Capital Group Reviews | Glassdoor

Capital Group Reviews

Updated October 14, 2017
119 reviews

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Capital Group President Philip de Toledo
Philip de Toledo
29 Ratings

119 Employee Reviews

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Pros
Cons
  • Senior management positions tend to be filled by outside hires, often from consulting firms like Accenture (in 44 reviews)

  • Overtime can ravage your work/life balance - something management pays lip service to (in 20 reviews)

More Pros and Cons

  1. "Old School Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Capital Group full-time (More than 10 years)

    Pros

    Smart people, great management on the investment team, and best investment team in the business. Investment results are all that really matter in this business and CG seems to have figured this out.

    Cons

    Back office (7.5K of the 8K employees and contractors) is decades behind other work places in terms of IT systems, quant capabilities, and so many other areas. It's all about having a big team think of reasons why something cannot be done. If you hired 200 good people to replace the 7.5K rules based people who are all into coming up with reasons why things cannot be done, you could lower feees for clients and have better systems, but everything is about how many people you manage, how you protect your team, and silo based thinking. At some point when investment results are bad management will figure this out, but it will take time.

    Advice to Management

    Reduce the number of staff and give the fees back to clients. It's wrong that poor people in the midwest pay for an extravagant lifestyle for people who don't do any work in OC.


  2. "Traffic Coordinator"

    StarStarStarStarStar
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Capital Group as a contractor

    Pros

    People are nice and helpful.

    Cons

    Contractors do not get treated by management with respect. Lots of restructuring within the department I was in and high turnovers for contractors.

    Advice to Management

    Treat contractors with respect.

  3. "Too Many Politics"

    StarStarStarStarStar
    Former Employee - Senior Shareholder Account Representative
    Former Employee - Senior Shareholder Account Representative

    I worked at Capital Group full-time (More than 5 years)

    Pros

    Flexible with schedules and good benefits

    Cons

    Incompetent mid-level management and could only get promoted through politics.


  4. Helpful (8)

    "Senior Business Systems Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Systems Analyst in Irvine, CA
    Current Employee - Senior Business Systems Analyst in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Capital Group full-time (More than 10 years)

    Pros

    Competitive compensation, out of office, and retirement benefits
    Respectful, intelligent, and capable colleagues
    Work/Life balance can be good if you carve time out for yourself

    Cons

    IT is overrun by vendor solutions and contract labor, particularly H1B visa recipients and offshoring
    Extremely limited advancement opportunities, recent trend is consolidation of middle management through attrition
    Senior management positions tend to be filled by outside hires, often from consulting firms like Accenture
    Constant pressure to do more with less resources and tighter deadlines
    Pressure to perform not aligned with incentives i.e. management pushing for more despite stagnating compensation and limited growth opportunties
    There is a clear trend of IT teams alienating and pushing out older employees in order to replace them with cheaper contract labor or new career hires
    Red tape as far as the eye can see

    Advice to Management

    Align incentives with desired outcomes. If you want more out of your employees then give them something to work towards in terms of career progression and increased compensation.
    Reduce reliance on contract labor which may be cheaper in the short term but ultimately produces lower quality solutions and alienates your top performing associates.
    If you're not going to promote from within and continue to hire senior management from outside you need to be ready for the continued degradation of CG culture and core values.
    Don't push for tighter deadlines while simultaneously piling on the red tape.


  5. "Gross Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Capital Group full-time

    Pros

    Good pay, strict hours so you know what to expect, nice cafeteria on site

    Cons

    Awful work environment, dull, heavily monitored, escorted to the restroom, asked to come in when weather was unsafe

    Advice to Management

    These are people working for you, not robots.


  6. Helpful (2)

    "Slow Moving, Lack of Advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Irvine, CA
    Current Employee - Anonymous Employee in Irvine, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Capital Group full-time (More than 3 years)

    Pros

    Pay and Benefits are good

    Cons

    It is a slow pace environment with lots of fluff and little ever gets done

    Advice to Management

    Cut out the Senior Managers all together, they are the biggest road block to innovation and progress. Lots of happy talk and no progress


  7. "Great company, rough job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Representative in San Antonio, TX
    Current Employee - Client Services Representative in San Antonio, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Capital Group full-time (More than a year)

    Pros

    Great company. Co-workers, Capital hires great people. On site cafe with quality food. Occasional on site events. Volunteer opportunities for community outreach. Beautiful campus. Good introduction to investment management. New diversity and inclusion initiatives. Approachable senior management. Great health/dental/vision benefits.

    Cons

    A lot of overtime during peak seasons, which some people would list as a pro. Micro management. Taking phone calls all day for certain queues. High turnover. Slim to no growth opportunities, mostly lateral moves. Low salary considering the amount of work. Low bonuses compared to other local companies.

    Advice to Management

    Try to actually make an effort to combat high turnover instead of constantly hiring new associates.

  8. "Pay is good. Leaders could improve leadership skills."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Capital Group as a contractor

    Pros

    Great pay. Great location and campus is gorgeous. Benefits are great. All types of social clubs to meet people and make connections.

    Cons

    Leadership team lacks communication, focus, and solid project management skills. As an employee, you may feel lost in the dark most times.

    Advice to Management

    Leadership classes and freshening up leadership and effective communication skills may improve the work atmosphere. The game has changed and communication is key.


  9. Helpful (2)

    "The money wasn't worth it..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Specialist in Indianapolis, IN
    Former Employee - Support Specialist in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Capital Group full-time (More than a year)

    Pros

    Capital Group pay is comparable, and has good benefits if you can stick around six years to become fully vested.

    Cons

    Management sweeps issues under the rug, there's no support. You can't expect an employee to follow guidelines if they see management not following.
    You're encouraged to provide feedback (usually negative) to coworkers, but most employees look for ways to use this against someone they don't like, and will literally berate someone via email and blind copy others for fun.

    Advice to Management

    Keep an eye on Skypes...


  10. Helpful (5)

    "Executive IT Management is sold on out-sourcing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Approves of CEO

    I worked at Capital Group full-time (More than 10 years)

    Pros

    Good benefits, pay. People working in the business area were always great to those of us in IT. Management is willing to listen.

    Cons

    Executive IT Management has stated that they want to outsource development jobs. IT Management views software development and technical support as commodity capabilities, so doesn't value having employees to perform these abilities. IT management also doesn't value quality in these areas, attempting to lower expectations of employees.

    Advice to Management

    Has been given, acknowledged but not accepted.


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