name.

    Cons

    It's very much a call center.
    Work is redundant and uninteresting.
    There's very little opportunity for advancement. Promotions seem to be handed to certain individuals despite being offered to "everyone eligible."

    Advice to Management

    Just call the business what it is, a call center. That way, new hires won't be shocked when they get to the floor.


Showing 28 of 719 reviews
Reset Filters