Capital Group Reviews | Glassdoor

Capital Group Reviews

Updated January 14, 2018
888 reviews

Filter

Filter

Full-timePart-time

888 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "Internal Wholesaler"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Internal Wholesaler in Irvine, CA
    Current Employee - Internal Wholesaler in Irvine, CA
    Recommends
    Positive Outlook

    I have been working at Capital Group full-time (More than 8 years)

    Pros

    Best benefits you will see with any company

    Cons

    Very corporate structure

    Advice to Management

    learn what your employees do


  2. Helpful (1)

    "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital Group full-time (More than 10 years)

    Pros

    Core Values and Culture are real and different from many organizations - in a GOOD way. I really appreciate working with very smart, talented and motivated people. At the end of the day, tenure is a huge indicator of how associates holistically feel about working at Capital. It is very common to find associates with 10-15-25-30+ yrs of tenure. Hard work and contributions are recognized and rewarded. Compensation practices are strong and benefits are top notch.

    Cons

    Some parts of the organization (account servicing groups) are experiencing volume declines due to industry trends in how accounts are held and serviced. This has caused staff reductions, as well as limited opportunities in those areas. However, overall, the company is experiencing record sales and other business areas are growing.

    Advice to Management

    Keep communicating transparently to associates about the state of the organization, including our strengths and challenges. It's appreciated.

    Capital Group Response

    Dec 8, 2017 – Vice President - American Funds

    Thank you for sharing your thoughts with us. We are so glad to hear that our core values and culture are differentiating factors! We strive to create and maintain a great work environment with... More

  3. "It is okay!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Capital Group full-time

    Pros

    Good office environment, good family values, Capital Group Hires top talent.

    Cons

    There awkwardness between contractors and full time employees. There is definitely a barrier and they make you feel it.

    Advice to Management

    Be more communicative and provide feedback.


  4. Helpful (1)

    "Shareholder Services Dept Specific"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Capital Group full-time (More than 10 years)

    Pros

    Fantastic medical, dental, vision benefits along with 2 annual bonuses. The facilities are well kept making a nice working environment. There is also a company retirement plan that is funded 100% by Capital (15% of eligible salary) with a 6 year vesting schedule.

    Cons

    The Shareholder Services department has evolved into a strict call center environment with limited to no flexibility in schedules - getting time off for vacation is a challenge and you're managing disengaged associates who are frustrated with the work environment. The organization is also very flat so upward mobility is extremely limited. There have been two layoffs for middle to upper management due to restructure and impacts the industry has had to the business. There is a lack of diversity of thought, a favorite saying is "the train has left the station, get on board". Upper management is focused on managing the business versus managing the people who support the business.


  5. "Work is complicated, people ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Capital Group full-time

    Pros

    There is a lot to learn, if you do, you can become indispensable. Bonus used to be plus

    Cons

    they require long hours, higher level management is out of touch

    Advice to Management

    Pay your associates more


  6. "It's a call center"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital Group full-time

    Pros

    Not bad for a call center. Retirement plan is great

    Cons

    It is a call center


  7. "AFS"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capital Group full-time

    Pros

    Good benefits, insurance, bonus and campus is pretty.

    Cons

    No room for movement. It is becoming a call center where they only care about numbers.

  8. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager
    Current Employee - Project Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital Group full-time (More than 10 years)

    Pros

    Great company to work for. Great job satisfaction, great benefits and pay. MRP is unbeatable.

    Cons

    Your job responsiblities grew but you only get promoted in Title after you with company for a long time, usualy 15 years. But you still get raise every year, so no complain here.


  9. "Great Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    People, Benefits, Engagement, Development, Challenged, Environment, Physical Work Location

    Cons

    Traffic to and from work - Hate HRBT


  10. Helpful (2)

    "Sr Client Services Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Client Service Representative in Irvine, CA
    Current Employee - Senior Client Service Representative in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Capital Group full-time (More than a year)

    Pros

    Great benefits and competitive pay.

    Cons

    Every day is scheduled for you with no say and an increased use of call center metrics. Due to the DOL ruling accounts are leaving at a rapid pace leaving less and less for service center employees to do.


Showing 888 of 960 reviews
Reset Filters